Canon Colorado M Series Operation Manual

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Colorado M-series

Extended operation guide

Table of Contents

Troubleshooting

Summary of Contents for Canon Colorado M Series

Page 2 THE USE OF THE CONTENTS OF THIS PUBLICATION. Trademarks Canon is a registered trademark of Canon Inc. Colorado is a trademark or registered trademark of Canon Production Printing Netherlands B.V. Windows are trademarks or registered trademarks of Microsoft Corp. incorporated in the United States and/or other countries.
Page 3 Security is about safeguarding communication and data and keeping our online society and economy secure. It is critical for our customer’s business and we take it seriously at Canon Production Printing. Security is incorporated in the early stages of our product development process.
Page 4 1. Name and version of the Canon Production Printing software you licensed. 2. Name and version of open source software modules contained in the above identified Canon Production Printing software of which you legitimately would like to obtain the source code.
Page 5: Table Of Contents
Contents Contents Chapter 1 Introduction.........................9 About this guide ............................10 About the users.............................. 11 About the Colorado M-series........................12 Safe use................................13 Notes for the reader............................14 Available documentation..........................16 Optional features............................18 Chapter 2 Safety information......................21 Safety and Environment Information......................22 Safety System..............................31 Chapter 3 Explore the system......................
Page 6 Contents Load flexible media for outside printing....................111 Load flexible media for inside printing....................115 Calibrate the media..........................120 Add a leading or trailing strip....................... 121 Load a take-up roll core onto the roll winder..................122 Print with or without winding........................125 Winding options.............................125 Print and wind without a tension bar....................
Page 7 Contents List of Colorado M-series maintenance materials..................247 Chapter 7 Improve quality....................... 249 General workflow for improving quality....................250 Print a printhead quality check chart......................252 Print a demo print............................253 Analyze the printhead quality check chart....................254 Calibrate the printhead..........................255 Calibrate the printhead carriage........................257 Chapter 8 Configure the network and security settings..............
Page 8 Contents Cancel the replacement of a maintenance tray................... 332 Solve specific quality problems........................333 Zebra banding............................333 Gradient banding........................... 334 Lines at swath boundary ........................335 Lines within swaths..........................338 Wrinkles..............................340 Vertical banding............................. 341 Micro-uniformity/graininess........................343 Media touches............................345 Misalignment between gloss and matte in FLXfinish+ mode............347 Solve specific media transport problems....................348 Bulging media............................
Page 9: Chapter 1 Introduction
Chapter 1 Introduction...
Page 10: About This Guide
About this guide About this guide This guide is written for worldwide markets. It may contain information related to accessories or licensed functionalities not supported by your local Canon organization or dealer. Language Original instructions are in English. Introduction The guide addresses the Colorado M-series and is written for the printer operator.
Page 11: About The Users
About the users About the users Introduction There are various types of users who can use the Colorado M-series each with its own role in the complete workflow. The various roles can be filled in by the same person or by multiple people. This manual is mainly written for the Printer operator.
Page 12: About The Colorado M-Series
About the Colorado M-series About the Colorado M-series Introduction The Colorado M-series is a 1.6 m (64 inch) roll to roll printer, based on the patented UVgel technology. The Colorado M-series has a modular design, so there are numerous configurations possible.
Page 13: Safe Use
Safe use Safe use Introduction When you operate the Colorado M-series you have to take note of the safety precautions and follow the guidelines. Safety documents Before you operate the printer read the following documents and follow the instructions: • The safety chapter in this operation guide •...
Page 14: Notes For The Reader
Names of options to be used in a fixed order Safety symbols Before you use this product, make sure you read and understand the safety information that https://downloads.cpp.canon belongs to the product. Find the safety information on . Also be sure to follow all warnings and instructions marked on the product.
Page 15 Notes for the reader Symbol Type of symbol Indicates CAUTION Laser beam Indicates a caution concerning operations that may lead to in- jury to persons if not performed correctly. To use the ma- chine safely, always pay attention to these cautions. IMPORTANT Indicates an operational requirement or restriction.
Page 16: Available Documentation
This manual is part of a complete documentation set. The following table shows a complete overview of the available documentation. Available documentation NOTE https://downloads.cpp.canon For up-to-date documentation: visit the downloads website , select your printer and language, and find all the support information.
Page 17 Available documentation Instruction videos Chapter 1 - Introduction...
Page 18: Optional Features
Optional features Optional features Introduction Software licenses provide extra options for the Colorado M-series. Depending on the printer type, licenses are standard or optional. Available options (licenses) 1. FLXfinish With this license, the operator is allowed to use the matte print modes and the mixed matte/ gloss print mode;...
Page 19 Optional features Option Print inside and double sided Second roll in the drawer White ink Temporary speed license M5 Colorado M-series speed license M5 Jumbo roll interface Colorado M-series magnetic media X: standard O: optional -: not applicable Chapter 1 - Introduction...
Page 20 Optional features Chapter 1 - Introduction...
Page 21: Chapter 2 Safety Information
Chapter 2 Safety information...
Page 22: Safety And Environment Information
The websites of the regional Canon sales offices are listed on the cover of the User Documentation. There you can find the addresses of the local Canon sales offices.
Page 23 If applicable, the relevant CE Declaration of Conformity is part of the User Documentation. You https://downloads.cpp.canon/ may also download it from the support site of your product at Canon Production Printing shall not be liable for damages from: • Failure to comply with the User Documentation; • Work performed incorrectly on the machine;...
Page 24 Safety and Environment Information The following labels are used to identify and categorize the hazard level: Label Type Description Warning General warning sign. Warning Electricity: Hazardous electrical voltage inside. Do not remove cover. Caution Hot surface: Take care to avoid direct contact with hot surfa- ces.
Page 25 Safety and Environment Information cause pain and to take precautions to avoid unintentional contact with or exposure to those energy sources. Power source WARNING • Put the power plug directly into a power outlet that has the same configuration as the plug. The use of an adapter can result in an inadequate power supply.
Page 26 Safety and Environment Information Installation WARNING • The machine may be transported, assembled, installed, moved and repaired only by an authorized service representative. • The installation of accessories and options not permitted for the machines may constitute a violation of the Safety Regulations and Directives, and can also damage the machine. •...
Page 27 Poisonous gases can be produced in any fire. They can also result from a fire in this machine. Keep into account: Canon Production Printing systems are designed in such a way that fire is encapsulated within the enclosure, thus preventing the further spread of fire to the customer’s premises.
Page 28 Safety and Environment Information Consumables, supplies and maintenance materials WARNING • Do not throw ink or ink containing parts or contaminated parts into an open flame. • Do not leave ink or ink containing parts or contaminated parts within reach of children. •...
Page 29 • Avoid skin contact with ink and uncured printed media. • Curing of media of the Canon Production Printing supported media-list is tested and considered sufficient under standard conditions. • After a printer error, wear gloves to handle the unfinished print.
Page 30 Disposal of parts WARNING • All parts are produced according to the sustainability policy of Canon Production Printing. You can discard all used parts into a common dustbin, or follow your local or national sustainability and waste disposal procedures.
Page 31: Safety System
Safety System Safety System Safety System CAUTION • Winder Do not position the tension bar when there is no media present. Keep your fingers away because the tension bar can fall down. The winder has an emergency stopping device; It is located on the winder. Activating this emergency stopping device stops all winder motion.
Page 32 Safety System Chapter 2 - Safety information...
Page 33: Chapter 3 Explore The System
Chapter 3 Explore the system...
Page 34: The Components Of The Printer - Media Output Side
The components of the printer - media output side The components of the printer - media output side Introduction From the media output side you can access the operator panel, access the roll winder, collect your print, or replace the knife. Number Component Knife compartment...
Page 35: The Components Of The Roll Winder
The components of the roll winder The components of the roll winder Introduction The roll winder is located on the media output side and can be used to wind the printed media. Number Component Power switch winder Guide plate Take-up media shaft* Tension bar *For inside winding, you need the take-up media shaft with a gear that is marked with the number 2.
Page 36: The Components Of The Printer Sides
The components of the printer sides The components of the printer sides Introduction On both printer sides you can perform maintenance actions. Filter configuration Exhaust configuration Number Component Filter fan (filter configuration) Chiller Exhaust (exhaust configuration) Ink bottle Chapter 3 - Explore the system...
Page 37: The Components Of The Printer - Media Input Side
The components of the printer - media input side The components of the printer - media input side Introduction From the media input side you can load media, open the top cover, get access to the maintenance tray and printhead maintenance. Number Component Manual maintenance door...
Page 38: The Components Of The Media Drawer
The components of the media drawer The components of the media drawer Introduction You can open the media drawer on the media input side to load your media rolls. Number Component Roll loading station Media roll (position 1) Media roll (position 2) Number Component Locking mechanism...
Page 39: The Components Of The Printer - Top Cover Open
The components of the printer - top cover open The components of the printer - top cover open Introduction When you open the top cover you can access the carriages, the platen area and perform several maintenance actions. Number Component Filter (filter configuration) Knife X-tran rollers...
Page 40 The components of the printer - top cover open Chapter 3 - Explore the system...
Page 41: Chapter 4 Handle The Media
Chapter 4 Handle the media...
Page 42: Media Specifications
Media specifications Media specifications MEDIA Item Specification Roll width From 279 mm (11 inch) to 1625 mm (64 inch) Print margin 5.3 mm (0.21 inch) Roll weight Up to 50 kg (110 lb.) Roll diameter Up to 220 mm (8.7 inch) Media thickness Up to 0.8 mm (0.03 inch) Media input...
Page 43: General Workflow For Using Media
General workflow for using media General workflow for using media Introduction Use the following workflow to handle the media correctly. Step Action Configure media in the RIP on page 44. Download and install a media profile, and manage the profiles in the RIP. Prepare media for printing on page 89.
Page 44: Configure Media In The Rip
Configure media in the RIP Configure media in the RIP Manage media profiles in ONYX Introduction IMPORTANT Changing the media settings can cause damage to your printer which may void your machine warranty service. It is recommended to have a media profile for each media type. You can use ONYX as the RIP software to manage media profiles.
