Table of Contents
Advertisement
ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default
Mailbox to determine routing.
- By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
Call Routing Mailbox (page 102)
❥
A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or
the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also
provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
✔ By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.
Dial Action Table (page 104)
❥
Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing
options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action
Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn
depends on the Answer Table setup.
✔ By default, Call Routing Mailbox 1 uses Dial Action Table 1.
The Default Mailbox and Routing Hierarchy
The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect.
By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00
PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends).
Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, initially the routing is the same
24 hours a day, 7 days a week. See Customizing an Answer Table below for more.
When setting up your Answer Tables, keep in mind that a more specific type of routing has priority over a
less specific type of routing. When selecting which routing to follow when there is more than one choice for
a specific time, IntraMail will choose in the following order:
- Date Schedule
- Day of Week Schedule
- Range of Days Schedule
- Default Mailbox
For example, a Date Schedule set up for Christmas day will have priority over any other schedules in effect
on December 25.
Answering Machine Emulation
A keyset on the connected telephone system can work like a home answering machine.
A user's keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their
answering machine at home. If activated, the extension's incoming calls route to the user's Subscriber Mail-
box. Once the mailbox answers, the user hears two alert tones followed by the caller's incoming message.
The keyset user can then:
Let the call go through to their mailbox, or
❥
Intercept the call.
❥
Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb sends Automated Attendant calls directly to an extension user's
mailbox. Their phone will not ring for calls from the Automated Attendant.
When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go
directly to their mailbox. Their phone will not ring for calls from the Automated Attendant. You can option-
ally enable Auto Attendant Do Not Disturb from system programming. A subscriber typically turns on Auto
Attendant Do Not Disturb when they need to work at their desk undisturbed by outside calls from the Auto-
mated Attendant.
DSX Product Description
IntraMail Features ◆ 97
Hide quick links:
Advertisement
Table of Contents
