Page 1: Reference Guide
Service and Technical Reference Guide HP Workstation xw3100 Second Edition Document Part Number: 338611-001 October 2003...
Page 2 © 2003 Hewlett-Packard Development Company, L.P. HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in the U.S. and other countries. Compaq and the Compaq logo re trademarks of Hewlett-Packard Development Company, L.P. in the U.S. and other countries.
Page 3: Table Of Contents
3.3.1 HP Client Manager Software ........
Page 4 4.4.6 Lithium Coin Cell Battery ..........4–7 Service and Technical Reference Guide, xw3100...
Page 5 A Connector Pin Assignments B Power Cord Set Requirements C POST Error Messages D Troubleshooting Without Diagnostics E System Board and Riser Board Reference Designators F Memory G Ultra ATA Drive Guidelines and Features Index Service and Technical Reference Guide, xw3100 338611-001...
Page 6 Contents 338611-001 Service and Technical Reference Guide, xw3100...
Page 7: Installing The Operating System
The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the workstation model and include device drivers supported by Windows 2000.
Page 8: Using The Emergency Repair Diskette
The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the workstation and will be configured automatically the first time the workstation is turned on. The following HP software will also be installed at that time on selected models:...
Page 9 English and selected other languages, in one of three ways: Support Software CD www.hp.com HP web site at Restore Plus! CD, supplied with many models Additional HP software may be required in certain situations. Service and Technical Reference Guide, xw3100 338611-001 1–3...
Page 10 Installing the Operating System 1–4 338611-001 Service and Technical Reference Guide, xw3100...
Page 11: Computer Setup Utilities And Diagnostic Features
Establish and manage passwords and other security features. Establish and manage energy-saving timeouts. All features identified in this chapter may not be available on all HP products. Power-On Self-Test (POST) POST is a series of diagnostic tests that runs automatically when the system is turned on. POST...
Page 12: Computer Setup Utilities
Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations. Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive). 2–2 338611-001 Service and Technical Reference Guide, xw3100...
Page 13: Using Computer Setup (F10) Utilities
CAUTION: Do NOT turn the workstation power OFF while the ROM is saving your F10 Computer Setup changes because the CMOS could become corrupted. It is safe to turn off all power to the workstation after you exit the F10 Setup screen. Service and Technical Reference Guide, xw3100 338611-001 2–3...
Page 14: Computer Setup Menu
None (treated as Other) Disk (treated as hard drive). Legacy diskette No emulation options available. IDE CD-ROM No emulation options available. Storage Device Drive Type Emulation Options (continued) Configuration (continued) (continued) (continued) ATAPI LS-120 None (treated as Other). 2–4 338611-001 Service and Technical Reference Guide, xw3100...
Page 15 Allows you to enable or disable the primary IDE/ATA controller. *Option supported on select models. Storage Options Secondary IDE Controller * (continued) (continued) Allows you to enable or disable the secondary IDE/ATA controller. Service and Technical Reference Guide, xw3100 338611-001 2–5...
Page 16 Allows you to specify the order of the attached hard drive controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached). 2–6 338611-001 Service and Technical Reference Guide, xw3100...
Page 17 This feature is supported on select models only. *Option supported on select models. Service and Technical Reference Guide, xw3100 338611-001 2–7...
Page 18 Only restore a previously saved MBR ifyou are confident that the current bootable disk’s MBR has been corrupted or infected with a virus. *Option supported on select models. 2–8 338611-001 Service and Technical Reference Guide, xw3100...
Page 19 (These ID numbers are normally set in the factory and are used to uniquely identify the system.) Keyboard locale setting (for example, English or German) for System ID entry. *Option supported on select models. Service and Technical Reference Guide, xw3100 338611-001 2–9...
Page 20 Remote Management features. * Available on select models. **These options should be used by advanced users only. 2–10 338611-001 Service and Technical Reference Guide, xw3100...
Page 21 Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system. * Available on select models. **These options should be used by advanced users only. Service and Technical Reference Guide, xw3100 338611-001 2–11...
Page 22 Displayed only if there are multiple PCI video adapters in the Configuration system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. * Available on select models. **These options should be used by advanced users only. 2–12 338611-001 Service and Technical Reference Guide, xw3100...