Page 45: Install A Downloaded Media Profile In Onyx
Install a downloaded media profile in ONYX Install a downloaded media profile in ONYX Before you begin First make sure you download a Colorado M-series media profile, saved in a media library file (*.OML or *.prninst including the driver) for ONYX. You can download a media profile via ONYX Media Manager or via your local sales and support channel.
Page 46 Install a downloaded media profile in ONYX 4. Click on [Import], browse to find your media library files, and click on [Open]. 5. Click on [Ok]. A new window opens listing the media profiles in the selected file. 6. Select the media profiles you want to import and click on [Import]. The window closes.
Page 47: Create A New Media Profile In Onyx
Create a new media profile in ONYX Create a new media profile in ONYX Introduction When you are working with a new media that does not have a profile, you can create a new profile in ONYX. NOTE Profiling is an expert task which requires additional information and tools not covered by this manual.
Page 48: Copy An Existing Media Profile And Edit It In Onyx
Copy an existing media profile and edit it in ONYX Copy an existing media profile and edit it in ONYX Introduction You can also use an existing media profile as a basis and edit the settings in ONYX. IMPORTANT Copy a media profile with the correct media category. Do not change the media category, this can cause damage to the printheads.
Page 49 Copy an existing media profile and edit it in ONYX 3. Click on the Colorado M-series printer icon and click on [Media library] above. 4. Select the media profile from the list and click on [Make Copy]. A new window opens. Chapter 4 - Handle the media...
Page 50 Copy an existing media profile and edit it in ONYX 5. Fill in the new media profile name and click on [Ok]. 6. Select the new media profile from the list and click on [Edit]. A new window opens. 7. Click on the 'Next' icon. For more information on the general steps use the ONYX documentation. 8.
Page 51 Copy an existing media profile and edit it in ONYX 9. Click on [Media options]. A new window opens. 10. Check the media settings. For more information, see Change the media settings on page IMPORTANT Do not change the media category, this can cause damage to the printheads. Check the media thickness as your new media might have a different thickness than the media of the copied media profile.
Page 52 Copy an existing media profile and edit it in ONYX 11. Give the media a new [Media Type Name] and click on [Ok]. The window closes. NOTE Check that the media type name is changed. Default it should be the same as the media profile name.
Page 53: Sync And Delete Media Types In Onyx
Sync and delete media types in ONYX Sync and delete media types in ONYX Introduction After you downloaded or created the media profiles in ONYX, you can sync them with the printer so they become visible as media types on the operator panel. Sometimes you also want to delete media types from this list.
Page 54 Sync and delete media types in ONYX 3. Click on [Ok] to delete the selected media from the printer. The selected media are deleted from the list on the operator panel under, [Media]→[Media type]. Chapter 4 - Handle the media...
Page 55: Manage Media Profiles In Caldera
Manage media profiles in Caldera Manage media profiles in Caldera Introduction IMPORTANT Changing the media settings can cause damage to your printer which may void your machine warranty service. It is recommended to have a media profile for each media type. You can use Caldera as the RIP software to manage media profiles.
Page 56: Install A Downloaded Media Profile In Caldera
Install a downloaded media profile in Caldera Install a downloaded media profile in Caldera Before you begin First make sure you download a Colorado M-series media profile via your local sales and support channel, saved in a calpatch file for Caldera (*.calpatch). Media profiles are also available on graphiPLAZA.
Page 57 Install a downloaded media profile in Caldera 5. Click on [Import...]. A window opens. 6. Click on [Install patch]. The file selection window opens. 7. Browse to your calpatch file (*.calpatch) and click on [Load]. A window with profiles opens. Chapter 4 - Handle the media...
Page 58 Install a downloaded media profile in Caldera 8. Select the profiles you want to install and click on [Install selection]. 9. A message appears with the number of installed profiles, click on [Ok]. Chapter 4 - Handle the media...
Page 59: Create A New Media Profile In Caldera
Create a new media profile in Caldera Create a new media profile in Caldera Introduction When you are working with a new media that does not have a profile, you can create a new profile in Caldera. NOTE Profiling is an expert task which requires additional information and tools not covered by this manual.
Page 60: Copy An Existing Media Profile In Caldera And Edit It
Copy an existing media profile in Caldera and edit it Copy an existing media profile in Caldera and edit it Introduction You can also use an existing media profile as a basis and edit the settings in Caldera. NOTE This manual provides you with basic information in order to create and change media profiles. Profiling is an expert task which requires additional information and tools not covered by this manual.
Page 61 Copy an existing media profile in Caldera and edit it 4. Select your printer and click on [Next]. 5. Select the media profile you want to copy and edit. NOTE Make sure you choose a media profile with the preferred media category, as you cannot change the media category of a media profile in Caldera.
Page 62 Copy an existing media profile in Caldera and edit it Change the media settings on page • Under [Vacuum Power]: 10. Click on [Ok]. The window closes. 11. Click on [Next]. 12. Click on [New..] to create a new media project (print mode with media settings), or select a media project from the list and click on [Edit..] to edit.
Page 63 Copy an existing media profile in Caldera and edit it 13. You can change the rest of the media settings: Select a print mode on page • Under [Resolution]: Change the media settings on page • Under [Parameters]: 14. Click on [Ok] and if needed follow the rest of the steps. Chapter 4 - Handle the media...
Page 64: Sync And Delete Media Types In Caldera
Sync and delete media types in Caldera Sync and delete media types in Caldera Introduction Caldera synchronizes all changes automatically, but you can also manually sync the media profiles with the printer so they become visible as media types on the operator panel instantly. Sometimes you also want to delete media types from this list.
Page 65 Sync and delete media types in Caldera 1. From the list of media, select one or more media types you want to delete. 2. Click on [Delete] and confirm per media type. The media types are immediately removed from the printer. They are removed from the list on the operator panel under, [Media]→[Media type].
Page 66 Sync and delete media types in Caldera 1. Click on [Printer Medias]. A new window opens with all the media types known in the printer. 2. Click on [Delete all Printer Medias] to delete all the media types on the printer. NOTE All media types on the printer are deleted, this also includes media types added via other RIPs.
Page 67: Flxfinish⁺ In The Rip
In order to use FLXfinish applications, a CMYKSS profile with a FLXfinish print mode is needed. These media profiles can be downloaded from graphiPLAZA Mediaguide.cpp.canon . A media profile with FLXfinish print mode can also be created from scratch, using the profiling graphiPLAZA documentation from the Colorado M-series.
Page 68 FLXfinish⁺ in the RIP 3. To check that the gloss part will be printed: hover the mouse over an area in the image that should be printed in gloss. Check at the bottom of the Job Editor whether there is a CMYK value and Spot2 value.
Page 69 FLXfinish⁺ in the RIP 5. Check if Spot Color [Gloss] is present under [Spot Colors]. 6. Double-click on the file itself in the files window. This will allow the file to be opened and checked on the CMYK and Spot color percentages. 7.
Page 70 FLXfinish⁺ in the RIP Chapter 4 - Handle the media...
Page 71: White Ink In The Rip
These media profiles can be downloaded from Mediaguide.cpp.canon A media profile with white print modes can also be duplicated from a generic media, or created from scratch using the profiling documentation from the Colorado M-series. This documentation graphiPLAZA https://downloads.cpp.canon...
Page 72 White ink in the RIP PDF file settings for Onyx In order to verify if the PDF file is prepared correctly, you need to check the output and format settings. 1. Open the PDF file in Job Editor. 2. Select the correct media profile and print mode. When the file has been made up for White ink: •...
Page 73 White ink in the RIP value and Spot1 value. If that is the case, the PDF file is made up correctly and will be printed in white when using the white print modes. Chapter 4 - Handle the media...
Page 74: Choose A Media Category
Choose a media category Choose a media category Introduction You can choose a media category when you copy or change a media profile in the RIP. When to do Only when you create a new media profile or edit an existing media profile you can change the media category.
Page 75 Choose a media category Media category Characteristics Self-adhesive • Usually a smooth surface • Have a liner • Self-adhesive NOTE The following exceptions are classified under this media category: wallcovering (embossed self-adhesive vinyl), wallcovering (self-adhesive textile), wallcovering (poly- meric and cast self-adhesive vinyl), perforated media (with liner), transparent media (with opaque liner).
Page 76: Change The Media Settings
Change the media settings Change the media settings Introduction You can change the media settings of a media profile in the RIP. When to do Only when you create a new media profile or edit an existing media profile you can tune the media settings.
Page 77 Change the media settings Media settings [Media setting ] Description [Automatic ad- Prints yellow, black or white markers on the media that the printer uses as vance correction] guidance to optimize the media step accuracy. • Select [Normal] to print the yellow markers. •...
Page 78 Change the media settings [Media setting ] Description [Vacuum power] Controls the suction of the media on the platen. Per media category default values are used for each of the five zones available. Only change the vac- uum power when you encounter problems: •...
Page 79 Change the media settings [Media setting ] Description [Auto media ad- Prevents pinch roller marks that can occur on sensitive media while it sits vance] idle in the loaded position or while it lies on the printer platen for more than two minutes.
Page 80 Change the media settings [Media setting ] Description [Media thick- Fill in the thickness of the media before the media is loaded for the first time ness ] This value represents the total thickness of the media, e.g. for self-adhesive vinyl, PVC including the liner.
Page 81 Change the media settings [Media setting ] Description [ Advanced me- With this setting you can enable or disable an additional calibration. SAV dia step calibra- media is more sensitive to a certain OD banding. With this calibration the tion] paperstep is optimized for this OD banding.
Page 82 Change the media settings Print mode set‐ Description ting [Throughcure/ Controls the curing intensity of the LED for the subsequent part of the curing Postcure power] zone. Default value is 0. Increase to get rid of smudges (due to rubbing) or not fully cured ink.
Page 83 Change the media settings Print mode set‐ Description ting [Advance correc- Controls the average step size for the selected media and print mode. Only tion (Caldera) / change this setting when media calibration, [Automatic advance correction], Step correction and decreasing the vacuum settings do not help enough in improving the (ONYX)] print quality.
