Troubleshooting - PROLiNK Master II Series User Manual

4. TROUBLESHOOTING

If the UPS system is not operating correctly, troubleshoot the problem by using the table below.
Symptom
There is no indication and alarm on
the front display panel despite
normal electricity.
Warning code 0B .
Warning code 01 .
Warning code 09.
The error code is displayed as 43.
Error codes are displayed as 14, 15,
16, 17, 18 or 19,
Another error code s is displayed on
the LCD screen and the alarm
beeps continuously.
Battery backup time is shorter than
face value .
Warning code 0A.
Warning code 02.
Possible causes
AC input power is not well
connected.
The EPO function is enabled. At
this time, the EPO switch is in
the "OFF" or jumper state opens.
The external or internal battery is
connected incorrectly.
UPS overloaded.
UPS overloaded.
connected to the UPS are fed
directly by the power grid via
Bypass.
After repeated overloads, the
UPS locks in Bypass
Connected devices
directly by electricity.
The UPS was overloaded for too
long and became damaged.
Then the UPS
automatically.
The UPS turns off automatically
due to a short circuit in the UPS
output.
An internal UPS error occurred.
The battery is not fully charged.
Battery defects
The fan is locked
malfunctioning. Or
temperature is too high .
The neutral input
disconnected.
39
Repair
Check that the input cable is
firmly connected to the power
source.
Set the circuit in the closed
position to disable the EPO
function.
Check that all batteries are
well connected.
Remove excess load from UPS
output.
Devices
Remove excess load from UPS
output.
Remove excess load from UPS
mode.
output first. Then turn off the
are fed
UPS and turn it back on.
Remove excess load from UPS
turns off output and turn it back on.
Check the output cable and
whether the connected device
is in a short circuit state.
Contact your dealer
Charge the battery for at least
7 hours,
capacity.
persists, contact your dealer.
Contact your dealer to replace
the battery.
or
Check the fan and notify the
the UPS
dealer .
Check and correct the input
neutral connection. If the
connection is fine and the
warning still appears, please
cable is
enter the LCD settings menu è
of ADVANCE è User è
Electronic. Then, select "CHE"
on the Neutral Line Check item
and restart the UPS.
then check its
If the problem