Page 23: Diagnostics For Windows
Running tests is optional but recommended after installing or connecting a new device. Third party devices not supported by HP may not be detected. Save, print, or display the information generated by the utility. 2.3.1 Detecting Diagnostics for Windows Some workstations ship with the Diagnostics for Windows preloaded, but not preinstalled.
Page 24: Using Categories In Diagnostics For Windows
2.3.3 Using Categories in Diagnostics for Windows To use categories: 1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel. The screen displays the overview of the workstation hardware and software.
Page 25 Log—Displays a log of tests for each device. Error—Displays any errors that occurred during device testing. The window lists the device being tested, the type and number of errors, and the error code. Help—Contents, How to use Help, About Service and Technical Reference Guide, xw3100 338611-001 2–15...
Page 26: Running Diagnostic Tests In Diagnostics For Windows
2.3.4 Running Diagnostic Tests in Diagnostics for Windows To run diagnostic tests: 1. Click Start > HP Information Center > Diagnostics for Windows. Alternately, you can access Diagnostics for Windows via the control panel. The screen displays the overview of the workstation hardware and software. Five tabs are displayed below the row of icons: Overview, Test, Status, Log, and Error.
Page 27: Configuration Record
2.4.2 Running Configuration Record To run this program: 1. Click Start > HP Information Center > Configuration Record. Alternately, you can access Diagnostics for Windows via the control panel. The Configuration Record utility has two view options: Show Changed Items Only and Show All.
Page 28: Remote Diagnostics Enabling Agent
In addition, the Remote Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent.
Page 29: Protecting The Software
2.7 Restoring the Software The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature. Service and Technical Reference Guide, xw3100 338611-001 2–19...
Page 30 Computer Setup Utilities and Diagnostic Features 2–20 338611-001 Service and Technical Reference Guide, xw3100...
Page 31: Desktop Management
Support for specific features described in this guide may vary by model or software version. Initial Configuration and Deployment HP workstations come with a preinstalled system software image. After a brief software “unbundling” process, the workstation is ready to be used.
Page 32: Remote System Installation
F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.
Page 33: Altiris Pc Transplant Pro
OS using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution capabilities. When used in conjunction with System Software Manager (Section 3.3.4), or the HP Client Manager, administrators can also update ROM BIOS and device driver software from a central console.
Page 34: Activeupdate
3.3.8 Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over HP PC ROM images over the network.
Page 35 Keyboard locked in network mode. Scroll Lock sequence, one-at-a-time— N,C,SL Num, Caps, Green Boot Block ROM Flash successful. Turn Scroll Lock power off, then on to reboot. Diagnostic lights do not flash on USB keyboards. Service and Technical Reference Guide, xw3100 338611-001 3–5...
Page 36: 10Replicating Your Setup
Environmental Protection Agency (EPA) Energy Star Computers Program. The EPA Energy Star configuration does not imply endorsement by the EPA. As an Energy Star Partner, HP has determined that products with the Energy Star configuration meet the Energy Star guidelines for energy efficiency.
Page 37 HP products achieve this by reducing the power consumption when not being used. Instructions for using the energy saving features of the workstation are located in the “Power Management”...
Page 38: 13Power Management
Windows that is different from the version included with your workstation, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly. HP has made the task of locating, accessing, evaluating, and installing the latest support software http://www.hp.com/support easier. You can download the software from .
Page 39: Asset Tracking And Security
3.4 Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.
Page 40 Install a lock in the security the workstation to prevent loop to prevent unwanted unwanted configuration configuration changes or changes or component component removal. removal. Support for security features may vary depending on your specific workstation configuration. 3–10 338611-001 Service and Technical Reference Guide, xw3100...
Page 41: Password Security
Entering a Power-On Password To enter a power-on password, complete the following steps: 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. Service and Technical Reference Guide, xw3100 338611-001 3–11...
Page 42: Entering A Setup Password
Deleting a Power-On or Setup Password 1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. To delete the setup password, run Computer Setup. 3–12 338611-001 Service and Technical Reference Guide, xw3100...
Page 43 3. Press the key. Refer to “National Keyboard Delimiter Characters” for information about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup. Service and Technical Reference Guide, xw3100 338611-001 3–13...
