MACROMEDIA FREEHAND 10-USING FREEHAND Use Manual page 447

If you still need help, use this checklist to prepare for a call to Macromedia
Technical Support:
•
Define the problem before you call. Be able to repeat the steps that led to the
problem and identify when and how the problem occurred. The support
representative needs your help to understand the problem and help you solve it.
Turn on your computer and launch the application, if possible.
•
Do not call from a cellular phone while driving a car.
•
Do not use a throw-away calling card that is likely to expire before you
complete the call.
•
Have a pen or pencil and paper to write down instructions from Technical
Support.
Gather the following information before calling Technical Support:
•
Product name, version number, and serial number (or incident number or
customer number)
•
Type of computer: such as Pentium, Cyrix, or PowerPC
•
For printing problems, the printer brand, model, and driver; the PPD in use;
and any printer-generated error messages
•
Amount of installed memory (for Macintosh, amount of memory allocated
to FreeHand)
•
Amount of free hard-disk space
•
Screen resolution (screen size in pixels, such as 1024 x 768)
•
Screen color depth (number of colors or bits, such as 256 colors or 8-bit color)
•
Graphics card manufacturer, model name, and driver version number
•
List of external devices connected to your computer
•
Brief description of the problem or error and the specific text of any
error messages
Providing this information will help the Technical Support representative
pinpoint and solve your problem quickly.