Instruction Menu; Leaving A Message; Additional Options While Leaving A Message - NEC DSX PRODUCT DESCRIPTION Manual

Instruction Menu

Play an announcement to outside callers announcing the Automated Attendant dialing options.
The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruc-
tion Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction
Menu is associated with the active Call Routing Mailbox. Normally, you should have the System Adminis-
trator customize (rerecord) the Instruction Menu to match the dialing options enabled in the site's Dial
Action Table. If a custom Instruction Menu is not recorded, the Automated Attendant callers hear:
"Thank you for calling. If you are calling from a touch tone phone, please dial the extension number you
wish to reach, or dial 0 for assistance. If you are calling from a rotary dial phone, please stay on the line
for assistance."

Leaving a Message

Leave a voice message in a mailbox from inside or outside the company.
An extension user or outside caller can leave a voice message in a co-worker's mailbox if that extension is
busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communi-
cate with co-workers that avoids post-it notes, message pads, and unnecessary email.

Additional Options While Leaving a Message

The following chart shows the additional dialing options a caller may have while listening to the mailbox
greeting prior to leaving a message. What happens depends on the setting of the Next Call Routing and Dial-
ing Option options.
Next Call
Routing Mailbox
Undefined
1-16 (valid Call
Routing Mailbox)
112 ◆ IntraMail Features
Dialing Options While Leaving a Message
Digit
Dialing Option
Dialed
No 0
1-9
#
*
No 0
1-9
#
*
Action
Outside Call
Caller hears, "That is an invalid entry," and the
greeting repeats.
IntraMail hangs up.
Caller skips greeting and can immediately start
recording.
Caller follows 0 action
in Next Call Routing
Mailbox.
Caller hears, "That is an invalid entry," and the
greeting repeats.
Caller routes to the
Next Call Routing
Mailbox and hears its
Instruction Menu.
Caller skips greeting and can immediately start
recording.
DSX Product Description
Intercom Call
Caller hears, "That is
an invalid entry," and
the greeting repeats.
IntraMail hangs up.