Solving Hardware Installation Problems - HP xw3100 Service And Technical Reference Manual

Troubleshooting Without Diagnostics
Solving Keyboard Problems
Problem
Ä
CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the workstation will shut down
and you will lose your data.
Mouse will only move
vertically or horizontally, or
movement is jerky.

Solving Hardware Installation Problems

You may need to reconfigure the workstation when you add or remove hardware, such as an
additional diskette drive. If you install a plug and play device, Windows 2000 and Windows XP
automatically recognize the device and configure the workstation. If you install a non–plug and
play device, you must reconfigure the workstation after completing installation of the new
hardware. In Windows 2000, select the Add New Hardware icon in the Control Panel (for
Windows XP, use the Add Hardware Wizard) and follow the instructions that appear on the
screen.
Solving Hardware Installation Problems
Problem
A new device is not
recognized as part of
the system.
D–16
Cause
If the mouse is
connected to your
workstation through a
Keyboard, Video, and
Mouse (KVM) switch,
the mouse software
applications might be
interfering with the
functionality of the
mouse.
Program in use has
stopped responding
to commands.
Mouse needs repairs.
Workstation is in
standby mode.
Mouse roller ball is
dirty.
Cause
Device is not seated or
connected properly.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Service and Technical Reference Guide, xw3100
Solution
You might need to uninstall the
mouse software or connect the
mouse directly to the mouse
connectors on the workstation.
Shut down the workstation using the
keyboard and then restart the
workstation.
Replace the mouse.
Press the power button to resume
from standby mode.
Remove roller ball cover from the
bottom of the mouse and clean it.
Solution
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.