Troubleshooting The Upgrade Scripts - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

Action: Do one of the following:

1.2 Troubleshooting the Upgrade Scripts

"Execution of the Upgrade Script Fails on Managed Devices Other Than SLES 10 and SLED
10" on page 13
"Execution of the Upgrade Script Fails on the SLES 10 or SLED 10 Managed Devices" on
page 13
Execution of the Upgrade Script Fails on Managed Devices Other Than SLES 10 and
SLED 10
Source: ZENworks Linux Management. Upgrade.
Possible Cause: The Remote Execute policy is not implemented on the device. To verify that
the policy has not been implemented, check that the /var/opt/novell/
zenworks/cache/zmd/policymanager/policies.xml file does
not have reference to the Remote Execute policy.
Action: Do the following on the managed device:
1 Ensure that the zmd version is 7.1.100 by executing rpm -qi
2 Restart the zmd service by executing /etc/init.d/novell-zmd
Execution of the Upgrade Script Fails on the SLES 10 or SLED 10 Managed Devices
Source: ZENworks Linux Management, Upgrade.
Action: Do the following on the managed device:
1 Ensure that the zmd version is 7.1.100 by executing rpm -zmd.
2 Restart the zmd service by executing /etc/init.d/novell-zmd
Ignore the exceptions because Inventory is not supported for the PPC,
IPF, and zSeries devices.
To avoid the exceptions, set the rug set hardware-inventory-
enabled preference is set to False.
novell-zenworks-zmd.
restart.
restart.
Installation and Upgrade Troubleshooting Strategies 13