Page 44: Drivelock
DriveLock-capable hard drives are detected. DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents.
Page 45: Drivelock Applications
Desktop Management typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future.
Page 46: Smart Cover Sensor (Optional)
4. Before exiting, click File > Save Changes and Exit. Smart Cover Lock (Optional) The Smart Cover Lock is a software-controllable cover lock featured on select HP workstations. This lock prevents unauthorized access to the internal components. Workstations ship with the Smart Cover Lock in the unlocked position.
Page 47: Master Boot Record Security
PC component failure (such as processor or power supply) Forgotten password Ä CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one (Tamper-resistant wrench PN 166527-001 or tamper-resistant bits PN 166527-002).
Page 48 In the unlikely event that the previously saved MBR has been corrupted, the following message is displayed: 1998—Master Boot Record has been lost. Press any key to enter Setup to configure MBR Security. 3–18 338611-001 Service and Technical Reference Guide, xw3100...
Page 49: Before You Partition Or Format The Current Bootable Disk
When a fault occurs, the workstation displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using the HP Client Manager Software. If the workstation is connected to a network managed by HP Insight Manager, HP Client Manager Software, or other system management applications, the workstation also sends a fault notice to the network management application.
Page 50: Surge-Tolerant Power Supply
The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost. 3–20 338611-001 Service and Technical Reference Guide, xw3100...
Page 51: Identifying The Chassis, Routine Care, And Disassembly Preparation
If the computer is in the desktop configuration, ensure at least 6 inches (15.24 cm) of space on all sides of the computer remains clear and free of obstructions. Chassis color scheme may differ than the one shown above. Service and Technical Reference Guide, xw3100 338611-001 4–1...
Page 52: Electrostatic Discharge Information
Place items on a grounded surface before removing them from their container. Always be properly grounded when touching a sensitive component or assembly. Avoid contact with pins, leads, or circuitry. Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. 4–2 338611-001 Service and Technical Reference Guide, xw3100...
Page 53: Personal Grounding Methods And Equipment
Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance Static-dissipative table or floor mats with hard tie to ground Field service kits Service and Technical Reference Guide, xw3100 338611-001 4–3...
Page 54: Routine Care
After cleaning, always wipe the unit with a clean, lint-free cloth. Occasionally clean the air vents on the workstation. Lint and other foreign matter can block the vents and limit the airflow. 4–4 338611-001 Service and Technical Reference Guide, xw3100...
Page 55: Cleaning The Keyboard
Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. To clean the mouse body, follow the procedures in Section 4.3. Service and Technical Reference Guide, xw3100 338611-001 4–5...
Page 56: Service Considerations
If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.
Page 57: Cables And Connectors
Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC). Ä CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. Service and Technical Reference Guide, xw3100 338611-001 4–7...
Page 58 Identifying the Chassis, Routine Care, and Disassembly Preparation 4–8 338611-001 Service and Technical Reference Guide, xw3100...
Page 59: Removal And Replacement Procedures
During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. Ä CAUTION: The screws used in the workstation are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. Service and Technical Reference Guide, xw3100 338611-001 5–1...
Page 60: Unlocking The Smart Cover Lock
To reattach the Smart Cover Lock, position the lock so that the printed circuit board it is attached to points down when the workstation is oriented as shown. Then, secure the lock in place with the two tamper-proof screws. 5–2 338611-001 Service and Technical Reference Guide, xw3100...
Page 61: Hood Sensor
5. Slide the hood sensor switch towards the inside of the workstation 2. 6. Disconnect the hood sensor cable from the system board 3. To install the hood sensor, reverse the removal procedure. Service and Technical Reference Guide, xw3100 338611-001 5–3...
Page 62: External Security Devices
The cable lock may be used to secure the workstation access panel to the chassis and, at the same time, secure the workstation to a fixed object. The workstation is cable-lock compatible, but HP does not offer the lock as an after market product.
Page 63: Padlock
A padlock may be used by itself to secure the access panel to the workstation chassis. A padlock may also be used with a security cable to secure the workstation to a fixed object. Service and Technical Reference Guide, xw3100 338611-001...
