Cisco 7940 - IP Phone VoIP Administration Manual page 86

Status Menu
Table 6-1 Status Messages on the Cisco Unified IP Phones 7960G and 7940G (continued)
Message Description
Load rejected HC The application that was downloaded is not
compatible with the phone's hardware.
No default router DHCP or static configuration did not specify a
default router.
No DNS server IP A name was specified but DHCP or static IP
configuration did not specify a DNS server
address.
Programming Error The phone failed during programming.
XmlDefault.cnf.xml, Name of the configuration file.
or .cnf.xml
corresponding to the
phone device name
TFTP access error TFTP server is pointing to a directory that does
not exist.
TFTP file not found The requested load file (.bin) was not found in
the TFTPPath directory.
Cisco Unified IP Phone 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
6-6
Chapter 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
Possible Explanation and Action
Occurs if you were attempting to install a version of
software on this phone that did not support hardware
changes on this newer phone.
Check the load ID assigned to the phone (from Cisco
Unified Communications Manager, choose Device >
Phone). Re-enter the load displayed on the phone.
See the "Firmware Versions Screen" section on
page 6-8 to verify the phone setting.
If the phone has a static IP address, verify that
•
the default router has been configured. See the
"Network Configuration Menu" section on
page 4-4 section for details.
• If you are using DHCP, the DHCP server has not
provided a default router. Check the DHCP
server configuration.
• If the phone has a static IP address, verify that
the DNS server has been configured. See the
"Network Configuration Menu" section on
page 4-4 section for details.
If you are using DHCP, the DHCP server has not
•
provided a DNS server. Check the DHCP server
configuration.
Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.
None. This is an informational message indicating
the name of the configuration file for the phone.
• If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
• If you are using static IP addresses, check
configuration of TFTP server. See the
Configuration Menu" section on page 4-4
details on assigning a TFTP server.
From Cisco Unified Operating System Administration,
make sure that the phone load file is listed in TFTP File
Management.
"Network
for
OL-15498-01