Page 84: Select A Print Mode
Select a print mode Select a print mode Introduction You can select a print mode that best suits your application. Choose a gloss, matte or mixed matte/gloss finish and select your print mode in the RIP software. The location of the print modes differs, depending on the RIP you are using. For more Manage media profiles in ONYX on page Manage media profiles in Caldera information, see...
Page 85 Select a print mode Print mode Layer structure Passes [Spot White Express] 1: CMYKW 27 (291) 36 (388) [Spot White Speed] 1: CMYKW 22 (237) 30 (323) [Spot White Production] 1: CMYKW 18 (194) 24 (258) [Spot White High Quality] 1: CMYKW 13 (140) 18 (194) [Spot White Specialty]...
Page 86 Select a print mode Number Component Printhead carriage Media Gloss part Unused Matte part White ink For Colorado M-series M3W and M5W configurations, there are print modes that allow you to print with white ink. To use white ink, you need a license and a printhead suitable for white ink. When using white print modes, the printhead is divided into zones that are dedicated to white or CMYK printing.
Page 87 Select a print mode Media in combination with gloss and matte print modes Gloss Matte* Mixed* Printmode Speed M3 (m²/h) Speed M5 (m²/h) Speed M3 (ft²/h) 1195 Speed M5 (ft²/h) 1709 1229 Media Application MC Paper Coated Paper POP (wallpaper) Uncoated Paper Wrappings (wallpaper) Vinyl...
Page 88 Select a print mode Media in combination with white print modes Layers Printmode Speed M3 (m²/h) Speed M5 (m²/h) Speed M3 (ft²/h) Speed M5 (ft²/h) Media Application Transparent films & Window Graphics Self Adhesives Spot White Underflood & Overflood Double sided Same image Different image Translucent film &...
Page 89: Prepare Media For Printing
Prepare media for printing Prepare media for printing Load a media roll (position 1) Introduction This topic describes how to load a media roll in position 1. NOTE You can use an optional grip lock to insert the feed media shaft into the core of the new media roll.
Page 90 Load a media roll (position 1) 2. Place the new media roll, with the media flap on the bottom and towards you, on the roll loading station. 3. Pull the lever and open the clamp. 4. Take the feed media shaft out of the drawer. 5.
Page 91 Load a media roll (position 1) 3. Slide (3) the media shaft into the side of the core of the new media roll. 4. Remove the grip lock. Without the optional grip lock: 1. Pull (1) the handle of the locking mechanism towards you. 2.
Page 92 Load a media roll (position 1) 6. Accurately align the roll on the media shaft. Place it on the corresponding media size with the help of the ruler. Check on the left and right side of the roll if both are aligned on the same size. 7.
Page 93 Load a media roll (position 1) 9. Close the clamp firmly. IMPORTANT Make sure you close the clamp completely until you hear a click, otherwise the roll can come loose and can damage the machine. Chapter 4 - Handle the media...
Page 94 Load a media roll (position 1) 10. Use both hands to turn the media roll backwards (1) until the media flap has passed the metal paper guide. 11. Use both hands to move the media forward and slide it under the metal paper guide (2) until the media is transported automatically.
Page 95 Load a media roll (position 1) 1. Push the handles on the left and right side of the loading station to open the media feed. 2. Use both hands to move the media forward and slide the media under the metal paper guide until you see it coming out on top.
Page 96 Load a media roll (position 1) 13. On the operator panel, select the correct media type and fill in the media width. 14. When the media you use has an upward curl select [ Upward curled media]. This setting persists as long as the media is assigned. When enabled, the system feeds the media to the output position.
Page 97: Load A Media Roll (Position 2)
Load a media roll (position 2) Load a media roll (position 2) Introduction An optional second media roll can be loaded to your printer for optimal productivity. NOTE You can use optional grip lock to insert the feed media shaft into the core of the new media roll. You can load a media roll without the optional grip lock.
Page 98 Load a media roll (position 2) 3. Pull the lever and open the clamp. 4. Take the feed media shaft out of the drawer. 5. Insert the feed media shaft into the core of the new media roll. You can use the optional grip lock for this step.
Page 99 Load a media roll (position 2) 4. Remove the grip lock. Place it on the cover beside the media drawer. Without the optional grip lock: 1. Pull (1) the handle of the locking mechanism towards you. 2. Slide (2) the media shaft into the side of the core of the new media roll. Chapter 4 - Handle the media...
Page 100 Load a media roll (position 2) 6. Accurately align the roll on the media shaft. Place it on the corresponding media size with the help of the ruler. Check on the left and right side of the roll if both are aligned on the same size. 7.
Page 101 Load a media roll (position 2) 10. Use both hands to turn the media roll backwards (1) until the media flap has passed the metal paper guide. 11. Use both hands to move the media forward and slide it under the metal paper guide (2) until the media is transported automatically.
Page 102 Load a media roll (position 2) 12. Close the media drawer carefully. The operator panel displays the message that new media is detected. IMPORTANT Do not open the media drawer when the indicator light is off, you can damage the machine.
Page 103 Load a media roll (position 2) 16. Tap on [Save]. NOTE For the highest output quality, it is advised to always perform a media calibration when Calibrate you load a new media type or a new media width. For more information, see the media on page 120.
Page 104: Load A Media Roll For Inside Printing
Load a media roll for inside printing Load a media roll for inside printing Introduction You can load a media roll to print on the inside. NOTE Print • We recommend to use inside printing only in combination with a locked tension bar, see and wind with a locked tension bar on page 134.
Page 105 Load a media roll for inside printing 3. Put the feed media shaft back into the drawer with the ruler and the pins of the locking mechanism facing up to prevent damage to the media. Firmly close the clamp. Make sure you close the clamp completely until you hear a click.
Page 106 Load a media roll for inside printing 5. Pull the lever and open the clamp of position 2. 6. Take the feed media shaft out of the drawer. 7. Insert the feed media shaft into the core of the new media roll. You can use the optional grip lock for this step.
Page 107 Load a media roll for inside printing 4. Remove the grip lock. Place it on the cover beside the media drawer. Without the optional grip lock: 1. Pull (1) the handle of the locking mechanism towards you. 2. Slide (2) the media shaft into the side of the core of the new media roll. Chapter 4 - Handle the media...
Page 108 Load a media roll for inside printing 8. Accurately align the roll on the media shaft. Place it on the corresponding media size with the help of the ruler. Check on the left and right side of the roll if both are aligned on the same size. 9.
Page 109 Load a media roll for inside printing 12. Use both hands to turn the media roll backwards and slide the media under the metal paper guide (1) until the media is transported automatically. You will hear a beeping sound when the media is correctly fed and loaded.
Page 110 Load a media roll for inside printing 14. On the operator panel, select the correct media type and fill in the media width. 15. When the media you use has an upward curl select [ Upward curled media]. This setting persists as long as the media is assigned. When enabled, the system feeds the media to the output position.
Page 111: Load Flexible Media For Outside Printing
Load flexible media for outside printing Load flexible media for outside printing Introduction When you load flexible media in the printer, such as canvas and textiles, manual feeding and the use of the tension bar are recommended. You can configure the settings for manual feeding and the tension bar in the RIP.
Page 112 Load flexible media for outside printing 3. Load a media roll of rigid media in position 2, with the media flap on top and towards you. 4. Take the leading edge of the rigid media and tape it to the roll of flexible media. 1.
Page 113 Load flexible media for outside printing 5. Use both hands to turn the media roll in position 1 towards you. Add ± 80 cm (31.5 inch) of rigid media to the flexible media roll. 6. Take a knife and cut the rigid media manually. 7.
Page 114 Load flexible media for outside printing 11. Use both hands to turn the flexible media roll and slide the media under the metal paper guide until the media is transported automatically. You will hear a beeping sound when the media is correctly fed and loaded.
Page 115: Load Flexible Media For Inside Printing
Load flexible media for inside printing Load flexible media for inside printing Introduction When you load flexible media in the printer, such as canvas and textiles, manual feeding and the use of the tension bar are recommended. You can configure the settings for manual feeding and the tension bar in the RIP.
Page 116 Load flexible media for inside printing 3. Load a media roll of rigid media in position 2, with the media flap on top and towards you. 4. Take the leading edge of the rigid media and tape it to the roll of flexible media. 1.
Page 117 Load flexible media for inside printing 5. Use both hands to turn the media roll in position 1 towards you. Add ± 80 cm (31.5 inch) of rigid media to the flexible media roll. 6. Take a knife and cut the rigid media manually. 7.
Page 118 Load flexible media for inside printing 13. Rotate the flexible media roll and place the roll with the media flap on top pointing towards you in roll position 2. 14. Put the feed media shaft back into the drawer with the ruler and the pins of the locking mechanism facing up to prevent damage to the media.
Page 119 Load flexible media for inside printing Transport 2. Transport the media on the platen to the desired position. For more information see media by distance on page Transport media by manual control on page 144, 143. Chapter 4 - Handle the media...
Page 120: Calibrate The Media
Calibrate the media Calibrate the media Introduction In case of print quality issues you should always perform a media calibration. It is advised to calibrate media when you have loaded a new media type or media width. NOTE Media calibration is type and width dependent. When you have two different sizes of the same media type you must perform calibration for each size.
Page 121: Add A Leading Or Trailing Strip
Add a leading or trailing strip Add a leading or trailing strip Introduction You can define the length of a leading or trailing strip. The strip is added by default to every print job from this moment on. When to do •...
Page 122: Load A Take-Up Roll Core Onto The Roll Winder
Load a take-up roll core onto the roll winder Load a take-up roll core onto the roll winder Introduction When you want to wind media, you must load a take-up roll core onto the roll winder first. For inside winding, you need the take-up media shaft with a gear that is marked with the number IMPORTANT Make sure you use the core of an empty media roll with the same width or wider as the media you are printing on.
Page 123 Load a take-up roll core onto the roll winder 2. Push the green levers on both sides of the take-up media shaft. Remove the take-up media shaft from the winder. 3. Pull the handle of the locking mechanism inside the core towards you. Take the empty media roll core and slide it on the media shaft.
