Troubleshooting; Updating Firmware - Extron electronics SW USB Pro Series User Manual

Reset Modes Summary
Mode Activation
Press and hold down the R button
until all front panel LEDs and the
reset LED blink two times (at 3
seconds), then two times again (at
6 seconds) to confirm the reset.
Then, press Reset again
momentarily (less than 1 second).
Press and hold down the R button
until all front panel LEDs and the
reset LED blink two times at 3
seconds, two more times at 6
seconds, then two more times at 9
seconds to confirm the reset. Then,
press R again momentarily (less
than 1 second).

Troubleshooting

If the SW USB Pro detects a non-standard keyboard or mouse, an error condition may occur in which the Exec
Mode LED blinks and the SW USB Pro reboots in a repeating cycle. If this happens, and rebooting does not
resolve the issue, disable host emulation and then wait for the switcher to reboot. You will not be able to use host
emulation with that keyboard or mouse.

Updating Firmware

Extron periodically updates product firmware in conjunction with the release of new software revisions. Before
updating any Extron product to the latest revision level, be sure to read the supplied release notes or contact
Extron Technical Support to determine if your product requires a firmware update.
To find out what version of firmware is currently loaded on the switcher, enter the SIS Q command via the RS-232
interface, Ethernet over USB, or Ethernet via the LAN port (see
also check it using PCS (see the SW USB Pro Help File) or Toolbelt (see the Toolbelt Help File).
New firmware versions for the SW USB Pro can be downloaded from the Extron website (see
Updated Firmware
using PCS (see the SW USB Pro Help File), Toolbelt (see the Toolbelt Help File), or the internal web page (see
Firmware Panel
Result
•
•
•
•
•
•
•
•
on page 34). After installing the new firmware on your computer, Upload it to the switcher
on page 28).
IP and Telnet settings revert to factory
defaults.
Port mapping reverts to factory default.
DHCP turns off.
IP address is set to 192.168.254.254.
The device reverts to the factory defaults
except for firmware.
Mode 4 processes are performed.
All user modifiable configurations reset
to default values including IP and Telnet
settings and real-time adjustments.
All user loaded files are deleted.
Query firmware version
Purpose/Notes
Use mode 4 to reset all IP
settings back to factory
defaults.
The SIS command
equivalent is
E 1ZQQQ } .
Use mode 5 to restart with
the default configuration.
The SIS command
equivalent is
E ZQQQ } .
This reset also removes
the initial serial number
password and sets it to
extron (see
system reset
on page 21). You can
Downloading
SW USB Pro Series • Operation
Absolute
on page 22).
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