Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual page 31

Action: Ensure that the policy has been enforced correctly by checking the Event Log
of the policy or of the managed device.
Possible Cause: The search string was not found in the file.
Action: Verify that the Additional Info field in a log message contains a list of changes
that were not performed. Ensure that the search string specified in the changes
which were not done is found in the file.
Possible Cause: The pre-change action that is specified in the policy failed and the Action
When the Execution Fails field was set to Do Not Modify the Text File.
Action: Ensure that the pre-change action does not fail.
Unable to find the backup file after the Text File policy has modified the file
Source: ZENworks Linux Management; Policy Handlers; Text File Policy
Possible Cause: There was an error while creating the backup of the modified file.
Action: Perform the following:
1 Verify the value of the backup exit code in the message that is logged
2 If the exit code is 1, it indicates that there was an error while taking the
Possible Cause: You might not be looking at the correct location of the backup.
Action: Perform the following:
1 Verify the value of the backup exit code in the message that is logged
2 If the exit code is 0, it indicates that the backup was taken successfully.
Text File policy enforcement failed because of an error, but the file still appears
modified or some unknown files appear in the same directory as the file
Source: ZENworks Linux Management; Policy Handlers; Text File Policy
Possible Cause: When the text file enforcement failed, there was also an error while rolling
back the changes in the files being modified.
Action: Perform the following:
1 Verify the value of the rollback exit code in the logged error message.
2 If the exit code is 1, it indicates that there was an error while rolling back
Possible Cause: There might be another Text File policy that modifies the same file.
Action: Perform the following:
1 Verify the value of rollback exit code in the logged error message.
after policy was enforced.
backup. Check the Additional Information field of the message to get
more information on the error that is occurred.
after policy was enforced.
Check to see if the backup file is in the same directory as the modified
file.
the changes. Check the Additional Information field of the message to get
more information the error that occurred during rollback.
Policy Handlers Troubleshooting Strategies 31