Inventory Troubleshooting Strategies; Troubleshooting Inventory Roll-Up - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

Inventory Troubleshooting
6
Strategies
This section provides solutions to problems you might encounter when using the Inventory Roll-Up
®
component of Novell ZENworks
Section 6.1, "Troubleshooting Inventory Roll-Up," on page 43
Section 6.2, "Troubleshooting Hardware Inventory," on page 44

6.1 Troubleshooting Inventory Roll-Up

"Inventory Roll-up fails to roll up the inventory data" on page 43
Inventory Roll-up fails to roll up the inventory data
Source: ZENworks 7.2 Linux Management; Inventory Roll-Up
Possible Cause: The IP address or the DNS name of the destination server is incorrect.
Action: Ensure that the correct IP address or the DNS name of the destination server
has been configured in the Inventory Roll-Up settings pane of the ZENworks
Control Center.
Possible Cause: The Receiver might not be running on the destination Inventory server of
ZENworks Server Management or ZENworks Desktop Management.
Action: On the destination Inventory server, start the Receiver from the Service
Manager.
Action: If the Sender fails to connect to the Receiver even after the retries, contact
Novell Support
Possible Cause: The ZENworks Web Server is not running on the ZENworks Server
Management or the ZENworks Desktop Management destination Inventory
server.
Action: Ensure that the ZENworks Web Server is running on the ZENworks Server
Management or the ZENworks Desktop Management destination Inventory
server.
Possible Cause: The network connection between the ZENworks Linux Management server
and the ZENworks Desktop Management or ZENworks Server Management
server is not working.
Action: Ensure that the network connection between the ZENworks Linux
Management server and the ZENworks Desktop Management or ZENworks
Server Management server is working.
Possible Cause: The ZENworks 7.2 Linux Management database is not running.
Action: Ensure that the ZENworks 7.2 Linux Management database is up and running.
®
7 Linux Management.
(http://support.novell.com).

Inventory Troubleshooting Strategies

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