Dell Configuration Bundle Troubleshooting Strategies - Novell ZENWORKS LINUX MANAGEMENT 7.2 IR2 - TROUBLESHOOTING GUIDE 08-22-2008 Troubleshooting Manual

Dell Configuration Bundle
1 1
Troubleshooting Strategies
The following procedure provides a scenario for troubleshooting a Dell Configuration Preboot
bundle:
1 Create or modify a Dell Configuration bundle.
For steps to do this, see
Linux Management Administration
2 Do one of the following:
Assign the bundle to a managed device (see
Novell ZENworks 7.2 Linux Management Administration
Create a Preboot Work Assignment rule for an unmanaged device (see
Configuration Bundles" in the
Guide).
3 In the TFTP directory, locate the .../dell-dtk/dell-dtk.s file and open it in an
editor.
4 Modify this file by adding a # character at the beginning of each of the last two lines to
comment them out:
./dtask
reboot
5 Save the edited file.
6 Allow the device to boot through PXE.
The device should be assigned work and boot into the DTK environment, but the assigned
work will not be executed, because the ./dtask and reboot lines in the dell-dtk.s
file were disabled.
7 After the device has booted to the Dell DTK in maintenance mode, press Alt-F2 to obtain a
usable console.
8 Check the following items to determine if the Dell Configuration bundle worked correctly:
A directory named /tmp/dell-dtk should have been created.
A script named dell-dtk-maint.s that is downloaded from /srv/tftp/dell-
dtk creates the /tmp/dell-dtk directory.
A utility named dtktask should have been placed in the /tmp/dell-dtk directory.
To determine whether various environment variables have been set appropriately, enter
the following commands to see if the TFTPIP and PROXYADDR variables display the IP
address of your ZENworks
echo $TFTPIP
echo $PROXYADDR
9 If all of these items show no problems, change to the /tmp/dell-dtk directory.
"Creating Dell Configuration
Guide.
Novell ZENworks 7.2 Linux Management Administration
®
Imaging server:

Dell Configuration Bundle Troubleshooting Strategies

Bundles" in the Novell ZENworks 7.2
"Creating Dell Configuration
Guide).
11
Bundles" in the
"Creating Dell
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