Page 124 Load a take-up roll core onto the roll winder 4. Center the core on the media shaft. 5. Push to place the media shaft back on the winder. Make sure it clicks in place. After you finish Print and wind without a You can now wind media onto the core, for more information see tension bar on page Print and wind with a tension bar on page...
Page 125: Print With Or Without Winding
Print with or without winding Print with or without winding Winding options Introduction For the Colorado M-series there are several winding options depending on the type of media you are using. NOTE It is very important to select the correct winding option. If you choose the wrong option this can lead to print quality and winding issues.
Page 126: Print And Wind Without A Tension Bar
Print and wind without a tension bar Print and wind without a tension bar Introduction Winding media without a tension bar, loose winding, is used for most media that can be transported well and is not too flexible. Before you begin •...
Page 127 Print and wind without a tension bar NOTE Make sure you set the output configuration in time, as you cannot change the configuration once the media has passed the clamp. 4. Optional (licensed): set [ Wind the printed side] to [ Outside] or [Inside]. The default value is [ Outside].
Page 128 Print and wind without a tension bar NOTE In order to prevent winding issues when winding the media in the opposite direction of the roll in the drawer, the media has to be taped with enough tapes over the full width of the roll to straighten the curling edge.
Page 129: Print And Wind With A Tension Bar
Print and wind with a tension bar Print and wind with a tension bar Introduction Winding media with a tension bar, tight winding, is only used for flexible media in order to prevent media transportation issues. Media that is flexible and sensitive for buckling, but not too stiff, can be wound with a tension bar in unlocked position.
Page 130 Print and wind with a tension bar 4. Optional (licensed): set [ Wind the printed side] to [ Outside] or [Inside]. The default value is [ Outside]. When the setting is not available, the output will be winded with the printed side to the outside. 5.
Page 131 Print and wind with a tension bar 8. Tape first the center and then the sides of the media to the core, as shown on the operator panel. For outside winding feed the media along the front of the core, for inside winding feed the media along the back of the core.
Page 132 Print and wind with a tension bar 9. Place the tension bar lever in unlocked position. 10. Lift up the tension bar and place it correctly on top of the media. 11. On the operator panel tap on [Ready]. The printer starts printing while winding the job. Make sure the tension bar follows the media when the blouse is formed.
Page 133 Print and wind with a tension bar After you finish Cut the When you want to stop winding you have to cut the media. For more information, see media on page Cut the media (manual) on page 153, 155. Chapter 4 - Handle the media...
Page 134: Print And Wind With A Locked Tension Bar
Print and wind with a locked tension bar Print and wind with a locked tension bar Introduction Winding media with a locked tension bar is only used for stiff media, in order to prevent media transportation issues. Before you begin •...
Page 135 Print and wind with a locked tension bar 4. Optional (licensed): set [ Wind the printed side] to [ Outside] or [Inside]. The default value is [ Outside]. When the setting is not available, the output will be winded with the printed side to the outside.
Page 136 Print and wind with a locked tension bar for inside winding: NOTE In order to prevent winding issues when winding the media in the opposite direction of the roll in the drawer, the media has to be taped with enough tapes over the full width of the roll to straighten the curling edge.
Page 137 Print and wind with a locked tension bar 9. Place the tension bar lever in locked position. 10. Lift up the tension bar and place it correctly on top of the media. 11. On the operator panel tap on [Ready]. 12.
Page 138 Print and wind with a locked tension bar After you finish Cut the When you want to stop winding you have to cut the media. For more information, see media on page Cut the media (manual) on page 153, 155. Chapter 4 - Handle the media...
Page 139: Print Without Winding
Print without winding Print without winding Introduction If media can be transported well and is not too flexible, you can print without winding. Before you begin • Check the media category of your media. Media categories that need a tension bar cannot be printed without winding.
Page 140 Print without winding 4. Start a print job. The printer continues printing without winding. After you finish When you want to stop printing without winding you have to cut the media. For more Cut the media on page Cut the media (manual) on page information, see 153, 155.
Page 141: Move Media Manually
Move media manually Move media manually Introduction You can move media manually. This gives you the option to move the media before and between jobs. You can: Feed and retract media manually on page 141 • Feed and retract media, see Transport media by manual control on page 143 •...
Page 142 Feed and retract media manually 4. Tap on [Feed]. The printer feeds the media in the correct position to tape the media or to start printing, depending on the type of media. 5. Tap on [Retract] to retract the media to the drawer. NOTE You can retract the media only when the media is not yet at the taping position.
Page 143: Transport Media By Manual Control
Transport media by manual control Transport media by manual control Introduction You can move the media before and between jobs. Procedure 1. On the operator panel tap on the [Output] icon. 2. Select [Manual control] as [Transport mode]. 3. Select the transport direction. •...
Page 144: Transport Media By Distance
Transport media by distance Transport media by distance Introduction You can move the media before and between jobs. Procedure 1. On the operator panel tap on the [Output] icon. 2. Select [Distance] as [Transport mode]. 3. Select the winding direction. •...
Page 145: Print On The Inside Of A Media Roll
Print on the inside of a media roll Print on the inside of a media roll Introduction To print on the inside of a media roll, load the media roll for inside printing. Procedure 1. Load the media roll for inside printing on position 2 in the media drawer, see Load a media roll for inside printing on page 104.
Page 146: Print Double-Sided With Automatic Cut
Print double-sided with automatic cut Print double-sided with automatic cut Introduction Colorado M-series offers the possibility to print on the inside as well as on the outside of the media, which indirectly provides the user a way to print double-sided. For this you need the license Print inside and double sided.
Page 147 Print double-sided with automatic cut Print the side 1 Print side 2 Strip Function Length of the strip Leading strip 1600 mm (63 inch) Lead-in image 250 mm (9.84 inch) Lead-out image 250 mm (9.84 inch) Trailing strip 1600 mm (63 inch) Leading strip 1600 mm (63 inch) Lead-in image...
Page 148 Print double-sided with automatic cut 8. On the operator panel tap on the [Default settings][System] icon and change the leading and trailing edge length to 1600mm (63 inch). 9. Prepare a nest of prints for the outside of the media in one of the supported RIP software applications.
Page 149: Print Double-Sided With Manual Cut
Print double-sided with manual cut Print double-sided with manual cut Introduction Colorado M-series offers the possibility to print on the inside as well as on the outside of the media, which indirectly provides the user a way to print double-sided. For this you need the license Print inside and double sided.
Page 150 Print double-sided with manual cut Print side 1 Print side 2 Strip Function Length of the strip Leading strip 1600 mm (63 inch) Lead-in image 250 mm (9.84 inch) Lead-out image 250 mm (9.84 inch) Trailing strip with a cutting line 1600 mm (63 inch) Leading strip 1600 mm (63 inch)
Page 151 Print double-sided with manual cut 7. On the operator panel tap on the [Media] icon. Select the required media and media width. 8. On the operator panel tap on the [Default settings][System] icon and change the leading and trailing edge length to 1600mm (63 inch). 9.
Page 152 Print double-sided with manual cut 25. Repeat the actions of step 11 to 15 you did for printing side 1. 26. Remove the take-up media roll from the winder. Chapter 4 - Handle the media...
Page 153: Cut And Unload Media
Cut and unload media Cut and unload media Cut the media Introduction When you cut media, the printer uses the embedded knife. You can also cut the media manually with your own knife. How the media is cut depends on the Change the media settings on media type configuration in the RIP.
Page 154 Cut the media After you finish Unload a You can now remove the take-up roll from the roll winder. For more information, see take-up media roll from the roll winder on page 159. Chapter 4 - Handle the media...
Page 155: Cut The Media (Manual)
Cut the media (manual) Cut the media (manual) Introduction When you manually cut media, the printer does not use the embedded knife but you have to use your own knife or pair of scissors. How the media is cut depends on the media type configuration in the RIP. For more information, Change the media settings on page Before you begin Use a knife or pair of scissors that is sharp enough to cut the media.
Page 156 Cut the media (manual) 5. Tape the trailing edge to the take-up media roll in case of winding. 6. After you finish, tap on [Completed] on the operator panel. After you finish You can now remove the take-up media roll from the roll winder. For more information, see Unload a take-up media roll from the roll winder on page 159.
Page 157: Autocut
AutoCut AutoCut Introduction When you want to print a job in sheets, you can choose to cut the media automatically after each copy. For AutoCut, the printer uses the embedded knife. NOTE Media categories that need a tension bar or request a manual cut cannot be cut automatically after each copy.
Page 158 AutoCut 5. Make sure [Wind the output] is set to [AutoCut]. 6. Start a print job. The embedded knife automatically cuts the media after each image has been printed. 7. Collect your output at the printer. After you finish When you want to stop cutting after each copy you can change the output configuration again, after the jobs are completed and the queue is empty .
Page 159: Unload A Take-Up Media Roll From The Roll Winder
Unload a take-up media roll from the roll winder Unload a take-up media roll from the roll winder Introduction When you want to collect the printed output you have to unload the take-up media roll from the roll winder. Before you begin Cut the media on page 153 Make sure you have cut the media.
Page 160 Unload a take-up media roll from the roll winder 2. Push the green levers on both sides of the take-up media roll. Remove the take-up media roll from the winder. 3. Place the take-up media roll on a sturdy surface. 4.
Page 161 Unload a take-up media roll from the roll winder 6. Push to place the media shaft back on the winder. Make sure it clicks in place. Chapter 4 - Handle the media...
Page 162: Unload A Media Roll From The Drawer
Unload a media roll from the drawer Unload a media roll from the drawer Introduction Unload a media roll from the drawer when you want to load a new media roll. CAUTION • Watch your fingers when you handle the media roll. •...
Page 163 Unload a media roll from the drawer 3. Pull the lever and open the clamp. 4. Lift up and take out the media shaft with the media roll, and put it on the roll loading station. 5. Pull (1) the handle of the locking mechanism towards you. Remove (2) the media shaft from the core of the media roll.
Page 164 Unload a media roll from the drawer 6. Load a new media roll, for more information see Load a media roll (position 1) on page 89. Or put the feed media shaft back into the drawer and firmly close the clamp. Make sure you close the clamp completely until you hear a click.
Page 165: Chapter 5 Print A Job
Chapter 5 Print a job...
