Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual page 27

NOTE: If you do not want to use the GDM, KDM, or XDM Display Manager,
you must manually make changes in the configuration file. This delays the
start of the desktop session and allows the enforcement of Gconf-based
policies to be completed. To do this, you must create a file similar to /usr/
X11R6/bin/gnome (on SuSE/NLD) or /etc/X11/xdm/Xsession (on
Red Hat). These files must satisfy the following conditions:
Add the following to the beginning of the file:
/opt/novell/zenworks/bin/checkEnforcement
The updated policy is not being enforced on the device after multiple refreshes
Source: ZENworks Linux Management; Policy Handlers
Possible Cause: The Revision number of the policy was not incremented.
Action: To increment the revision number:
1 In ZENworks Control Center, click Policies.
2 Click the policy for which you want to increment the revision number.
3 On the Summary page, increment the revision number and refresh the
To check the version of the policy available in the Cache:
1 Open the /var/opt/novell/zenworks/cache/zmd/
2 Search for the policy name. The version should be listed in between
A new policy is not enforced following an immediate manual refresh after policy
assignment
Source: ZENworks Linux Management; Policy Handlers
Possible Cause: The synchronization between a policy and the managed device might have
been delayed.
Action: Wait for 5 minutes before manually refreshing after you update or assign a
policy to the managed device.
The assigned policies are enforced but applications do not reflect the specified
behavior
Source: ZENworks Linux Management; Policy Handlers
Possible Cause: The desktop session has started before enforcement was complete.
Action: Log out and log in from the managed device where the policy has been
enforced.
A user without the administrator privilege should not be able to edit the
file.
The file should be invoked every time a user logs in using the GUI
device.
PolicyManager/Policies.xml file.
<Version> </Version>.
Policy Handlers Troubleshooting Strategies 27