Remote Management Error Messages - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

Remote Management Error
9
Messages
This section contains detailed explanations of the error messages you might encounter using the
® ®
Novell ZENworks Linux Management Remote Management component:
"Network error:could not connect to server:port number of the Remote Management service"
on page 59
"Unable to initiate a remote session because the Remote Management settings cannot be read
on the Managed device. Contact your ZENworks administrator." on page 60
"Unable to initiate a remote session because the authentication to the X server, which is
running on the managed device, could not succeed. Contact your ZENworks administrator." on
page 60
"host post is not an RFB Server" on page 61
"Unable to initiate a remote session because the Remote Management settings cannot be read
on the Managed Device" on page 61
Network error:could not connect to server:port number of the Remote Management
service
Source: ZENworks Linux Management; Remote Management
Severity: Informational
Possible Cause: The network firewall of the managed device blocks the required port.
Action: Configure the firewall on the managed device to allow incoming connections
for the required port.
For example, to configure the firewall on Novell Linux Desktop:
1 In the System menu, click Administrator Settings to launch YaST.
2 In the YaST Control Center, click Security and Users.
3 In the right pane, click Firewall.
4 In Firewall Configuration: Basic Settings, select the Internal Interface
5 In Firewall Configuration: Services, click Expert.
6 In the Edit Additional Services dialog box, specify the Remote
7 Click Next.
8 In Firewall Configuration: Features, click Next.
9 In Firewall Configuration: Logging Options, click Next.
10 In the Save Settings and Activate Firewall dialog box, click Continue.
Possible Cause: The Remote Control service (or Remote Login service) might not be running
on the specified port.
according to your preference.
Management port numbers in Additional TCP Services, then click OK.

Remote Management Error Messages

9
59