Page 166: General Workflow For Printing A Job
General workflow for printing a job General workflow for printing a job Introduction There is a general workflow for using the Colorado M-series explained in this manual. Operator Panel Printing Mobile app 1. RIP Prepare and submit a job in one of the supported RIP software applications. You can install media profiles and also add or change media profiles and types here.
Page 167: Print A Job
Print a job Print a job Introduction You can submit and print a job via the RIP. When to do Make sure you have one of the supported RIP applications installed and connected to the printer. Procedure 1. Open the RIP. 2.
Page 168 Print a job 4. Submit the job. NOTE • When you have problems submitting your job, check if the physical width in the RIP corresponds with the width of the media roll. Take into account the margin used for [Automatic advance correction] (_AAC_NONE, _AAC_NORMAL, _AAC_ENHANCED, _AAC_ROBUST).
Page 169 Print a job 5. Collect your output at the printer. Print and wind without a If requested, tape the media for winding. For more information, see tension bar on page Print and wind with a tension bar on page Print and wind with a 126, 129, or locked tension bar on page...
Page 170: Perform Actions On A Submitted Job
Perform actions on a submitted job Perform actions on a submitted job Introduction On the operator panel you can control your job. Procedure 1. Submit a job to the printer. 2. On the operator panel, you see the job appearing in the queue, at the top of the screen. The job on top is the active job.
Page 171: Status On The Operator Panel
Status on the operator panel Status on the operator panel Introduction The operator panel indicates when an operator attention is required via colors and symbols. Colors on the operator panel When you see an orange or red color indication on the operator panel, tap the tile with the color to see what action is required.
Page 172 Status on the operator panel Color Example Description Status Attention Operator attention is required. The system continues the (indication) When this icon appears in the queue action if possible. you have to be aware that most likely the media will run out during this job.
Page 173: Use The Prismasync Remote Control App
NOTE You do not need a license for the PRISMAsync Remote Control app. For more information, see the PRISMAsync Remote Control guide on the downloads website https://downloads.cpp.canon under the product name. Procedure 1. Make sure the System administrator has added your email address as a PRISMAsync cloud Configure PRISMAsync services user for the Colorado M-series.
Page 174 Use the PRISMAsync Remote Control app Chapter 5 - Print a job...
Page 175: Maintain The System
Chapter 6 Maintain the system...
Page 176: Maintain The Print Quality
Maintain the print quality Maintain the print quality Guidelines to maintain the print quality Introduction To keep the printer in optimal condition it is very important to perform printhead and system maintenance actions regularly. These maintenance actions can be performed at any time to solve print quality problems, for example after a media crash.
Page 177 Guidelines to maintain the print quality Action Procedure Clean the MC scanner on page 192 Clean the MC Scanner Video: Clean the MC scanner Clean the platen on page 195 Clean the platen Video: Clean the platen Clean the buffer plate on page 198 Clean the buffer plate Clean the buffer plate Video:...
Page 178 Guidelines to maintain the print quality Action Procedure Clean the MC scanner. Clean the MC scanner on page 192 Clean the MC scanner Video: Clean the platen on page 195 Clean the platen. Clean the platen Video: Clean the buffer plate on page 198 Clean the buffer plate.
Page 179 Guidelines to maintain the print quality Action Procedure The printer performs a purge and Video: Clean the nozzles wipe to clean the nozzles. You can select the option [Automatic nozzle optimiza- tion]. A test pattern will be printed that will be checked by the system to obtain the best print quality.
Page 180: Start Automatic Maintenance
Start automatic maintenance Start automatic maintenance Introduction Start automatic maintenance in case of quality issues. The printer performs a purge and wipe and optionally you can print a nozzle optimization chart to optimize the print quality. Procedure 1. On the operator panel tap on the [Tools] icon on the right. 2.
Page 181 Start automatic maintenance NOTE The nozzle optimization chart can only be printed on media of one of the following categories: • Heavy paper > 200 gsm (54 lb bond) • Paper 120-200 gsm (32-54 lb bond) • Film • Polymeric & cast self-adhesive vinyl •...
Page 182: Start Manual Maintenance
Start manual maintenance Start manual maintenance Introduction In case of quality issues that are not solved by automatic maintenance with nozzle optimization, start manual maintenance. Perform any or all of the listed actions on the operator panel. You can print a nozzle optimization chart to optimize the nozzles. Procedure 1.
Page 183 Start manual maintenance NOTE The nozzle optimization chart can only be printed on media of one of the following categories: • Heavy paper > 200 gsm (54 lb bond) • Paper 120-200 gsm (32-54 lb bond) • Film • Self-adhesive •...
Page 184: Start Periodic Maintenance
Start periodic maintenance Start periodic maintenance Introduction Start periodic maintenance when the operator panel gives a warning. Periodic maintenance contains a variety of mandatory maintenance actions and the possibility to print a nozzle optimization chart to optimize the nozzles. IMPORTANT You must perform all periodic maintenance actions when indicated, otherwise the printer functions are not guaranteed.
Page 185 Start periodic maintenance 5. Perform all off the listed actions: Clean the maintenance station on page 186 Clean the matrix plate area and the black protection cover on page 188 Clean the mirrors on page 205 Clean the MC scanner on page 192 Clean the platen on page 195 Clean the buffer plate on page 198 Vacuum the chiller and check the fluid level on page 200...
Page 186: Clean The Maintenance Station
Clean the maintenance station Clean the maintenance station Introduction The maintenance station plays an important role to keep the printheads optimally cleaned. Clean the maintenance station Video: Before you begin Use Colorado M-series prescribed: • Microflex gloves for handling ink •...
Page 187 Clean the maintenance station 5. Take a lint free cloth and clean the purge tray. Clean until all residue ink is gone. CAUTION Be careful to touch, the purge tray can be hot. Allow 5 minutes to cool down before cleaning.
Page 188: Clean The Matrix Plate Area And The Black Protection Cover
Clean the matrix plate area and the black protection cover Clean the matrix plate area and the black protection cover Introduction The area around the matrix plate must be cleaned regularly. This includes the anti-reflective strips and mirror edges. NOTE The operator panel gives a warning to perform this procedure at least once a month, and depending on the ink usage, between 7 and 30 days.
Page 189 Clean the matrix plate area and the black protection cover 3. Go to the media input side and locate the manual maintenance door on the left. 4. Open the media cover (1) and lift the lever of the manual maintenance door on the left (2). Close the cover before starting the maintenance to avoid bumping into it.
Page 190 Clean the matrix plate area and the black protection cover 9. Dampen a new swab with cleaner MB and clean the outer edge of the matrix plate until all visible residue ink is gone. IMPORTANT • Make sure to end the cleaning procedure within 5 minutes, when you use the cleaning liquid.
Page 191 Clean the matrix plate area and the black protection cover 14. Use a lint free cloth with cleaner IPA to clean the edges of the left mirrors. 15. Use a lint free cloth with cleaner IPA to clean the left black anti-reflective strip. 16.
Page 192: Clean The Mc Scanner
Clean the MC scanner Clean the MC scanner Introduction The MC scanner is used for the measurement of printed test patterns. The MC scanner must be cleaned regularly. When you see pollution on the MC scanner, immediately clean the scanner. Cleaning the MC scanner has to be done at least once a month.
Page 193 Clean the MC scanner 4. Open the media cover (1) and lift the lever of the manual maintenance door on the left (2). 5. Open the manual maintenance door (3). A light is switched on. IMPORTANT Do not use any external light source to prevent curing of the ink and damage to the printheads.
Page 194 Clean the MC scanner 8. Make sure that all residue ink is removed. 9. Carefully wipe the glass plate dry. 10. Dispose the gloves and cloths as chemical waste according to local regulations. 11. Close the manual maintenance door and the media cover. IMPORTANT Make sure all covers are closed correctly to prevent cured ink in your system.
Page 195: Clean The Platen
Clean the platen Clean the platen Introduction When you see pollution on the platen or on the back of your print, immediately clean the platen. It is advised to clean the platen regularly to keep the printer in the best condition. Clean the platen Video: Before you begin...
Page 196 Clean the platen 6. Use the compressed air duster to open the suction holes. NOTE If necessary, you can also use a 2,5 mm (0.1 inch) micro cleaning brush. 7. Dampen a rough lint free cloth with the cleaning liquid and clean the complete platen area. If necessary, you can clean the area surrounding the maintenance station as well.
Page 197 Clean the platen 10. Close the top cover. 11. On the operator panel tap [Completed] to end the maintenance action. After you finish Load a media roll (position 1) on page Reload the media. For more information, see Chapter 6 - Maintain the system...
Page 198: Clean The Buffer Plate
Clean the buffer plate Clean the buffer plate Introduction When the printer is polluting your media with for example uncured ink or glue, check the buffer plate. In case of pollution, you can clean the buffer plate. Video: Clean the buffer plate Before you begin Use Colorado M-series prescribed: •...
Page 199 Clean the buffer plate 3. Inspect if the buffer plate is polluted. 4. Take a lint free cloth and clean the buffer plate. 5. Dampen the cloth with the cleaning liquid to remove any remaining ink. IMPORTANT Use the prescribed cleaning liquid. Do not use any other cleaners. 6.
Page 200: Vacuum The Chiller And Check The Fluid Level
Vacuum the chiller and check the fluid level Vacuum the chiller and check the fluid level Introduction It is advised to vacuum the chiller every month to keep the printer in the best condition. Vacuuming the chiller is part of periodic maintenance so the operator panel gives a warning when you should vacuum the chiller.
Page 201 Vacuum the chiller and check the fluid level 2. Unscrew the left and right screws on top of the cover with the Torx-25. 3. Lift the cover a little up and towards you (1), then lift it up fully and take it out (2). 4.
Page 202 Vacuum the chiller and check the fluid level 5. Place the cover back into position. 6. Fasten the left and right screws on top of the cover. 7. When you vacuumed the chiller as part of periodic maintenance, on the operator panel tap on [Completed] to end the maintenance action.
Page 203: Clean The Ink Unit
Clean the ink unit Clean the ink unit Introduction It is advised to clean the ink unit regularly to keep the printer in the best condition. You can clean the ink unit when you replace a bottle or during periodic maintenance. When you see ink pollution, immediately clean the affected area.