Page 64: Workstation Access Panel
2. Pull up and hold open the latch on the top of the workstation 1. 3. Slide the workstation cover 2 back about 0.5inch (1.3 cm), then lift it off the unit. To install the workstation cover, reverse the removal procedure. 5–6 338611-001 Service and Technical Reference Guide, xw3100...
Page 65: Front Bezel
3. Pull up on the three release tabs 1 on the top of the bezel, then pull the front bezel away from the chassis 2. To reinstall the front bezel, reverse the removal procedure Service and Technical Reference Guide, xw3100 338611-001 5–7...
Page 66: Front Drive Bezels
Press the large retaining tab 1 on the left side of the bezel insert to the left and push the cover out of the front bezel 2. To install a bezel or a bezel blank, reverse the removal procedure. 5–8 338611-001 Service and Technical Reference Guide, xw3100...
Page 67: Memory
5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3. 6. Repeat steps 4 and 5 for any additional modules that you want to install. Service and Technical Reference Guide, xw3100 338611-001 5–9...
Page 68: Expansion Card Cage
5. Grasp the expansion card cage by the green labels (the cage in the workstation has two spots marked 1) and pull it straight up from the chassis. To install the card cage, reverse the removal procedures. 5–10 338611-001 Service and Technical Reference Guide, xw3100...
Page 69: Riser Card
4. Remove the expansion card cage (Section 5.9). 5. Remove the three screws that secure the riser card to the expansion card cage, then remove the card. To install the riser card, reverse the removal procedure. Service and Technical Reference Guide, xw3100 338611-001 5–11...
Page 70: Expansion Card
1 that secures the PCI slot covers by rotating the latch outwards (the latch in the workstation has a green label on it marked 2). 7. Remove the slot cover by sliding it out 2. 5–12 338611-001 Service and Technical Reference Guide, xw3100...
Page 71: Agp Card
1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section 5.2). 2. Prepare the workstation for disassembly (Section 5.1). 3. Remove the workstation access panel (Section 5.5). 4. Lift the green lever to unlock the AGP card. Service and Technical Reference Guide, xw3100 338611-001 5–13...
Page 72 12. Replace the workstation cover. 13. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor. 14. Reconfigure the workstation, if necessary. 5–14 338611-001 Service and Technical Reference Guide, xw3100...
Page 73: Drives
The following spare guide screws are included with the chassis (located inside) for installing new drives: Four 6-32 screws for installing an extra hard drive Four M3 screws for installing an optical or diskette drive 5.10.2 Drive Positions Service and Technical Reference Guide, xw3100 338611-001 5–15...
Page 74: 3Optical Drive
6. Disconnect the audio, signal, and drive power cables from the drive. The other end of the cables should remain connected to the system board. 7. Return the Easy Access drive bay to the down position. 5–16 338611-001 Service and Technical Reference Guide, xw3100...
Page 75 When replacing the drive, transfer the four screws from the old drive to the new one. The screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws. Service and Technical Reference Guide, xw3100 338611-001 5–17...
Page 76 5. Return the Easy Access drive bay to the down position. Be sure not to pinch the cables in the chassis when lowering the Easy Access drive bay. 6. Replace the front bezel and workstation access panel. 5–18 338611-001 Service and Technical Reference Guide, xw3100...
Page 77: 4External 3.5-Inch Drive
When replacing the drive, transfer the four screws from the old drive to the new one. The screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws. Service and Technical Reference Guide, xw3100 338611-001 5–19...
Page 78 J-slots, then slide the drive toward the back of the drive cage until it locks into place. 11. Connect the power and data cables. 12. Replace the front bezel and workstation access panel. 5–20 338611-001 Service and Technical Reference Guide, xw3100...
Page 79: 5Primary Hard Drive
4. Remove the front bezel (Section 5.6). 5. Raise the Easy Access drive bay to the upright position. 6. Disconnect the power cable and signal cable from the back of the drive. Disconnecting Cables from the Hard Drive Service and Technical Reference Guide, xw3100 338611-001 5–21...
Page 80 When replacing the hard drive, transfer the four screws from the old drive to the new one. The screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws. 5–22 338611-001 Service and Technical Reference Guide, xw3100...
