Cisco 7960G Manual
Unified ip phone, cisco unified communications manager 7.0 (sip)
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Summary of Contents for Cisco 7960G
- Page 1 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
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Page 3: Softkey Definitions
>>.) Button Icons Common Phone Tasks Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. -
Page 4: Phone Screen Icons
Phone Screen Icons Button Icons Call State Messages Incoming call Services Off-hook Help On-hook Directories Selected Device Handset in use Settings Headset in use Speaker Speakerphone in use Mute Other Features Speed Dial Headset Message waiting Phone service URL assigned... -
Page 5: Table Of Contents
Understanding the Help System on Your Phone Understanding Lines vs. Calls Understanding Feature Availability Basic Call Handling Placing a Call—Basic Options Placing a Call—Additional Options Answering a Call Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) - Page 6 Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Transferring Calls Forwarding Calls to Another Number Making Conference Calls Do Not Disturb Advanced Call Handling Speed Dialing Using Caller ID Blocking Blocking Anonymous Calls Using Auto-Complete Number Using Call Waiting Using Call Hold Ringback Using Stutter Message Waiting...
- Page 7 Controlling Line Settings on the Web Understanding Additional Configuration Options Troubleshooting Your Phone Viewing Phone Administration Data Cisco One-Year Limited Hardware Warranty Terms Index Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP)
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Page 9: Getting Started
View your missed calls See the “Using Call Logs” section on page Listen to your voice messages See the “Accessing Voice Messages” section on page Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 10: Finding Additional Information
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ You can access International Cisco websites from this URL: http://www.cisco.com/public/countries_languages.shtml... -
Page 11: Cisco Product Security Overview
Accessibility Features A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL: www.cisco.com/go/accessibility Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 12: Connecting Your Phone
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW... - Page 13 An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors.
- Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
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Page 15: An Overview Of Your Phone
Understanding Buttons and Hardware You can use the graphics and the table below to identify buttons and hardware on your phone. Cisco Unified IP Phone 7960G Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) - Page 16 30 Phone screen Shows phone screen features. Understanding Phone Screen Features, page 10 Model type Indicates your Cisco Unified IP Phone model. Programmable Depending on configuration, Understanding Phone Screen buttons programmable buttons provide access to: Features, page 10 •...
- Page 17 17 Softkey buttons Each activates a softkey option (displayed Understanding Phone Screen on your phone screen). Features, page 10 Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP)
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Page 18: Understanding Phone Screen Features
Understanding Phone Screen Features This is what your main phone screen might look like with an active call: Primary phone Displays the phone number (extension number) for your primary phone line. line Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, button phone service buttons, or phone feature buttons. -
Page 19: Understanding Feature Buttons And Menus
To move the cursor to the right, press >>. Delete an entry Press <-- to remove a letter or digit to the left of your cursor. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 20: Understanding The Help System On Your Phone
• Lines—Each corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7960G and 7940G (SIP) support up to two lines per call. • Calls —Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. -
Page 21: Basic Call Handling
> Missed Calls, Using Call Logs, page 27 Received Calls, or Placed Calls. 2. Select the listing or scroll to it and go off-hook. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 22: Placing A Call-Additional Options
Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, If you want to... Then... see... Place a call while another call is 1. -
Page 23: Ending A Call
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset. If you want to... Then... Toggle Mute on Press Toggle Mute off Press Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 24: Switching Between Multiple Calls
• Once you enable mute, your phone remains muted whether you switch from speaker to handset to headset. To cancel Mute, press Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If you want to... Then... -
Page 25: Forwarding Calls To Another Number
Instead, you must confirm your settings in the User Options web pages. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 26: Making Conference Calls
Making Conference Calls Your Cisco Unified IP Phone allows you to conference two additional participants into one telephone conversation, creating a conference call. If you want to... -
Page 27: Do Not Disturb
• When DND and Call Forward All are both enabled on your phone, Call Forward All takes precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy tone. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 28: Advanced Call Handling
2. Scroll to highlight Line 2, 3, 4, 5, or 6. You can configure five speed dial numbers on the Note Cisco Unified IP Phone 7960G and one speed-dial number on the Cisco Unified IP Phone 7940G. 3. Press Edit. -
Page 29: Using Caller Id Blocking
2. Select Yes, and then press Save. Turn off Auto-Complete Number 1. Press > Call Preferences > Auto-Complete Number. 2. Press No, and then press Save. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 30: Using Call Waiting
