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28 Field Service Guidelines
SERVICE INFORMATION
NEC service and information telephone numbers are listed in Table 4-4.
Table 4-4 NEC Service and Information Telephone Numbers
SERVICE
To order NECCSD spare parts
To order options in the U.S.
To access the NECCSD Electronic Bulletin
Board System (BBS)
To download files - provides software drivers
and the latest ROM BIOS
NECCSD TSC (Technical Support Center)
Listen to the automated attendant and select the appropriate menu to reach one of the
following departments:
Information Center — literature, dealer locations, sales leads, response to ads
NSRC (National Service Response Center) — questions other than products and spare
parts
Service Contracts
TM
NECCSD FaxFlash
service that sends the latest information
about NEC products to the fax machine 24
hours a day
TECHNICAL SUPPORT
NECCSD Technical Support Center provides an E-mail service for Internet users. Technical
questions regarding NEC products can be sent over the Internet system to the Center. The
Internet address is as follows:
tech-support@neccsd.com
If it is more convenient, questions may also be faxed to the Customer Service Response
Center. The fax number is:
(508) 635-4100
Along with the complete product name and question(s), be sure to include your name and
fax number or Internet address, so that an expert can respond to the question.
Service — automated
CALL
In the U.S., call 1-800- 632-4525
Local Sales Office
1-508-635-4706
1-508)-635-4706
In the U.S., call 1-800-632-4525
In U.S. and Canada, call 1-888-329-0088
Outside U.S., 1-508-635-6090
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