Troubleshooting - Seneca MyALARM2 Series User Manual

33. TROUBLESHOOTING

Sending an SMS command:
email test
no email reaches the administrator's email address
Sending an SMS command:
ftp test
no ftp file reaches the set ftp server
The GSM/LTE signal is always 0/7 and the GSM/NET
led continues to flash fast
The GSM/LTE signal is too low
Residual credit is not sent for the SIM
USER MANUAL - MyALARM2 SERIES
PROBLEM SOLUTION
-Make sure the set APN corresponds to the mobile
service provider's and whether access requires
authorisation. Refer to
http://wiki.apnchanger.org/Main_Page
-Make sure the GSM/LTE signal is over or equal to
2/7
-The email ended up in SPAM
-The SMTP server supports SSL protection and the
gateway was not correctly set
-A competitor's SMTP server was set instead of the
one for the SIM used.
-The FTP server folder does not exist. Create the
folder on the ftp server first.
-Make sure the ftp server IP address/name are
correct
-Make sure the ftp server login user name/password
are correct
-The inserted SIM is not recognised. Clean or replace
the SIM
-The SIM PIN is enabled. Insert the SIM in a mobile
phone and disable the PIN or enable it and insert the
PIN code in the setup software
-Wait at least 10 minutes from startup before
reading the GSM/LTE value
-Try using another mobile service provider's SIM
-Move the MyALARM2 installation
-Use an optional external antenna: for further
information, contact Seneca or visit the MyALARM2
section at www.seneca.it.
-Check the method used to receive residual credit
from the mobile service provider (ring or SMS, SMS
request text).
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