Page 204 Clean the ink unit 5. Dispose the bottle as chemical waste according to local regulations. If preferred and possible, you can repeat the steps to take out all bottles. 6. Take a lint free cloth and clean the indicated areas surrounding the slots until all residue ink is gone.
Page 205: Clean The Mirrors
Clean the mirrors Clean the mirrors Introduction When you see pollution on the mirrors or on the glass plate in front of the mirror funnel, immediately clean these parts. It is advised to clean the mirrors and the glass plate in front of the mirror funnel regularly to keep the printer in the best condition.
Page 206 Clean the mirrors 6. Unscrew the six green screws of the mirror boxes manually. Chapter 6 - Maintain the system...
Page 207 Clean the mirrors 7. Dampen a lint free cloth with the demineralized water and clean all mirrors on the inside of the mirror boxes. There are 3 mirrors. IMPORTANT Use demineralized water, do not use any other liquid. 8. Make sure that all matte deposits are removed. 9.
Page 208: Clean The Ruler
Clean the ruler Clean the ruler Introduction The printer uses a ruler to control the printhead carriage. A polluted ruler interferes with control of the printhead carriage. In case of pollution, you can clean the ruler. Video: Clean the ruler NOTE You can clean a ruler marked with a green dot.
Page 209 Clean the ruler Procedure 1. Open the top cover of the printer. 2. Put on the Colorado M-series approved gloves. 3. Dampen a lint free cloth with the cleaner IPA and clean the left side of the ruler until you reach the printhead carriage.
Page 210: Maintain The Printer
Maintain the printer Maintain the printer Refill ink Introduction You can refill ink easily without the risk of spilling ink. A Colorado M-series M3/M3W configuration only allows use of 700 ml ink bottles. A Colorado M-series M5/M5W configuration can use both 700 ml and 1000 ml ink bottles. On the operator panel tap on the [Inks] icon on the right.
Page 211 ARE DESIGNED AND ENGINEERED IN CLOSE RELATION TO PROVIDE UNCOMPROMISING PRINT QUALITY, CONSISTENCY, PERFORMANCE, DURABILITY AND RUNNING COSTS WITH EVERY PRINT. CANON PRODUCTION PRINTING DOES NOT WARRANT THE PERFORMANCE OF THE PRINT SYSTEM WHEN OPERATED OUTSIDE OF ENVIRONMENTAL SPECIFICATIONS OR WHEN SAFE MODE IS ACTIVE.
Page 212 Refill ink 6. Take the empty bottle out of the slot. 7. Dispose the bottle as chemical waste according to local regulations. 8. Take a new ink bottle with the same color and shake it well for at least 10 seconds. IMPORTANT You must shake a white ink bottle for at least 30 seconds.
Page 213 Refill ink 10. Move the green handle back up as far as it will go. IMPORTANT Do not hold the bottle. In case the handle is resistant, repeat step 9. The ink will pour out of the bottle. The bottle is locked into place. You can leave the bottle in. NOTE When it is possible to fill a second bottle, you have to wait 15 minutes.
Page 214: Replace The Maintenance Tray
Replace the maintenance tray Replace the maintenance tray Introduction Replace the maintenance tray when the system gives a warning. • The operator panel gives an orange warning when you can replace the maintenance tray. • The operator panel gives a red warning when you must replace the maintenance tray. The printing process is stopped until you have replaced the maintenance tray.
Page 215 Replace the maintenance tray 2. Go to [Maintenance tray]. 3. Tap on [Replace] and read the instructions. 4. Put on the Colorado M-series approved gloves. 5. Go to the media input side and locate the maintenance drawer on the right. 6.
Page 216 Replace the maintenance tray 7. Pull carefully to slide the maintenance drawer to the front (3). Make sure to extend the drawer completely. CAUTION Open the maintenance drawer very carefully to not let the ink splash and spill. 8. Lift the metal holder up. 9.
Page 217 Replace the maintenance tray 10. For both hands, put your thumb on the lid and your other fingers under the side reel. Squeeze to click and seal the lid completely. 11. Lift the maintenance tray out with both hands on the sides of the tray. Dispose the sealed maintenance tray as chemical waste according to local regulations.
Page 218 Replace the maintenance tray 17. On the operator panel tap [Replaced] to confirm you replaced a full maintenance tray with an empty maintenance tray and end the action. Chapter 6 - Maintain the system...
Page 219: Replace The Tissue Cassette
Replace the tissue cassette Replace the tissue cassette Introduction You can replace the tissue cassette without service assistance. Replace the tissue cassette Video: • The operator panel gives an orange warning when you can replace the tissue cassette. • The operator panel gives a red warning when you must replace the tissue cassette. •...
Page 220 Replace the tissue cassette 4. Move to the media input side and wait until the carriage has moved into position. 5. Put on the Colorado M-series approved gloves. 6. Open the top cover. 7. Locate the maintenance station with the tissue cassette on the right hand side. 8.
Page 221 Replace the tissue cassette 11. Remove the transport lock from the new tissue cassette. 12. Place the new tissue cassette into the slot. Chapter 6 - Maintain the system...
Page 222 Replace the tissue cassette Make sure the tissue cassette is fully inserted into the holder. 13. Dispose the gloves as chemical waste according to local regulations. 14. Close the top cover. 15. On the operator panel, tap on [Completed] to end the maintenance action. The counter will be reset.
Page 223: Replace The Knife
Replace the knife Replace the knife Introduction Replace the knife when the knife does not cut your media correctly anymore. Replace the knife Video: Before you begin Use Colorado M-series prescribed: • Microflex gloves for handling ink • Screwdriver (Torx-25) for the cover •...
Page 224 Replace the knife 4. Go to the media output side and locate the knife compartment cover on the left. 5. Unscrew the screw on top of the cover with the Torx-25. CAUTION Mind your head. Chapter 6 - Maintain the system...
Page 225 Replace the knife 6. Lift the cover up and take it out. 7. Locate the knife in the top right part of the compartment. 8. Unscrew the two screws of the knife (1-2) with the Torx-6. NOTE Hold a piece of paper under the knife to collect any falling screws. This way you make sure you do not lose any of the screws inside the machine.
Page 226 Replace the knife 10. Place a new knife with the wheel top-first in the rails and let it fall into position. Test to make sure the knife slides well on the rails. 11. Fasten the two screws, hand tight. 12. Place the knife compartment cover back into position. 13.
Page 227: Replace The Filters
Replace the filters Replace the filters Introduction Your printer can be equipped with emission filters or an external exhaust. When the printer is equipped with filters, these filters must be replaced regularly. You can replace the filters without service assistance: •...
Page 228 Replace the filters 8. Take the front filter box out by the green handles. Place it on a sturdy surface. 9. Slide the second filter box to the front and take it out by the green handles. Place it on a sturdy surface.
Page 229 Replace the filters 12. Pick up the filter box holder by the green handles. Place the box in the filter compartment with the higher handle on the left. Slide it to the back. 13. Pick up the second filter box holder by the green handles. Place the box in the filter compartment with the higher handle on the left.
Page 230: Replace The Aerosol Filters
Replace the aerosol filters Replace the aerosol filters Introduction There are two aerosol filters located on the sides of the printhead carriage. The operator panel gives a warning when you must replace the aerosol filters. Video: Replace the aerosol filters Before you begin Use Colorado M-series prescribed: •...
Page 231 Replace the aerosol filters 6. Locate the aerosol filters on the sides of the printhead carriage. The aerosol filter is attached to a frame. You replace the frame along with the aerosol filter. 7. Pull the handle of the frame to remove the aerosol filter. If it is difficult to reach the aerosol filters, you can carefully move the printhead carriage.
Page 232 Replace the aerosol filters 8. Take a new aerosol filter and insert it into the slot. Make sure you feel a subtle click. The handles of the frames must point outwards. Chapter 6 - Maintain the system...
Page 233 Replace the aerosol filters 9. Repeat for the second aerosol filter. 10. Dispose the gloves and used filters as chemical waste according to local regulations. 11. Close the top cover. 12. On the operator panel, tap on [Replaced] to end the maintenance action. Chapter 6 - Maintain the system...
Page 234: Replace The Lubricators
Replace the lubricators Replace the lubricators Introduction You can replace the lubricators without service assistance. The operator panel gives an orange warning when you can replace the lubricators. Video: Replace the lubricators Before you begin Use Colorado M-series prescribed: • Microflex gloves for handling ink •...
Page 235 Replace the lubricators 6. Carefully push the printhead carriage to the left in manual maintenance position (1). IMPORTANT Touch the printhead carriage on the covered area only, otherwise you can damage the printheads. 7. Take a piece of paper and place it in the middle of the platen (2). 8.
Page 236 Replace the lubricators 9. Locate the lubricators on the left side of the curing carriage. 10. Take a pin and place it in the hole of the upper lubricator (1). 11. Take a second pin and place it in the hole of the lower lubricator (2). Chapter 6 - Maintain the system...
Page 237 Replace the lubricators 12. Unscrew the two screws (1-2) on the lubricators' bracket with a Torx-20 screwdriver. 13. Remove the bracket with the lubricators. 14. Take a new bracket with lubricators and place the two pins in the lubricators' holes. Chapter 6 - Maintain the system...
Page 238 Replace the lubricators 15. Place the new bracket with the lubricators into position. The bracket should fit into the positioning hole. 16. Fasten the two screws, hand tight (1). 17. Take the pins out of the lubricators (2). Chapter 6 - Maintain the system...
Page 239 Replace the lubricators 18. Locate the lubricators on the right side of the curing carriage. 19. Repeat steps 10 to 17. 20. When the lubricators on both sides have been replaced, remove the paper. 21. Dispose the gloves as chemical waste according to local regulations. 22.
Page 240: Replace The Rollers Of The Xtran Pinch
Replace the rollers of the Xtran pinch Replace the rollers of the Xtran pinch Introduction You can replace the Xtran pinch rollers without service assistance. The total amount of rollers over the full width of the printer is 32. Video: Replace the rollers of the Xtran pinch The clamp and the roller with axis Before you begin...