Using Call Waiting You can configure your phone to ring when a call is on hold while you are on another active call. If you want to... Then... Configure Call Waiting 1. Press > Call Preferences > Call Waiting. 2. Select Yes, and then press Save. Turn off Call Waiting 1. -
Page 31: Using Auto Answer (Intercom)
URL entry. 4. Press Dial to complete the call, or press EndCall. Return to standard dialing mode Press Number. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 32: Using A Handset, Headset, And Speakerphone
Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is off-hook when the handset is lifted or another audio device is in use. The phone is on-hook when the handset is in its cradle and other audio devices are not in use. Using a Handset If you want to... -
Page 33: Using A Speakerphone
Use AutoAnswer with the Keep the handset in the cradle and headset mode inactive ( unlit). speakerphone Otherwise, calls ring normally and you must manually answer them. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 34: Using Phone Settings
Using Phone Settings You can personalize your Cisco Unified IP P hone by adjusting the ring tone and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. -
Page 35: Using Call Logs And Directories
• Confrn—Creates a conference call with all parties, including you. (Press Confrn again after dialing to complete the action.) • End Call—Disconnects the first call and dials the second. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 36: Using Corporate Directory
Using Corporate Directory Depending on configuration, your phone can provide a corporate directory, a directory of corporate contacts that is set up and maintained by your system administrator. You can use a corporate directory to place calls to coworkers. If you want to... Then... -
Page 37: Using Personal Directory
2. Highlight the call that you want to remove from your personal directory. directory 3. Press Delete, or press DelAll to remove more than one call. The number(s) is removed from your personal directory. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 38: Accessing Voice Messages
Voice Messages Accessing To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, refer to the documentation that came with it. -
Page 39: Customizing Your Phone On The Web
You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up phone line labels from your User Options web pages. -
Page 40: Configuring Features And Services On The Web
The Personal Directory feature set that you can access on your computer consists of: • A Personal Address Book (PAB) • Fast Dials • Cisco Unified Communications Manager Address Book Synchronizer You can also access PAB and Fast Dials from your phone. See the “Using Personal Directory”... -
Page 41: Configuring Fast Dials On The Web
• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 42: Using The Address Book Synchronization Tool
Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to Cisco Unified Communications Manager Address Book Synchronizer and provide detailed instructions. -
Page 43: Setting Up Phone Services On The Web
Access a service on your Press on your phone. Or, if you have added a service to a phone programmable button , press the button. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 44: Controlling Line Settings On The Web
Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding and line labels. Note • You can set up call forwarding (for your primary phone line) directly on your phone. See “Forwarding Calls to Another Number”... -
Page 45: Understanding Additional Configuration Options
“Using a Shared Line” extension for several to use one extension number for your section on page phones desk phone and lab phone, for example. Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) -
Page 46: Troubleshooting Your Phone
Troubleshooting Your Phone This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation The Settings button is Your system administrator might have disabled on your phone. unresponsive Join fails Be sure that you have selected at least one call in addition to the active call, which is selected automatically. -
Page 47: Cisco One-Year Limited Hardware Warranty Terms
Complete the information below, and keep it for reference. Company product purchased from Company telephone number Product model number Product serial number Maintenance contract number Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) - Page 48 OL-15497-01...
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Page 49: Index
Call Waiting securing handset rest Caller 21, 22, 23 caller ID Caller ID Blocking, using 21, 22, 23 caller ID, blocking Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) - Page 50 Fast Dials and switching calls configuring from web page and transferring using on phone using feature buttons directories help messages installing, Cisco Unified IP Phone services Intercom, using settings features, availability of 11, 12, 37 footstand adjusting keypad button, identifying...
- Page 51 Number received calls, records of redial resume, using online help, using ring patterns, changing ringer indicator for volume using from web page Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP)
- Page 52 safety, warnings text, entering on phone selecting calls transferring, options for services button, description of troubleshooting, data for services, subscribing to settings using settings button, description of URL dialing mode shared lines User Options web pages description of configuring features and services with softkey buttons subscribing to phone services with description of...
- Page 54 Cisco Website at www.cisco.com/go/offices. CCDE, CCENT, Cisco Eos, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, the Cisco logo, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn is a service mark; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP,...