Endress+Hauser Proline Prosonic Flow W 400 Operating Instructions Manual page 129

Proline Prosonic Flow W 400 HART
Error
Connection via HART protocol is not possible.
Connection via HART protocol is not possible.
Connection to the web server is not possible.
Connection to the web server is not possible.
It is not possible to establish a connection to the
web server.
It is not possible to connect to the web server,
FieldCare or DeviceCare.
No network connection or unstable network
connection.
Web browser is frozen and no further operation
possible.
The web browser contents are difficult to read or
incomplete.
No contents displayed in the web browser or
contents incomplete.
Operation with FieldCare or DeviceCare not
possible via CDI-RJ45 service interface (port
8000).
Flashing of firmware with FieldCare or
DeviceCare not possible via CDI-RJ45 service
interface (port 8000 or TFTP ports).
Endress+Hauser
Possible causes
Missing or incorrectly installed communication
resistor.
Commubox
• Connected incorrectly.
• Configured incorrectly.
• Driver is not installed correctly.
• The USB port on the PC is incorrectly
configured.
Web server is disabled.
The Ethernet interface is incorrectly configured
on the PC.
The IP address is incorrectly configured on the
PC.
WLAN access data are incorrect.
WLAN communication is disabled.
WLAN network is not available.
WLAN network is weak.
Parallel WLAN and Ethernet communication.
Data transfer is active.
Connection lost
The web browser version used is not the best
option.
Unsuitable view settings.
• JavaScript is not enabled.
• JavaScript cannot be enabled.
Firewall of the PC or network prevents
communication.
Firewall of the PC or network prevents
communication.
Diagnosis and troubleshooting
Remedial action
Install the communication resistor (250 Ω)
correctly. Observe the maximum load →  155.
Observe the Commubox FXA195 HART
documentation:

Technical Information TI00404F
Use the "FieldCare" or "DeviceCare" operating tool
to check if the web server of the device is
enabled and enable if necessary →  73.
‣
Check the properties of the Internet protocol
(TCP/IP) →  69.
‣
Check the network settings with the IT
manager.
Check the IP address: 192.168.1.212 →  69
• Check WLAN network status.
• Log on to the device again using WLAN
access data.
• Check that WLAN is enabled for the device
and operating device →  69.
–
• Check whether WLAN reception is available:
LED on the display module lights up in blue.
• Check if the WLAN connection is enabled:
LED on display module flashes blue.
• Switch on instrument function.
Operating device outside of receiving range:
Check the network status on the operating
device.
• Check network settings.
• Temporarily enable only the WLAN as an
interface.
Wait until data transfer or current action is
finished.
‣
Check cable connection and power supply.
‣
Refresh web browser and restart if
necessary.
‣
Use correct web browser version →  68.
‣
Empty the web browser cache.
‣
Restart the web browser.
Change the font size/display ratio of the Web
browser.
‣
Enable JavaScript.
‣
Enter http://192.168.1.212/servlet/
basic.html as the as IP address.
Depending on the settings of the firewall used
on the PC or in the network, the firewall must be
disabled or adjusted for FieldCare/DeviceCare
access.
Depending on the settings of the firewall used
on the PC or in the network, the firewall must be
disabled or adjusted for FieldCare/DeviceCare
access.
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