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Chapter 10 Advanced Features
If the TeraStation Cannot Be Accessed
If the TeraStation cannot communicate with the authentication server or vice versa, such as in a case of network
failure, the TeraStation will not be accessible. If the TeraStation is not accessible, manually authenticate the
TeraStation by following the procedure below.
Note: The procedure defines an "authentication server administrator" as someone who manages the authentication
server using Boot Authentication Tool, and a "user" as one attempting to access the TeraStation from a remote
location.
1
When the user tries to access the TeraStation's Settings and the TeraStation is not available, the screen below
will be displayed. Have the user forward the decryption key to the authentication server administrator.
2
Open Boot Authentication Tool on the authentication server.
3
From Boot Authentication Tool, right-click the target TeraStation from the list and click Decrypt Passcode.
4
Enter the decryption key received from the user and click Decrypt.
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