Troubleshooting - Extron electronics DXP HD 4K PLUS User Manual

4k hdmi switchers
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To perform a reset of the switcher to the factory firmware version:
1. Use a stylus or small Philips screwdriver to press and hold the Reset button until:
DXP 44, 84, 88, 168, and 1616 PLUS (see figure 83) — The front panel Video and Audio buttons or
LEDs blink twice (for a system reset) or three times (for an absolute reset).
Settings
(Mode 4)
Absolute Reset
(Mode 5)
Figure 83.
DXP 42 PLUS — The Reset/Power LED on the front panel (see
Network Settings
(for a
2. Release the Reset button and then immediately press and release it again. Nothing happens if the second
momentary press does not occur within 1 second.

Troubleshooting

The following are recommendations (listed in the order they should be attempted) for actions to take if you have
problems operating the switcher:
1. Ensure that all devices are plugged in and powered on. The switcher is receiving power if the Reset/Power
LED is lit.
2. Check to see if one or more outputs are muted.
3. Ensure that an active input is selected for output on the switcher.
4. Ensure that the proper signal format is supplied.
5. Check the cabling and make corrections as necessary.
6. Call the
Extron S3 Sales & Technical Support Hotline
Press and hold
the Reset button.
Reset LED blinks twice.
6 seconds
IP
Reset
Front panel I/O buttons or LEDs blink twice.
VIDEO
I/O
AUDIO
DXP 88 Series
Reset LED blinks
Press and hold
three times.
the Reset button.
9 seconds
Front panel I/O buttons blink three times.
VIDEO
I/O
AUDIO
DXP 88 Series
Factory Firmware Resets on DXP 44, 84, 88, 168, and 1616 HD 4K PLUS
Reset) or three times (for a
Release, then immediately
press and release again.
I/O
VIDEO
AUDIO
DXP 1616 Series
Release, then immediately
press and release again.
I/O
AUDIO
VIDEO
DXP 1616 Series
Full Factory
if necessary.
figure
14,
on page 19) blinks twice
J
Reset).
DXP HD 4K PLUS Series • Operation
52

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