Getting Help - evertz HD9626DSK Instruction Manual

HD9626DSK Instruction Manual
1.4.

GETTING HELP

The documentation included with your Downstream Keyer includes installation instructions, operating
information for each hardware and software feature, and troubleshooting information. Additional
documentation, white papers, FAQs are provided on the Evertz web site as they become available.
If you require Technical support from the factory you can contact our technical support department by
one of the following methods.
Email
Phone
Fax
Please include a detailed description of the problem you are having, the model number of your unit,
serial number and Build Number. The Build Number can be obtained from the "On Screen Menu"
system. Press "Setup" then select "General" then select "Update Code".
You can also consult the FTP site (http://www.evertz.com/ftp.html) on our web page for the latest
patches, upgrades and lists of Frequently Asked Questions.
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mailto:service@evertz.com
+1 (905) 335-7570
+1 (905) 335-7571
Revision 1.4
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