Automatic Call Screening; Caller Id And Voice Mail; Calling The Automated Attendant; Centrex Transfer - NEC DSX PRODUCT DESCRIPTION Manual

Automatic Call Screening

With Automatic Call Screening enabled, an extension will immediately screen (broadcast) an incoming mes-
sage as soon as the caller starts to leave it in the extension's mailbox. The extension user hears two beeps fol-
lowed by the caller's voice.

Caller ID and Voice Mail

A telephone company service that provides a caller's number and optional name.
Caller ID is a telephone company service that provides an extension with a caller's number and optional
name. With Caller ID, the keyset user knows who's calling before they pick up the call. Caller ID Logging
stores a record of the call on the user's telephone which they can review and use to easily return the call.
When used with IntraMail, Caller ID enables the Make Call feature for outside calls. After listening to a
voice message, the subscriber can dial

Calling the Automated Attendant

Outside callers can return to the Automated Attendant for additional dialing options.
Automated Attendant callers can use various IntraMail features and then return to the Automated Attendant
for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or
use other Automated Attendant features. The features below describe several ways to return to the Auto-
mated Attendant.
Automated Attendant Transfer (page 100)
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An extension user can transfer their outside call to the Automated Attendant so the outside caller can use
the Automated Attendant dialing options.
Next Call Routing Mailbox (page 123)
❥
The Next Call Routing Mailbox provides callers with additional dialing options after they leave a mes-
sage in a mailbox (depending on the setting of the Dialing Option).

Centrex Transfer

The Automated Attendant can transfer a caller from a Centrex line to an outside number using
the features of that Centrex line.
Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex
line to an outside number using the features of that Centrex line. With Centrex Transfer, the Automated
Attendant answers an outside call and then transfers the caller back to the telco using the same line on which
the call initially rang. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial bin
(e.g., #201P). The bin should contain the complete dial string (preceded by a Flash command) required to
initiate the Centrex Transfer. When the Automated Attendant answers, the caller dials the digit and IntraMail
automatically routes them to the outside number.
Centrex Transfer is only available if the telephone system connects to Centrex lines that provide the features
required to complete the transfer. Similar to External Transfer, Centrex Transfer allows your callers to easily
reach branch offices and important off-site associates. Unlike External Transfer, Centrex Transfer requires
unique telco features.
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Conversation Record

Allows an extension user to record their active call as a message in their mailbox.
Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which
they can review later on. Conversation Record can be helpful when an extension user is on a call that
DSX Product Description
to return the call without knowing the callers phone number.
MC
IntraMail Features ◆ 103