Cisco 7940 - IP Phone VoIP Administration Manual page 85

Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description
DNS timeout DNS server did not respond.
DNS unknown host DNS could not resolve the name of the TFTP
server or Cisco Unified Communications
Manager.
Duplicate IP Another device is using the IP address assigned
to the phone.
Error update locale One or more localization files could not be
found in the TFTPPath directory or were not
valid. The locale was not changed.
IP address released The phone has been configured to release its IP
address.
Load ID incorrect Load ID of the software file is of the wrong
type.
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
OL-15498-01
Possible Explanation and Action
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the DNS
•
server and the phone—Verify the network
connections.
• DNS server is down—Check configuration of
DNS server.
• Verify that the host names of the TFTP server or
Cisco Unified Communications Manager are
configured properly in DNS.
Consider using IP addresses rather than host
•
names.
If the phone has a static IP address, verify that
•
you have not assigned a duplicate IP address. See
the "Network Configuration Menu" section on
page 4-4 section for details
If you are using DHCP, check the DHCP server
•
configuration.
From Cisco Unified Operating System
Administration, check that the following files are
located within the subdirectories in TFTP File
Management.
• Located in subdirectory with same name as
network locale:
tones.xml
–
• Located in subdirectory with same name as user
locale:
glyphs.xml
–
– dictionary.xml
– kate.xml
The phone remains idle until it is power cycled or you
reset the DHCP address. See the
Configuration Menu" section on page 4-4
details.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Verify that the load ID is entered correctly.
Status Menu
"Network
section for
6-5