NEC DSX PRODUCT DESCRIPTION Manual page 101

Name
Flexible Call Routing
Flexible Mailbox Numbering Plan
Forced Unscreened Transfer
Forwarding Calls to a Mailbox
Getting Recorded Help
Go to a Mailbox
Group Mailbox
Guest Mailbox
DSX Product Description
The Automated Attendant can provide outside callers with
a wide variety of dialing (routing) options. There are 3
components to Flexible Call Routing.
• Answer Table
Determines how the Automated Attendant answers out-
side calls on each Voice Mail port, according to the time
of the day and day of the week that the call is ringing.
• Call Routing Mailbox
The mailbox associated with an Answer Table that
specifies which dialing options (Dial Action Table)
and announcements are available to Automated
Attendant callers.
• Dial Action Table
Defines the dialing options for the Call Routing Mail-
box chosen by the active Answer Table, which in turn
provides those dialing options to Automated Atten-
dant callers.
• See Flexible Call Routing (page 107) for more.
If the telephone system extension numbers are customized,
the IntraMail mailbox numbers can be customized to match.
• See Flexible Mailbox Numbering Plan (page 107) for
more.
A Subscriber Mailbox can optionally convert Automated
Attendant Screened Transfers to Unscreened Transfers.
• See Forced Unscreened Transfer (page 108) for more.
• See Call Forward to a Mailbox in this glossary.
If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the IntraMail voice prompts.
• See Getting Recorded Help (page 108) for more.
An Automated Attendant caller can dial a digit and route
directly into a mailbox.
• See Go to a Mailbox (page 108) for more.
A Subscriber Mailbox user can record up to three separate
Greeting
greetings and make any one of the three active. Caller's to
the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
• See Greeting (page 109) for more.
• Also see Auto Attendant Do Not Disturb in this glos-
sary.
A Group Mailbox is a Subscriber Mailbox shared by a
group of co-workers.
• See Group Mailbox (page 110) for more.
An outside party can have their own mailbox for receiving
and sending messages.
• See Guest Mailbox (page 111) for more.
Description Usage
Automated Attendant
System
Automated Attendant
Voice Mail
Voice Mail
Automated Attendant
Voice Mail
Voice Mail
Voice Mail
IntraMail Features ◆ 89