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Table 42 Menu Tree (continued)
Field
Task Description
Action
Value
You can assign keypad actions to each button on a typical telephone key
pad, 0 through 9, #, and *.
Table 43
describes the actions you can assign to buttons. Most systems
use no more than five action choices to avoid confusing callers. If you
need to present more than five choices, use submenus to configure these
additional options. See
To create an unannounced option, map a button without creating a
corresponding prompt. Callers do not hear a message that the choice is
available.
Purpose
Describes the key pad button operation. If you assign the
Enter Submenu action to the button, this description is used
as the Submenu name.
Contains a drop-down list box that lists the actions you can
assign to a key pad button. The Auto Attendant prompts
callers to press buttons to perform specific actions. You must
configure the Menu Tree to so that each button performs
the proper action.
For a complete list of button actions, see
Describes the value associated with each key pad button
action. For a complete list of key pad button actions, see
Table
43.
"Submenus"
on
page
Table
43.
212.