Resetting The Printer - Offline; Problem Determination; Troubleshooting - Models Tf6 And Tm6 - IBM 4610-TM6 - SureMark Printer TM6 Two-color Thermal Transfer User Manual

Resetting the printer - offline

To reset the printer:
1. Open the top cover.
2. Power off the printer using the power on/off switch that is located in the right
3. Power on the printer.

Problem determination

Any problems that arise with a SureMark printer are either software errors or
hardware failures. This section contains information to help you determine the
cause of a problem and how to solve it.
If the SureMark printer fails, use Table 4 to identify and report the problem. Follow
the procedures described in the table. If you cannot identify and solve the problem,
call your service representative.
Table 4. Troubleshooting – Models TF6 and TM6
If the problem is...
Printer ready indicator is OFF.
Printer ready indicator is blinking.
Customer receipt station is feeding
paper, but is not printing.
Notes:
1. Record all symptoms before calling for service.
2. If you receive software error messages, refer to the application program's
3. Call your service representative.
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SureMark Printers User's Guide
front corner of the printer.
Here's what to do...
v Check that the printer power switch, which is located under the top cover, is
set ON.
v If connected to a system using the RS-485 communication port, check that
the system is powered on and cable 7 is connected.
v If using the RS-232 communication port or a USB port with a power brick,
check that the brick power supply is connected to the printer and plugged into
an ac power source.
v If using USB communication with a powered USB cable, check that the
system is powered ON.
v Check that the customer receipt station has paper loaded correctly. Close the
cover and push the Customer Receipt Feed button to feed a small amount of
paper.
v Check that the cover is closed.
v Ensure that the paper roll is in correctly. Go to "Paper loading" on page 53.
v Clean the printhead. See "Thermal printhead cleaning" on page 58.
software manual.
August 24, 2004