Page 241 Replace the rollers of the Xtran pinch Procedure 1. Move to the media input side and open the top cover. 2. Put on the Colorado M-series approved gloves. 3. Carefully push the printhead carriage to the left in manual maintenance position (1). IMPORTANT Touch the printhead carriage on the covered area only, otherwise you can damage the printheads.
Page 242 Replace the rollers of the Xtran pinch 6. Remove the axis from the holder. 7. Remove the roller from the holder. 8. Take the new roller and place it into the holder. 9. Insert the new axis through the holder and the roller. 10.
Page 243: Refill The Chiller
Refill the chiller Refill the chiller Introduction You can refill the chiller without service assistance. When to do Refill the chiller when the fluid level is near the bottom of the green zone on the level gauge Vacuum the chiller and check the fluid level on page glass.
Page 244 Refill the chiller 5. Pull out the two power supply plugs from the sockets. 6. Go to the chiller side and locate the cover under the fan. 7. Unscrew the left and right screws on top of the cover with the Torx-25. Chapter 6 - Maintain the system...
Page 245 Refill the chiller 8. Lift the cover a little up and towards you (1), then lift it up fully and take it out (2) 9. Locate the lid on top of the chiller. 10. Twist to remove the lid. 11. Pour one liter of demineralized water from the bottle in the pouring can. IMPORTANT Use demineralized water, do not use any other liquid.
Page 246 Refill the chiller 12. Place the pouring can on the chiller and fill the tank with the liquid. NOTE Check the level gauge glass to ensure that you do not refill beyond the top of the green zone. 13. Close the lid, twist it on tightly. 14.
Page 247: List Of Colorado M-Series Maintenance Materials
List of Colorado M-series maintenance materials List of Colorado M-series maintenance materials Items to order The items listed below can be requested from your local representative: Maintenance material Used for Prescribed Microflex Handling Colorado M-series UVgel ink. gloves Lint free cloth Cleaning the printer when polluted with ink.
Page 248 List of Colorado M-series maintenance materials Maintenance material Used for Cleaning liquid (IPA) Cleaning ink pollution on non-heated surfaces, such as the platen, maintenance tray, drawer, ink unit, MC scanner, non-heated parts of the maintenance station, etc. IMPORTANT This cleaning liquid is not used for the matrix plate and heated parts of the maintenance station.
Page 249: Chapter 7 Improve Quality
Chapter 7 Improve quality...
Page 250: General Workflow For Improving Quality
General workflow for improving quality General workflow for improving quality Introduction Follow the general workflow to solve quality problems and improve the output. The preconditions are that you: • Have performed maintenance regularly. Perform automatic and manual maintenance with incidents, and perform periodic maintenance Maintain the print once a month or when the printer requests it.
Page 251 General workflow for improving quality Calibrate the printhead carriage on page 257 Print a printhead quality check chart on page 252 Analyze the printhead quality check again, and chart on page 254 Result In case the problem remains, use the printhead quality check chart to identify the issue and try to Solve specific quality problems on solve that specific quality problem.
Page 252: Print A Printhead Quality Check Chart
Print a printhead quality check chart Print a printhead quality check chart Introduction Print a printhead quality check chart to check your quality and identify any quality issues. If a problem is visible on the chart, you can change the necessary settings to optimize the quality. Procedure 1.
Page 253: Print A Demo Print
Print a demo print Print a demo print Introduction Print a demo print to see the quality of the output. Procedure 1. On the operator panel tap on the [Tools] icon on the right. 2. Tap on [Demo print]. 3. Select a roll to print the demo print on. 4.
Page 254: Analyze The Printhead Quality Check Chart
Analyze the printhead quality check chart Analyze the printhead quality check chart Introduction When you have printed the printhead quality check chart, analyze the chart to help you solve your quality problem. Printhead quality check chart Each area can indicate a quality problem. Use the chart to identify your problem and solve it: Solve specific quality problems on page 333.
Page 255: Calibrate The Printhead
Calibrate the printhead Calibrate the printhead Introduction When you are unsure about the density of colors on your printed output, you can optimize the printhead performance. Perform a printhead calibration when you want to optimize colors. When you enable [Automatic nozzle optimization] the printer will create a test print on which each individual nozzle will print a pattern.
Page 256 Calibrate the printhead After you finish The calibration can be successful or it can fail. When a message appears that the calibration has failed, perform printhead calibration again. When the calibration fails again, perform automatic maintenance three times without automatic Start automatic maintenance on page nozzle optimization.
Page 257: Calibrate The Printhead Carriage
Calibrate the printhead carriage Calibrate the printhead carriage Introduction When your image is blurred or fuzzy the registration can be off. Calibrate the printhead carriage to align the registration. Before you begin First perform the following actions to try and solve your problem, before you calibrate the printhead carriage: 1.
Page 258 Calibrate the printhead carriage NOTE The calibration can take quite some time, around 40 minutes. Wait until the printer is finished with the calibration. When the active job disappears and [Start] is no longer greyed out, the calibration is finished. Chapter 7 - Improve quality...
Page 259: Configure The Network And Security Settings
Chapter 8 Configure the network and security settings...
Page 260: Configure The Network
Configure the network Configure the network Introduction At installation, the printer is connected to the network and connectivity settings are made. If necessary, you can change the network configuration settings on the user panel. Network overview Action Connection via The printer receives jobs from the RIP worksta- RAW TCP/IP (port 9100) tion The printer connects via the internet with the...
Page 261 Configure the network 4. Tap on [IPv4] to change the TCPIP v4 parameters. 5. Tap on [IPv6] to change the TCPIP v6 parameters. 6. Tap on Save to save the settings. It is recommended to restart the engine to make sure the settings are activated.
Page 262: Configure Remote Assistance
Configure remote assistance Configure remote assistance Introduction Enable and configure remote assistance to give the service organization access to your system. The service technician is then able to operate your system and provide assistance remotely. Remote assistance is by default disabled and is limited to 172 hours. Procedure 1.
Page 263: Log In As A System Administrator
Log in as a System administrator Log in as a System administrator Introduction The System administrator settings are password protected. You have to log in as System administrator on the operator panel or in the settings editor to be able to change the system administrator settings.
Page 264 Log in as a System administrator 2. Click on a System administrator setting you want to change. 3. Select the System administrator as [user name] and fill in the [password]. 4. Click on [Log in]. Chapter 8 - Configure the network and security settings...
Page 265: Open The Settings Editor
Open the settings editor Open the settings editor Introduction Next to the settings on the operator panel, you can create settings for connectivity and security in the settings editor of the printer. NOTE You can make some connectivity and security settings on the operator panel, for more Configure the network on page information see 260.
Page 266: Configure Time Synchronization
Configure time synchronization Configure time synchronization Introduction You can enable the time synchronization to connect the Colorado M-series to a certified time server. Then, the printer is set automatically on the correct date and time. Before you begin Ask your IT administrator for the name of the NTP server the printer has to connect to for time synchronization.
Page 267 Configure time synchronization 4. Select [Enabled] and click on [OK]. 5. Click on the value next to [NTP server name]. A window opens. 6. Fill in a valid IP address or domain name and click on [OK]. If you do not know the server name, ask your IT administrator. 7.
Page 268: Change The System Administrator Password
Change the System administrator password Change the System administrator password Introduction For security reasons it is advised to change the System administrator password during installation or immediately after. Next to that, you should change the password periodically. Before you begin Log in as System administrator in the settings editor.
Page 269: Configure A Mail Server For Password Recovery And Notifications
Configure a mail server for password recovery and notifications Configure a mail server for password recovery and notifications Introduction When you have forgotten your System administrator password you can recover it, but only when you have configured an email server first. The email address is also used to send a notification email when security updates and system updates are available.
Page 270 Configure a mail server for password recovery and notifications NOTE It is strongly advised to secure the communication between the controller and the mail server, in order to avoid anyone to intercept the password recovery email. 7. In case of a secure connection, fill in the username under [Username]. If you do not know the username, ask your IT administrator.
Page 271 Configure a mail server for password recovery and notifications Result When you have received the test email, you have configured the email server correctly and you can recover your System administrator password when necessary. Chapter 8 - Configure the network and security settings...
Page 272: Troubleshoot The Mail Server Configuration
Troubleshoot the mail server configuration Troubleshoot the mail server configuration Introduction Follow the procedure below to troubleshoot any mail server configuration problems. When to do When in the settings editor, under [Configuration] →[Connectivity], you click on [Connection test] and the result is not [Ok]. Troubleshoot error messages Error Troubleshoot...
Page 273: Recover The System Administrator Password
Recover the System administrator password Recover the System administrator password Introduction When you have forgotten your System administrator password you can recover it. You can only recover your System administrator password via the settings editor. Before you begin You have to configure an email server first, so an email with a special link for password recovery Configure a mail server for password recovery and can be sent to you.
Page 274: Security In The System
The Colorado M-series is equipped with a Windows 10 IoT Enterprise LTSC operating system with the following security features: • OS patches are released by Canon Production Printing via the ORS (On Remote Service) environment. In case ORS is connected Security updates are published to the engine automatically.
Page 275: Certificates Overview
Certificates overview Certificates overview Introduction There are two kinds of certificates: • Trusted certificates • Identity certificates Trusted certificates Trusted certificates allow the controller to recognize Root and intermediate certificates that may be sent by : • The mail server, with secure communication via HTTPS, when configuring or using it for System administrator password recovery.
Page 276: Import A Trusted Certificate
Import a trusted certificate Import a trusted certificate Introduction Your company can use trusted certificates to secure communication with a mail server or a proxy server. When this is the case, you must import the certificates in the settings editor to make sure the controller recognizes them.
Page 277: Enable The Use Of Https
Enable the use of HTTPS Enable the use of HTTPS Introduction You can enable the use of HTTPS to establish a secure communication between a browser and the controller for the settings editor access. NOTE Make sure before you start the procedure you receive the required specific information about the settings and key exchange technologies from your IT department.
Page 278 Enable the use of HTTPS 7. Click on [req.csr] to download the file and save it. 8. Create a backup to save the private key generated during the certificate request. For more Make a backup on page information, see 287. 9.