Page 81: Front I/O Devices
5. From the inside of the chassis, remove the two screws that secure the I/O device to the chassis 1, then pull the device into the chassis 2 to free it from its mount. To install the housing assembly, reverse the removal procedures. Service and Technical Reference Guide, xw3100 338611-001 5–23...
Page 82: Power Switch Assembly
5. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly out of the chassis 2. To install the power switch assembly, reverse the removal procedure. 5–24 338611-001 Service and Technical Reference Guide, xw3100...
Page 83: System Board
6. Compress the system board tray handle 1 to release the latch and slide the system board tray towards the front of the workstation 2 to free it from the back of the chassis. To install the system board with its tray, reverse the removal procedures. Service and Technical Reference Guide, xw3100 338611-001 5–25...
Page 84: Battery
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP/Compaq, their authorized partners, or their agents. Ä...
Page 85: 1Type 1 Battery Holder
4. Replace the workstation cover or access panel. 5. Plug in the workstation and turn on power to the workstation. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Service and Technical Reference Guide, xw3100 338611-001 5–27...
Page 86: 2Type 2 Battery Holder
Push the other edge down until the clamp snaps over the other edge of the battery. After the battery has been replaced, use the following steps to complete this procedure. 4. Replace the workstation cover or access panel. 5–28 338611-001 Service and Technical Reference Guide, xw3100...
Page 87: Processor And Heatsink
3. Refresh the thermal grease between the heatsink and processor if necessary. 4. Install the heatsink and latch it in place. 5. Connect the heatsink fan control to the system board. 6. Replace the access panel and reconnect the workstation. Service and Technical Reference Guide, xw3100 338611-001 5–29...
Page 88: Speaker
8. Remove the two screws that secure the speaker to the chassis. 9. Slide the speaker towards the rear of the chassis and down to remove it. To install the speaker, reverse the removal procedures. 5–30 338611-001 Service and Technical Reference Guide, xw3100...
Page 89: Power Supply
2 to remove it from the chassis. 8. Slide the power supply out the back of the workstation 3. To install the power supply, reverse the removal procedure. Service and Technical Reference Guide, xw3100 338611-001 5–31...
Page 90 Removal and Replacement Procedures 5–32 338611-001 Service and Technical Reference Guide, xw3100...
Page 91: Connector Pin Assignments
Connector and Icon Signal 1 (Center) Data 2 (Shield) Ground Ethernet RJ-45 Connector and Icon Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused (-) Receive Data Unused Unused Service and Technical Reference Guide, xw3100 338611-001 A–1...
Page 92: Parallel Interface
Paper End 18-25 Signal Ground Serial Interface Connector and Icon Signal Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator A–2 338611-001 Service and Technical Reference Guide, xw3100...
Page 93 Signal 1 (Tip) Audio_Out_Left 1 2 3 2 (Ring) Audio_Out_Right 3 (Shield) Ground External Infrared Transceiver Connector and Icon Signal Signal Signal Transmit Not Used Receive Mode Not Used Ground Not Used Service and Technical Reference Guide, xw3100 338611-001 A–3...
Page 94 Signal Signal Signal Reset DMAK Ground DD14 Ground INTRQ DD15 IOCS16 Ground (Key) PDIAG (cable detect) DMARQ DD10 Ground DIOW CS1FX DD11 Ground CS3FX DIOR DASP DD12 Ground Ground IORDY DD13 CSEL A–4 338611-001 Service and Technical Reference Guide, xw3100...
Page 95 VCC 3.3 VCC 3.3 Vddq Vddq AD30 AD31 AD_STB0# AD_STB0 AD28 AD29 VCC 3.3 Ground Ground VCC 3.3 AD26 AD27 AD24 AD25 Ground Ground Vddq Vddq AD_STB1# AD_STB1 C/BE3# AD23 VREFGC VREFCG Service and Technical Reference Guide, xw3100 338611-001 A–5...
Page 96: Pin Power
+5 V +3.3 V +3.3 V -12 V -5 V +5 V +5 Vaux PSON +5 V +12 V +5 V 4-Pin Power (for CPU) Connector and Icon Signal +12 V -12 V A–6 338611-001 Service and Technical Reference Guide, xw3100...
Page 97: General Requirements
Power cord sets for use in other countries must meet the requirements of the country where you use the workstation. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service provider. General Requirements The requirements listed below are applicable to all countries: 1.
