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Symptom
Message "No signal". The receiver can't receive the
No access to
scrambled services
The remote control
does not work
The USB storage
device is not working
properly.
The receiver
switches to Standby
automatically.
26
Cause
signal.
Incorrect values of some tuner
parameters.
Expired subscription.
Smartcard awaiting new
authorisation.
No subscription for the
selected channel.
The card is wrongly inserted
Another smartcard is used.
The batteries of the remote
control are not inserted,
wrongly inserted or exhausted.
Fluorescent lamps are
disturbing the remote IR signal.
The distance or angle between
the remote control and the
receiver is too far or too wide.
Formatted incorrectly.
An HDD with too much folders
or partitions is connected.
USB 1.1 device connected.
The Auto Standby function
is activated and reached the
adjusted time (default 3h).
Remedy
The weather is very bad and the satellite
signals are temporary blocked.
The satellite dish is misaligned or distorted.
Check the antenna cable, replace the cable, or
connect the cable tightly to the receiver.
Check in the menu if you have both good
signal and quality levels.
Trees grow between the dish and satellite
position (the sky must be 100% clear)
Set the values of the tuner parameters
correctly in the menu Installation -- Antenna
Setup/Channel Search. Helpful websites are:
http://de.kingofsat.net/
http://www.lyngsat.com/
Check your current subscription status in
Conditional Access -- Irdeto CA System --Service
Status together with your service provider.
If the receiver was powered off/disconnected
from the signal for a longer time it can take
~1-2h until a valid card is activated again.
Switch to another channel.
Insert the smartcard with the golden chip
down and forwards into the reader slot.
Insert the correct smartcard type or check
with the operator if the smartcard married
function is switch on.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
Switch OFF the suspected lamp.
Try a smaller distance or angle between the
remote control and the receiver.
Format the USB device by the receiver in the
menu Storage ~Storage Device setup.
HDDs from above 500 Gb or HDDs with more
partitions might need longer time to be
detected.
The receiver might not work properly with
such an USB device or can't guarantee
functionality with all available USB devices.
In the menu System you can adjust the Auto
Standby time or disable it.
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