Service Information; Technical Support - NEC Versa 2600 Series Service Manual

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4-22 Field Service Guidelines

SERVICE INFORMATION

NEC service and information telephone numbers are listed in Table 4-3.
Service
To order NECCSD spare parts
To order options in the U.S.
To access the NECCSD Electronic Bulletin
Board System (BBS)
To download files - provides software drivers
and the latest ROM BIOS
NECCSD Customer Service and Technical
Support Center
NECCSD Customer Assistance Center for
extended warranties and contract information
NEC FaxFlash
service that sends the latest information
about NEC products to the fax machine 24
hours a day

TECHNICAL SUPPORT

NECCSD Customer Service Response Center provides an E-mail service for Internet users.
Technical questions regarding NEC products can be sent over the Internet system to the
Center. The Internet address is as follows:
If it is more convenient, questions may also be faxed to the Customer Service Response
Center. The fax number is:
Along with the complete product name and question(s), be sure to include your name and
fax number or Internet address, so that an expert can respond to the question.
It would also help to include your telephone number in case the Customer Service Re-
sponse Center can not get their answer to you. We will reply to all questions received by
Internet or fax within one business day.
Table 4-3 NEC Service and Information Telephone Numbers
TM
Service — automated
tech-support@neccsd.com
(978) 635-4100
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Call
In the U.S. and Canada, call 1(800) 632-
4525
Local Sales Office
1(978) 635-4706
1(978) 635-4706
In the U.S. and Canada, call 1-800-632-
4525
1 (888) 632-9128
In the U.S. and Canada, call 1(888) 329-
0088
Outside U.S., 1(978) 635-6090