Announcement Tones And Supervisory Modes - 3Com 3C10402B Administrator's Manual

60 C 3: F
HAPTER EATURE
Announcement Tones
and Supervisory
Modes
S
ETTINGS
You can map Feature Code 428 to one of the telephone system access
buttons.
This section describes information about the following topics:
Supervisory Monitoring Announcement Tones
■
Using Monitor Mode
■
Entering Whisper Mode From Monitor Mode
■
Entering Barge-In Mode From Monitor Mode
■
Changing Agents and Changing Modes While Monitoring
■
The Call Timer feature on the display panel of the telephone does not
work with Supervisory Monitoring. Also, to use Supervisory Monitoring,
you must use a telephone that has a display panel and Soft Keys.
Supervisory Monitoring Announcement Tones
Before you use Supervisory Monitoring, make sure you are familiar with
the announcement tone scheme. The system uses the announcement
tones to indicate the status of Supervisory Monitoring to call participants.
When the supervisor invokes either Monitor or Whisper mode, the
■
agent might hear a tone, depending on how you configured the
Supervisory Monitoring domain to which that agent belongs.
When the supervisor invokes Barge-In mode, the agent and the
■
external party might hear a tone, depending on how you configured
the Supervisory Monitoring domain to which that agent belongs.
When the supervisor invokes Monitor mode, a tone plays when the
■
system prompts the supervisor to enter the agent's extension. You
cannot disable this tone.
Each of the three modes (Monitor, Whisper, and Barge-In) has a
■
unique announcement tone.
The tone accompanying the prompt for the agent's extension has the
■
same pitch as the announcement tone.
Default Tones
Table 15 lists the default settings for Supervisory Monitoring.