Attendant Console; Auto Attendant - 3Com 3C10402B Administrator's Manual

496 A D: C
PPENDIX ONNE

Auto Attendant

Attendant Console

X H.323 G
TIONS ATEWAY
configuration. H.323 ports are configured through the system software
just like line card ports. Selectable extensions are:
Auto Attendant (500)
■
Receptionist's telephone (usually the lowest numbered extension on
■
the system. Default:
V3000, V3001R, and V5000 systems: 1000
■
NBX 100 system: 100
■
Other extensions (each ConneXtions H.323 port can go to a single
■
extension)
H.323 calls are usually routed to the Auto Attendant. From there, callers
can reach internal extensions without operator assistance by supplying a
3-digit extension when setting up the call (as the called party), or by
dialing an extension after the Auto Attendant answers. Callers cannot get
an outside line through the Auto Attendant because dialing 9 normally
diverts incoming calls to the name directory.
You can configure H.323 calls to appear to go directly to an internal
extension by adding a 3-digit extension immediately after the last octet in
an H.323 IP address. Do not use commas, spaces, or hyphens between
the IP address and an extension when programming an H.323 speed dial
number. IP network connections do not incur delays like those that occur
with analog PSTN connections.
8192 168 1
* * *
The # sign in this example indicates when the last digit was entered so
that the Call Processor does not have to wait 4 seconds to determine that
a caller has no other digits to dial.
Caller ID Response
The Auto Attendant receives caller ID information from an outside
caller and passes it to a caller-selected extension. On a telephone, the
caller ID name and extension (if applicable) appear in brackets to indicate
that the network has not authenticated the enclosed information.
By convention, systems reserve extension 100 or 1000 for the
Attendant Console (receptionist), although the Attendant Console can be
assigned any internal extension number. Outside callers cannot reach
internal extensions without operator involvement when incoming calls
15 273#
*