Time And Date Stamp; Time And Date Stamp With Caller Id; Transfer To A Mailbox; Transfer Message Handling - NEC DSX PRODUCT DESCRIPTION Manual

Time and Date Stamp

A mailbox user can listen to a message and dial a code to hear the time the message was sent,
as well as the caller's number.
While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message
was left. This is a handy option while reviewing messages. The subscriber can just dial a code to find out
when the message arrived.

Time and Date Stamp with Caller ID

With caller ID installed, a mailbox user can dial TI while listening to a message from an outside caller to hear
the time the message was sent, as well as the caller's number. This capability is always available for mes-
sages left by an Intercom caller.

Transfer to a Mailbox

An extension user can transfer their active call to a co-worker's mailbox.
An extension user can transfer their active call to a co-worker's mailbox. This lets the caller leave a personal
message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller
can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary
telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as
well as other co-workers.

Transfer Message Handling

When the transferring extension leaves a message before hanging up (which could occur if the destination's
calls are forwarded to voice mail), the system will record two separate messages. One message will be from the
transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.
Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire
greeting for the called extension's mailbox. The greeting will restart as soon as the system connects the
caller to the Transfer destination's mailbox.

Transfer to a UCD Group

The Automated Attendant can transfer outside callers to UCD Group master numbers.
The Automated Attendant can transfer outside callers to a UCD Group master number. If a customer has a
UCD Group set up for a department (such as Sales or Tech Service), the Automated Attendant can send calls
directly to that department without any operator intervention. It is not necessary to have a company
employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all co-
worker's in the group are busy.
To set up Transfer to a UCD Group, assign a STRF or UTRF action in the active Dial Action Table to route
to the UCD Group master number. Refer to Screened Transfer (page 129) and Unscreened Transfer
(page 135) for more on how these Automated Attendant options handle calls.
Undefined Routing
A key pad digit for which the Automated Attendant has no routing defined.
An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no
routing defined. When an Automated Attendant caller dials a digit and there is no routing assigned, IntraMail
plays, "That is an invalid entry." IntraMail then repeats the dialing options (Instruction Menu) to the caller.
If a Dial Action Table key assignment has no function, you should normally leave it undefined.
134 ◆ IntraMail Features
DSX Product Description