Kyocera KM-4035 Operation Manual page 146

Troubleshooting
Scanner Error Messages
If the Scanner mode touch panel displays any of these messages after pressing the Scanner key,
follow the corresponding procedure.
Error Messages
Unable to use scanner.
This name is already in use.
Input new name again.
This number is already in use.
Input new number again.
Registration full.
You can not add any more.
(Registration full.
Cannot register anymore.)
E-mail size, exceeds data
capacity.
(E-mail size exceeds send
capacity limit.)
Destination address is not being
registered.
(This number is not registered.
Input number again.)
Unable to find SMTP server.
Contact administrator.
SMTP Authentication error.
Contact Administrator.
Unable to find PC for personal
address list.
Check the PC.
Network scanner system error.
Communication error.
Destination PC's system error.
6-10
Checkpoints
Is the network cable connected
properly?
—
—
—
—
—
Is the network cable connected
properly?
Is the SMTP server running?
Have the correct login account name
and password for SMTP
authentication been set?
Is Address Book for Scanner
running on the computer?
Is the network properly connected
on the specified computer?
Is the network cable properly
connected to the scanner network
interface?
—
Scan to PC:
Sending computer status.
E-Mail Send:
Is the SMTP server running?
Database Connection:
Save destination computer status.
Sending PC computer status.
Corrective Actions
Confirm the network cable is
properly connected. If the scanner
has just been started, try again later
(approximately 2 minutes).
Change the name and re-enter.
Change the number and re-enter.
Delete unnecessary entries before
registering a new entry.
Resend after decreasing the number
of sheets to be transmitted or
decreasing resolution.
The specified number does not
exist.
Check the number and try again.
Confirm the network cable is
properly connected. If the scanner
has just been started, try again later
(approximately 2 minutes).
Contact your system administrator
or support personnel.
Contact your system administrator
or support personnel.
Launch Address Book for Scanner.
Confirm the computer is properly
connected to the network.
Confirm the network cable is
properly connected to the scanner
network interface.
Switch the device off and back on
again.
Try retransmitting.
Contact your system administrator.
An unsupported response was
received from DB Assistant. Check
the computer running DB Assistant.
Try retransmitting.
Reference
Page
—
—
—
—
—
—
page 2-21
—
—
—
—
page 2-21
—
—
—
—
—