HP xw3100 Service And Technical Reference Manual page 128

Troubleshooting Without Diagnostics
Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Problem
System will not boot from
CD-ROM or DVD drive.
CD-ROM or DVD devices
are not detected or driver is
not loaded.
Movie will not play in the
DVD drive.
Cannot eject compact disc
(tray-load unit).
CD-ROM, CD-RW,
DVD-ROM, or DVD-R/RW
drive cannot read a disc or
takes too long to start.
D–22
Cause
The CD-ROM or DVD
boot is not enabled
through the Computer
Setup utility.
Non-bootable CD in
drive.
Drive is not connected
properly or not properly
configured.
Movie may be
regionalized for a
different country.
Decoder software is not
installed.
Disc not properly seated
in the drive.
CD has been inserted
upside down.
The DVD-ROM drive
takes longer to start
because it has to
determine the type of
media played, such as
audio or video.
CD or DVD disc is dirty.
Windows does not
detect the CD-ROM or
DVD-ROM drive.
Service and Technical Reference Guide, xw3100
Solution
Run the Computer Setup utility and
enable booting to removable media
and verify boot order settings.
Try a bootable CD in the drive.
1. Reconnect power and data
cables to the drive.
2. Install correct device driver.
See the documentation that came
with the DVD drive.
Install decoder software.
1. Turn off the workstation and
insert a thin metal rod into the
emergency eject hole and push
firmly.
2. Slowly pull the tray out from the
drive until the tray is fully
extended, then remove the disc.
Re-insert the CD with the label
facing up.
Wait at least 30 seconds to let the
DVD-ROM drive determine the type
of media being played. If the disc
still does not start, read the other
solutions listed for this topic.
Clean CD or DVD with a CD
cleaning kit.
1. Use Device Manager to remove
or uninstall the device in
question.
2. Restart the workstation and let
Windows detect the device.