Basic Troubleshooting; Error Messages; Table 10-1: Displayed Error Messages, Reasons, And Resolutions - L3Harris XL Extreme Series Operator's Manual

10. BASIC TROUBLESHOOTING

For radios with XLP R3A and later, if
needs to be returned for updating.
If the XL Extreme Speaker Microphone fails for any reason, audio is routed through the radio.

10.1 ERROR MESSAGES

This section provides a list of error messages, as well as possible causes and solutions.

Table 10-1: Displayed Error Messages, Reasons, and Resolutions

SCREEN/
MENU ERROR MESSAGE
Top-Level INVALID KEYSTORE
Screen ZEROIZE NEEDED
Bluetooth
PAIRING FAILED
Pairing
Screen
Channel Edit
Screen
Channel Edit
INVALID RX FREQUENCY
Screen
Channel Edit
INVALID TX FREQUENCY
Screen
Install
INSTALL FAILED
Operations
Install
INSTALL FAILED
Operations
Install
INSTALL FAILED
Operations
Mission Plan
In Progress
Screen
ZEROIZE FAILED
Security Menu
Security Menu NO KEYS TO ZEROIZE
INCORRECT PASSWORD
Utilities
Menu
Channel Info INCORRECT PASSWORD
Screen
DISPLAYED
Corrupt key database or
incorrect database
configuration.
Bluetooth pairing failed.
Unable to modify P25
EDIT FAILED
Channel.
Entered Rx frequency is
invalid.
Entered Tx frequency is
invalid.
Error during install process.
Extraction of compressed file
failed.
Removal of existing SW
failed.
Mission plan activation failed. Use RPM2 to ensure plan validity. Contact
Radio could not zeroize.
Key database empty.
Maintenance password
invalid.
Channel edit password
invalid.
is displayed, the radio has lost its factory information and
REASON
Zeroize database.
Ensure device is discoverable and attempt
to re-pair the device.
Power
L3Harris if problem persists.
Ensure frequency follows band spacing
rules.
Ensure frequency follows band spacing
rules.
Transfer file again and reattempt install.
Contact L3Harris if problem persists.
Transfer file again and reattempt install.
Contact L3Harris if problem persists.
Attempt install again and contact L3Harris
if problem persists.
L3Harris if failures persist.
Radio problem—power cycle and contact
L3Harris if problem persists.
Nothing to zeroize.
Enter valid maintenance password.
Enter valid channel edit password.
14221-1800-2050, Rev. G
RESOLUTION
cycle and try again--contact
115