Rs-232 Hex Dump; Resetting The Printer - Offline; Electronic Journal Dump; Problem Determination - IBM 4610-TM6 - SureMark Printer TM6 Two-color Thermal Transfer User Manual

RS-232 hex dump

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Resetting the printer - offline

Electronic journal dump

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Problem determination

Table 3. Troubleshooting – Models TI1, TI2, TI3, TI4, TI8, TG3, and TG4
If the problem is...
Printer ready indicator is OFF.
Printer ready indicator is blinking.
Checks not flipping
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Checks not reading
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Customer receipt station is feeding
paper, but is not printing.
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SureMark Printers User's Guide
To enable hex dump mode for the printer, press and hold the both buttons while the
printer is powered on. To exit, power OFF or reset the printer.
1. Press and hold both buttons (Customer Receipt Feed button and Document
Feed button) to enter offline mode. Release both buttons when the Printer
Ready indicator begins to blink.
2. Open the customer receipt cover, then close it. The printer resets.
Note: Electronic journal data must be formatted and stored as printed lines for the
journal data to be printed in readable format.
1. Press and hold both the Customer Receipt Feed button and the Document Feed
button to enter offline mode.
2. Release both buttons when the Printer Ready indicator begins to blink.
3. Press and release both buttons.
Any problems that arise with a SureMark printer are either software errors or
hardware failures. This section contains information to help you determine the
cause of a problem and how to solve it.
If the SureMark printer fails, use Table 3 to identify and report the problem. Follow
the procedures described in the table. If you cannot identify and solve the problem,
call your service representative.
Here's what to do...
v If connected to a system using the RS-485 communication port, check that
the system is powered ON and cable 7 is connected.
v If using the RS-232 communication port or a USB port with a power brick,
check that the brick power supply is connected to the printer and plugged into
an ac power source.
v If using USB communication with a powered USB cable, check that the
system is powered ON.
v Check that the customer receipt station has paper loaded correctly. Close the
cover and push the Customer Receipt Feed button to feed a small amount of
paper.
v Check the document insert station printhead and paper path for any
obstructions.
v Check that the paper and ribbon covers are closed.
Go to "Clearing jams in the check flipper area" on page 55.
Go to "MICR read head cleaning" on page 57 or "Document scanner cleaning
(Model TI8)" on page 58 or "Document scanner calibration (Model TI8)" on page
59.
v Ensure that the paper roll is not upside down. Go to "Paper loading" on page
53.
v Clean the printhead. See "Thermal printhead cleaning" on page 58.
August 24, 2004