Page 98 Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 1.0 mm conductor size. Wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7A, 125V) configuration. B–2 Service and Technical Reference Guide, xw3100...
Page 99: Post Error Messages
RTC (real-time clock) Set the date and time under Control battery may need to be Panel or in F10 Setup depending on replaced. the operating system. If the problem persists, replace the RTC battery. Service and Technical Reference Guide, xw3100 C–1...
Page 100 Try another memory socket. memory Socket(s) in the error message is Replace memory with a module X,X, X missing critical SPD conforming to the SPD standard. information, or is incompatible with the chipset. C–2 Service and Technical Reference Guide, xw3100...
Page 101 IRQ address conflicts with Reset the IRQ. Card Interrupt Conflict another device. 417-Network Interface Failure to read MAC Unplug AC power cord, wait 5 seconds, card Failure address information from then reboot unit. NIC. Service and Technical Reference Guide, xw3100 C–3...
Page 102 Reinstall tape drive or press F1 and Device Failure connected. allow system to reconfigure without the drive. 611-Primary Floppy Port Configuration error. Run Computer Setup (F10 Setup). Address Assignment Remove expansion cards. Conflict Clear CMOS. C–4 Service and Technical Reference Guide, xw3100...
Page 103 Serial Port cable Turn off unit, disconnect the power cable Cable Not Detected assembly disconnected from the power source, open the from system board. workstation chassis and attach serial port cable to the system board. Service and Technical Reference Guide, xw3100 C–5...
Page 104 Upgrade BIOS to proper version. Error by ROM BIOS. 1998-Master Boot The previously saved Run Computer Setup and save the MBR Record has been lost. copy of the MBR has of the current bootable disk. been corrupted. C–6 Service and Technical Reference Guide, xw3100...
Page 105 Replace the memory module. Detected in Memory more than one bad bit in Module. a 64-bit quadword of the memory array. Parity Check 2. Parity RAM failure. Run Computer Setup and Diagnostic utilities. Service and Technical Reference Guide, xw3100 C–7...
Page 106 POST Error Messages C–8 Service and Technical Reference Guide, xw3100...
Page 107: Troubleshooting Checklist
Remove all diskettes from the diskette drives before you turn on the system. Are all switches set correctly? Is the NIC Remote Wakeup cable (featured on some models) connected between the NIC and the riser/system board? Service and Technical Reference Guide, xw3100 D–1...
Page 108: Solving Minor Problems
(some fans only operate when needed). 3. Ensure the processor heatsink is installed properly. Hard drive is full. Transfer data from the hard drive to create more space on the hard drive. D–2 Service and Technical Reference Guide, xw3100...
Page 109 4. If the 3.3 V_aux light on the system board is on, then replace the power button harness. 5. If the 3.3 V_aux light on the system board is off, then replace the power supply. 6. Replace the system board. Service and Technical Reference Guide, xw3100 D–3...
Page 110: Solving Power Supply Problems
Replace the device causing the failure. Continue adding devices one at a time to ensure all devices are functioning properly. 4. Replace the power supply. 5. Replace the system board. D–4 Service and Technical Reference Guide, xw3100...
Page 111: Solving Diskette Problems
XP, right-click Start, click Explore, problem with a file. and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Service and Technical Reference Guide, xw3100 D–5...
Page 112: Solving Hard Drive Problems
XP, right-click Start, click Explore, is a problem with a file. and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. Drive not found (identified). Loose cable. Check cable connections. D–6 Service and Technical Reference Guide, xw3100...
Page 113 System files missing or 1. Insert a bootable system diskette not properly installed. and restart. 2. Verify hard drive is partitioned and formatted. 3. Install system files for the appropriate operating system if necessary. Service and Technical Reference Guide, xw3100 D–7...
Page 114 1. Attempt the normal Windows locked up. stopped responding to “Shut Down” procedure. commands. 2. Press the power button for four or more seconds to turn off the power. 3. Restart the workstation using the power button. D–8 Service and Technical Reference Guide, xw3100...
Page 115: Solving Display Problems
2. Using the keyboard arrow keys, select Enable VGA Mode and press Enter. 3. In Windows Control Panel, double-click the Display icon and select the Settings tab. 4. Use the sliding control to reset the resolution. Service and Technical Reference Guide, xw3100 D–9...
