About This Guide - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

About This Guide

This guide includes troubleshooting strategies that you can use and error messages that might be
displayed for problems that could occur as you use Novell
your production environment.
As administrators gain experience using Linux Management, some unusual or previously untested
implementation scenarios and undocumented product limitations might surface. We will gather this
feedback from Novell customers and add it to this guide as it becomes practical to do so.
The guide is intended for network administrators and is divided into the following sections:
Part I, "Installation, Upgrade, and ZENworks Database," on page 9
Part II, "Policy Handlers," on page 15
Part III, "Event Monitoring," on page 33
Part IV, "Inventory," on page 37
Part V, "Disaster Recovery," on page 47
Part VI, "Remote Management," on page 57
Part VII, "Dell DTK," on page 67
Part VIII, "Package and Content Management," on page 71
Appendix A, "Documentation Updates," on page 83
Documentation Conventions
In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and
items in a cross-reference path.
®
A trademark symbol ( ,
trademark.
When a single pathname can be written with a backslash for some platforms or a forward slash for
other platforms, the pathname is presented with a backslash. Users of platforms that require a
forward slash, such as Linux* or UNIX*, should use forward slashes as required by your software.
Feedback
We want to hear your comments and suggestions about this manual and the other documentation
included with this product. Please use the User Comments feature at the bottom of each page of the
online documentation, or go to
documentation/feedback.html)
Additional Documentation
For the latest documentation on installing or upgrading to ZENworks 7.2 Linux Management, see
the Novell ZENworks 7.2 Linux Management Installation
For the latest documentation on configuring and managing ZENworks 7 Linux Management, see the
Novell ZENworks 7.2 Linux Management Administration
, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party
TM
Novell Documentation Feedback site (http://www.novell.com/
and enter your comments there.
® ®
ZENworks 7.2 Linux Management in
Guide.
Guide.
About This Guide 7