Music On Hold (Moh); Non-3Com Telephones; Creating And Managing Button Mappings - 3Com 3C10402B Administrator's Manual

112 C 5: T
HAPTER ELEPHONE

Music On Hold (MOH)

Non-3Com
Telephones
Creating and
Managing Button
Mappings
C
ONFIGURATION
On an NBX system, MOH is always recordable. During a call with two
devices (3Com telephones, or analog telephones attached to ATC ports
or to ATAs) that both normally have recording disabled, if either person
puts the call on hold, the system enables recording while MOH is playing.
When the call is taken off hold, the system restores the recording settings
that were in effect prior to the call. If you disable MOH for the system,
recording is not enabled while the call is on hold.
The MOH feature is available on Layer 2 devices only.
If your system has telephones other than 3Com Telephones attached, you
can include these telephones in 3Com telephone groups, provided that
the other telephones are configured to emulate a 3Com telephone.
CAUTION: If a telephone other than an 3Com Telephone is configured to
emulate an 3Com telephone, then you can add the telephone to the
associated telephone group (for example, the Default Business Phone
Group). However, the other telephone might only partially emulate an
3Com Business Telephone and might not respond to the commands to
enable or disable call recording. If you disable recording for the Default
Business Phone Group, it might still be possible to record calls involving
the telephones that are not 3Com Telephones in that group.
Button mappings allow you to place features, such as speed dial numbers
and shortcuts, on telephone buttons for individual telephones or for
telephone groups. In addition, you can use button mappings to map CO
telephone lines to buttons and set up your system in one of these modes:
Key Mode system — In Key Mode, all outside lines map to individual
■
buttons on users' telephones. You can share lines by assigning one
line to multiple telephones. Incoming calls ring on all telephones that
have that line assigned. Any of those telephones can answer the call.
PBX (Private Branch eXchange) system — In a PBX system, outside
■
lines are pooled and arbitrated by the Call Processor. To call an outside
number, a telephone user must dial the line pool access number,
typically 9, and the Call Processor assigns the next available line.
Hybrid Mode system — In hybrid mode, some lines are assigned as
■
keyed lines, while the rest are pooled.
You must use 3Com Business Telephones to operate the system in key
mode or hybrid mode. 3Com Basic Telephones operate in PBX mode only.