Page 116 None. It is normal for some monitors inside a CRT monitor. been activated inside to make a clicking noise when the monitor. turned on and off, when going in and out of standby mode, and when changing resolutions. D–10 Service and Technical Reference Guide, xw3100...
Page 117 Click Start > All Programs > Accessories > System Tools > Character Map. You can copy the symbol from the Character Map into a document. Service and Technical Reference Guide, xw3100 D–11...
Page 118: Solving Audio Problems
Ä CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose your data. D–12 Service and Technical Reference Guide, xw3100...
Page 119 The hard disk may be 1. Before recording, make sure locked up while recording full. there is enough free space on audio. the hard disk. 2. Try recording the audio file in a compressed format. Service and Technical Reference Guide, xw3100 D–13...
Page 120: Solving Printer Problems
Printer is offline. The printer may be out 1. Check the paper tray and refill it of paper. if it is empty. 2. Select online. D–14 Service and Technical Reference Guide, xw3100...
Page 121: Solving Keyboard And Mouse Problems
2. Plug the mouse connector into workstation. the back of the workstation (or the keyboard) and restart the workstation. Service and Technical Reference Guide, xw3100 D–15...
Page 122: Solving Hardware Installation Problems
Cable(s) of new Ensure that all cables are properly external device are and securely connected and that loose or power cables pins in the cable or connector are are unplugged. not bent down. D–16 Service and Technical Reference Guide, xw3100...
Page 123 2. Replace the graphics card. beeps six times. 3. Replace the system board. For systems with integrated graphics, replace the system board. Service and Technical Reference Guide, xw3100 D–17...
Page 124: Solving Network Problems
2. Make sure the correct network client and protocol is installed. D–18 Service and Technical Reference Guide, xw3100...
Page 125 DHCP Server is present, and that attempting Remote the Remote System Installation System Installation. Server contains the NIC drivers for your NIC. System setup utility Unprogrammed EEPROM. Flash the ROM. reports unprogrammed EEPROM. Service and Technical Reference Guide, xw3100 D–19...
Page 126: Solving Memory Problems
Troubleshooting Without Diagnostics Solving Memory Problems Ä CAUTION: For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the system will not boot the operating system. Solving Memory Problems Problem Cause Solution System will not boot or...
Page 127: Solving Processor Problems
3. Make sure the processor heatsink is installed properly. Power LED is Red and Processor is not seated 1. Check to see that the processor stays on. properly or not is present. installed. 2. Reseat the processor. Service and Technical Reference Guide, xw3100 D–21...
Page 128 Windows does not 1. Use Device Manager to remove detect the CD-ROM or or uninstall the device in DVD-ROM drive. question. 2. Restart the workstation and let Windows detect the device. D–22 Service and Technical Reference Guide, xw3100...
Page 129: Solving Drive Key Problems
ISP. Cable/ DSL modem is Plug in cable/DSL modem. You not plugged in. should see a “power” LED light on the front of the cable/DSL modem. Service and Technical Reference Guide, xw3100 D–23...
Page 130 3. On the General tab, click the Delete Cookies button. Cannot automatically You must log on to the Log on to the ISP and launch the launch Internet programs. ISP before some desired program. programs will start. D–24 Service and Technical Reference Guide, xw3100...
Page 131 7. Under Device status, verify that the modem is working properly. 8. Under Device usage, verify the modem is enabled. 9. If there are further problems, click the Troubleshoot button and follow the on-screen instructions. Service and Technical Reference Guide, xw3100 D–25...
Page 132 Troubleshooting Without Diagnostics D–26 Service and Technical Reference Guide, xw3100...
Page 133 System Board and Riser Board Reference Designators These reference designators are used on most but not all hp system and riser boards. Designator Component Battery socket/Battery LED - 3.3V Aux LED - Power button press LED - PS_ON (off), 5.5V Aux (on)
Page 134 USB front port choke USB rear port choke (1st) USB rear port choke (2nd) USB rear port choke (3rd) P/S connector VCCP 12V header Secondary processor 12V header Main Power/HDD LED connector Speaker connector E–2 Service and Technical Reference Guide, xw3100...
