Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual page 26

Possible Cause: The policy was not refreshed on the device.
Possible Cause: You have not logged in through the user interface login on the device.
Explanation: If the policy is set to run on User Login, a user for whom the policy has not
Possible Cause: The window manager is not GDM and KDM.
26 Novell ZENworks 7.2 Linux Management Troubleshooting Guide
Action: Perform the following:
1 If you have recently assigned the policy to the managed device, wait for a
few minutes to see if the policy is simply slow in being enforced.
2 If it is not enforced within a few minutes, on the ZENworks Control
Center, go to the Devices page and select the device where you have
assigned a policy.
3 In the Action menu, select Refresh Device.
4 On the managed device, open the file /var/opt/novell/
zenworks/cache/zmd/PolicyManager/Policies.xml.
5 Search for the policy you have defined by using its name as the search
string.
6 Refresh the device multiple times.
applied should log in by using the user interface on the device.
Action: Make sure that you log in through the user interface and verify the policy
status again.
Action: By default, GConf-based policies support GDM, KDM, or XDM display
managers. If you want your existing Display Manager to change to GDM,
KDM, or XDM:
If you are using the Novell Linux Desktop or SUSE
change to GDM, KDM, or XDM:
1 Edit the /etc/sysconfig/displaymanager file as follows:
DISPLAYMANAGER=<<GDM, KDM, or XDM>>
For more details, refer to the
www.gnome.org/projects/gdm/docs.html)
2 Edit the /usr/X11R6/bin/gnome file and add the following to the
beginning of the file:
/opt/novell/zenworks/bin/checkEnforcement
If you are using Red Hat* and you want to change to GDM, KDM, or XDM:
1 Edit the /etc/sysconfig/desktop file as follows:
DISPLAYMANAGER=<<GDM, KDM, or XDM>>
2 Edit the /etc/X11/xdm/Xsession file and add the following to the
beginning of the file:
/opt/novell/zenworks/bin/checkEnforcement
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