Solving Keyboard And Mouse Problems - HP xw3100 Service And Technical Reference Manual

Solving Keyboard and Mouse Problems

Solving Keyboard Problems
Problem
Keyboard commands and
typing are not recognized
by the workstation.
Ä
CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the workstation will shut down
and you will lose your data.
Cursor will not move using
the arrow keys on the
keypad.
Mouse does not respond to
movement or is too slow.
Service and Technical Reference Guide, xw3100
Cause
Keyboard connector
is not properly
connected.
If the keyboard is
connected to your
workstation through a
Keyboard, Video, and
Mouse (KVM) switch,
the mouse software
applications might be
interfering with the
functionality of the
keyboard.
Program in use has
stopped responding
to commands.
Keyboard needs
repairs.
Workstation is in
standby mode.
The Num Lock key
may be on.
Mouse connector is
not properly plugged
into the back of the
workstation.
Troubleshooting Without Diagnostics
Solution
1. Turn off the workstation.
2. Reconnect the keyboard to the
back of the workstation and
restart the workstation.
You might need to uninstall the
mouse software or connect the
keyboard directly to the keyboard
and connector on the workstation.
Shut down the workstation using
the mouse and then restart the
workstation.
Replace the keyboard.
Press the power button to resume
from standby mode.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled
(or enabled) in Computer Setup.
1. Shut down the workstation using
the keyboard.
2. Plug the mouse connector into
the back of the workstation (or
the keyboard) and restart the
workstation.
D–15