Page 135 Header for front audio panel Header for front panel USB P25 - P26 Video memory upgrade connector MultiBay header (available on select HP systems only) SCSI LED connector Primary serial ATA (SATA) port Secondary serial ATA (SATA) port Serial debug header...
Page 136 Primary processor socket Secondary processor socket ROM socket XU15 ROM socket XU100 Security chip socket Primary (TH) system clock crystal Secondary (SMT) system clock crystal Primary (YTH) NIC clock crystal Secondary (SMT) NIC clock crystal RTC clock crystal/tie-down E–4 Service and Technical Reference Guide, xw3100...
Page 137 For example, if a 333 MHz DIMM is paired with a 400 MHz processor bus, the system will run at the lower supported memory speed. The system will not start if you install unsupported DIMMs. Service and Technical Reference Guide, xw3100 F–1...
Page 138: Dimm Sockets
DIMM, it is recommended that you install an identical DIMM into the XMM3 socket. If you are populating all four DIMM sockets, use identical DIMMS in each socket. Otherwise, the system will not operate in dual channel mode. F–2 Service and Technical Reference Guide, xw3100...
Page 139: Ultra Ata Jumpers
System board connector = blue face Device 0 connector = black face Device 1 connector = gray face The color code of an industry-standard cable is valid only if the drive’s jumper is in the cable-select position. Service and Technical Reference Guide, xw3100 G–1...
Page 140: Drive Installation Guidelines
In order to determine the best drive attach sequence, ATA/ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller. The most demanding devices are in Class 1 and the least demanding are in Class 4. G–2 Service and Technical Reference Guide, xw3100...
Page 141: General Attach Guidelines
Ultra ATA-100 hard drive = Class 1 DVD-ROM drive = Class 2 Attach Sequence - Two Device Position Device Device Name Device Class Number ATA Controller Number Ultra ATA-100 hard drive Primary DVD-ROM drive Secondary Service and Technical Reference Guide, xw3100 G–3...
Page 142 Device Name Class Number Name Number Ultra ATA-100 hard drive Primary Ultra ATA-100 hard drive Primary CD-ROM drive Secondary PrimaryHDD Primary Controller Device 1 Device 0 Secondary Empty CD-ROM Controller Device 1 Device 0 G–4 Service and Technical Reference Guide, xw3100...
Page 143: Additional Drive Application Notes
(or hard drive, if installed) in bay 1. See Chapter 5 for Drive Positions. SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
Page 144 Ultra ATA Drive Guidelines and Features G–6 Service and Technical Reference Guide, xw3100...
Page 145 SFF illustrated 4–1 drive positions chassis types, illustrated 4–1 SFF 5–15 cleaning computer 4–4 electrostatic discharge. See ESD keyboard 4–5 error messages, POST C–1 monitor 4–5 ESD (electrostatic discharge) mouse 4–5 information 4–2 Service and Technical Reference Guide, xw3100 338611-001 Index–1...
Page 146 IR transceiver. See infrared (IR) transceiver SFF removal and replacement 5–24 power-on password 2–1 Power-On Self-Test (POST) 2–1 jumper settings D–7 primary hard drive SFF removal and relacement 5–21 keyboard Service and Technical Reference Guide, xw3100 338611-001 Index–2...
Page 147 4–6 Smart Cover Lock 5–2 restoring software 2–19 speaker removal and replacement 5–30 riser board system board removal and replacement 5–25 designators E–1 tamper-proof screws 5–2 Small Form Factor. See SFF Service and Technical Reference Guide, xw3100 338611-001 Index–3...
Page 148 USB pin assignments A–3 wrench, tamper resistant 4–6 speaker SFFremoval and replacement 5–30 Wake-on-LAN feature D–18 static electricity 4–2 warnings storage, Computer Setup heading 2–4 battery 4–7 wrench, tamper-resistant 4–6 Service and Technical Reference Guide, xw3100 338611-001 Index–4...

HP xw3100 Service And Technical Reference Manual

1 Installing the Operating System

2 Computer Setup Utilities and Diagnostic Features

3 Desktop Management

4 Identifying the Chassis, Routine Care, and Disassembly Preparation

5 Removal and Replacement Procedures

Quick Links

Reference Guide

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