Troubleshooting The Remote Execute Policy - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

Action: To check if the problem is with the application and not with the ZENworks
Linux Management, perform the following:
1 Open the GConf Editor.
2 Navigate to the settings that you have configured.
3 Select the setting you have defined.
Possible Cause: The application is started before the policy settings are enforced.
Action: Restart the application.
The warning is logged even if the distribution system requirements are met
Source: ZENworks Linux Management; Policy Handlers; Generic GNOME Policy
Possible Cause: After the settings are imported from the managed device, the system
requirements might have changed or removed before the policy was applied on
the managed device.
Action: If the settings in the policy are not distribution dependent, ignore the warning.
If the policy is distribution dependent, add or modify system requirements on
the Details page of the policy.
GNOME-based polices might not be enforced
Source: ZENworks Linux Management; Policy Handlers; Generic GNOME Policy
Explanation: GNOME-based policies such as Epiphany*, Evolution*, Firefox*, Generic
GNOME*, Novell Linux Desktop, and SUSE® Linux Enterprise Desktop
might not be enforced.
Action: Log in as an administrator and remove all the hidden files (file names starts
with '.') with .status.completed extension from the HOME directory of the user,
for whom the policy enforcement is not working. The policy is enforced for
the same user on subsequent logins.

3.4 Troubleshooting the Remote Execute Policy

"An error occurs while executing a given script, binary, or Java program" on page 29
"Policy enforcement does not give the status of the launched program" on page 30
An error occurs while executing a given script, binary, or Java program
Source: ZENworks Linux Management; Policy Handlers; Remote Execute Policy
Possible Cause: The input parameters given in the policy are incorrect.
Action: If you have not defined your own script:
1 Combine the inputs for the following fields as one line in the policy:
If the GConf Editor displays that this value cannot be changed, the policy
is enforced appropriately. The problem might be with the application.
Refer to the application documentation to resolve the issue.
If the GConf Editor displays that this value can be changed, see
policy is not enforced on the device after multiple refreshes" on page 25
Policy Handlers Troubleshooting Strategies
"The new
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