Page 279: Troubleshoot The Use Of Https
Troubleshoot the use of HTTPS Troubleshoot the use of HTTPS Introduction When enabling the use of HTTPS fails, it can be caused by a PKCS7 certificate which is not supported by the printer. When you want to solve this problem: 1.
Page 280 Troubleshoot the use of HTTPS 9. Click on [Details] →[Copy to file]→[OK]. A wizard opens. 10. Click on [Next]. 11. Select [Base-64 encoded X.509 (.CER)] and click on [Next]. 12. Click on [Finish] and check that the export is successful. Enable the use of HTTPS on page 13.
Page 281: Change The Https Security Settings
Change the HTTPS security settings Change the HTTPS security settings Introduction You can change the default HTTPS security settings to best fit your configuration. Illustration Procedure 1. Open the settings editor. 2. Click on [Configuration] →[Security]. 3. Click on [Edit] in the [HTTP/HTTPS] header. 4.
Page 282: Configure Prismasync Remote Control
Configure PRISMAsync Remote Control Configure PRISMAsync Remote Control Introduction When you want to use the PRISMAsync Remote Control app to monitor the Colorado M-series the System administrator has to configure the right settings first. Before you begin Make sure: • You have System administrator rights. •...
Page 283 Configure PRISMAsync Remote Control 8. Under [Add a new cloud service user] fill in the email addresses of the users of the PRISMAsync Remote Control app and click on [Add]. Here you can also remove users. NOTE Via settings editor, [Configuration] →[Connectivity]→[Open administration website] you can always log in with your administrator account and add or remove printers and users.
Page 284: Test Prismasync Remote Control
Test PRISMAsync Remote Control Test PRISMAsync Remote Control Introduction When you have configured PRISMAsync Remote Control, you can test the connection between PRISMAsync Remote Control and the cloud services. Before you begin Make sure you have configured PRISMAsync Remote Control. For more information, see Configure PRISMAsync Remote Control on page 282.
Page 285 Test PRISMAsync Remote Control 10. Check on your mobile device if you have received a notification. When you did not receive a notification: • Make sure that notifications are allowed in the app PRISMAsync Remote Control. • Make sure the app PRISMAsync Remote Control is not open on the foreground (active in the background is no problem).
Page 286: Manage Users For Prismasync Remote Control
Manage users for PRISMAsync Remote Control Manage users for PRISMAsync Remote Control Introduction When you have configured PRISMAsync Remote Control you can manage the users via the cloud services administration website. Procedure 1. Open the settings editor. 2. Click on [Configuration] →[Connectivity]. 3.
Page 287: Make A Backup
Make a backup Make a backup Introduction It is advised to make a backup with confidential data and export it to a file to save on another location than the controller. The confidential data consists of: the System administrator password, identity certificates (including private key), trusted certificates. Procedure 1.
Page 288: Restore A Backup
Restore a backup Restore a backup Introduction When you have made a backup you can restore it. Before you begin You need to have a backup created before. It is highly recommended to have exported a backup. Make a backup on page For more information, see 287.
Page 289: Enable System Installation From Usb
Enable system installation from USB Enable system installation from USB Introduction Installation from a USB key is used by the Service technician for system installation or reinstallation. For security reasons related to USB, it is possible to disable installation from USB. Procedure 1.
Page 290 Enable system installation from USB Chapter 8 - Configure the network and security settings...
Page 291: Troubleshooting And Support
Chapter 9 Troubleshooting and support...
Page 292: Tips And Tricks
Tips and tricks Tips and tricks Introduction In order to use the Colorado M-series in the best way possible it is advised to follow the below listed tips and tricks. Subject Follow step by step actions Always follow the instruction given on the operator panel step by explained step in the specified order.
Page 293 Tips and tricks Subject Tape leading edge straight In case of winding, the leading edge of the media must be aligned and taped straight on the take-up roll core for best winding and printing quality. Tape first the center and then the sides. Print with or without winding on For more information, see page...
Page 294: General Support
General support General support Change the regional settings Introduction You can change the language, system of measurement, date and time, or time zone under the regional settings on the operator panel. Procedure 1. On the operator panel, tap on the [System] icon on the right. 2.
Page 295: Set The Energy Save Modes
Set the energy save modes Set the energy save modes Introduction You can enable the energy save modes, automatic wake-up mode and automatic shutdown mode, via the settings editor. Set timers for each day of the week to wake up or turn off (standby mode) the printer.
Page 296: Download An Account Log File
Download an account log file Download an account log file Introduction For every job that is finished a record is added to the account log file. You can download the file via the settings editor to check the properties and counters of your job. On account log files •...
Page 297 Download an account log file Field Description jobtype The value AP (Automatic Print Jobs) is used for all jobs from the RIP, so the value is always AP. jobname The name of the job specified in the RIP. printmode The name of the print mode that was used in the job. startdate <yyyy><mm><dd>...
Page 298 Download an account log file Field Description media <num> in 0.1 mm (0.004 inch). The length of the media that is used for the job. lengthused Media that is used for calibrations or maintenance actions is not included. printedarea <num> in 1 mm² (0.004 inch²). Area of the media that is covered by images. This includes white pixels, and excludes any empty space surrounding the images.
Page 299: Configure, Download, And Install Software Updates From On Remote Service
Configure, download, and install software updates from On Remote Service Configure, download, and install software updates from On Remote Service Introduction When you configured the download and installation of operating system updates from On Remote Service, the print server behaves as follows: •...
Page 300 Configure, download, and install software updates from On Remote Service 2. Go to [Available PRISMAsync and operating system updates from On Remote Service]. 3. Click [Configure]. 4. By default, the checkboxes to receive software updates are checked. You can uncheck a checkbox if you do not want to receive software updates from On Remote Service.
Page 301 Configure, download, and install software updates from On Remote Service • You receive an email when an error occurs during downloading or installation of the software updates. Download the software update from ORS manually 1. Open the Settings Editor and go to: [Support]→[Software updates]. 2.
Page 302 Configure, download, and install software updates from On Remote Service • [Operating system updates], if the software update is an operating system update. Chapter 9 - Troubleshooting and support...
Page 303: Configure, Upload And Install Operating System Updates From A File
This procedure applies only to operating system updates that are manually uploaded in the Settings Editor. Approach https://downloads.cpp.canon/ The operating system updates can be downloaded via: The operating system updates consist of multiple files. This is called an update package. All files must be installed.
Page 304 Configure, upload and install operating system updates from a file • [Immediately]: The printer installs the operating system updates once they are present on the system. The printer remains operational. To finalize the installation, you must restart the system. • [At specified time]: The printer installs the operating system updates at the time you specify.
Page 305 Configure, upload and install operating system updates from a file 5. Click [Select a file] to navigate to the operating system updates that needs to be installed. 6. Click [OK] to upload the selected file to the printer. The duration of the upload and validation process depends on the size of the update. Do not restart your system during this process.
Page 306 Configure, upload and install operating system updates from a file After you restart the system, the software update is removed from the list in [Available PRISMAsync and operating system updates from On Remote Service]. The installed software update can be seen in one of the following lists: •...
Page 307: Install A License Via Ors
Install a license via ORS Install a license via ORS Introduction It is possible to receive a license through On Remote Service (ORS). Instead of making the license request, you send a request to the back-office via e-mail and upload the license manually. Once there is an agreement regarding the license(s) requested, a product license number is registered in the ILMS database.
Page 308 Install a license via ORS NOTE The system will not restart automatically after you click [OK]. 6. The install window confirms successful installation of the license. Click [OK]. NOTE When the error 'An unknown error has occurred' appears, the license may not be available yet on the system.
Page 309 Install a license via ORS Chapter 9 - Troubleshooting and support...
Page 310: Install A License Received Via E-Mail
Install a license received via e-mail Install a license received via e-mail Introduction This procedure describes how to install the license file once received via e-mail. How to install a license Procedure 1. Save the received zipped license file on the workstation. 2.
Page 311 Install a license received via e-mail 6. The Install license from file window opens: 7. Browse to the workstation directory where you saved the new zipped license file. 8. Select the license file and click [Open]. The following window opens: 9.
Page 312 Install a license received via e-mail 13. Check that the required options are licensed as expected. At this moment the licenses are present, but not yet activated. For example: 14. To activate the licenses, restart the printer via [Support]→[Troubleshooting]→[Printer restart and job removal]→[Restart the system].
Page 313 Install a license received via e-mail Chapter 9 - Troubleshooting and support...
Page 314: Move The Printer
Move the printer Move the printer You should not move the printer. When you want to move the printer, contact your local service representative. Chapter 9 - Troubleshooting and support...
Page 315: Turn The Printer On And Off
Turn the printer on and off Turn the printer on and off Introduction The printing system is powered on by the service technician at installation. You can turn the printer on or off via the button on the media output side. Procedure 1.
Page 316: General Troubleshooting
General troubleshooting General troubleshooting Stop the printer Introduction In case of problems or a dangerous situation you can stop the printer immediately. IMPORTANT Opening the top cover during operations, can result in uncured ink. Only perform this action when absolutely necessary. Procedure 1.
Page 317: Restart The Printer
Restart the printer Restart the printer Introduction You can restart the printer via the operator panel. You might be asked to restart the system to activate settings, or in case of a software issue it might help to restart the system. Procedure 1.
Page 318: Remove All Jobs
Remove all jobs Remove all jobs Introduction You can delete all jobs from the queue via the settings editor. When to do When you cannot delete a job in the queue or you want to clear all jobs at once in the system, follow the procedure below.
Page 319: Download Data Log Files
Download data log files Download data log files Introduction When your local Service representative requests it, you can download the data log files of your printer via the settings editor. Procedure 1. Open the settings editor. 2. Click on [Support]→[Troubleshooting]. 3.
Page 320 Download data log files 5. The new file is added at the top of the list of files. 6. Click on the file to download. 7. Send the set of files to your local Service representative. Chapter 9 - Troubleshooting and support...
Page 321: Download The Last Received Job File
Download the last received job file Download the last received job file Introduction When you have problems with a print job and your local Service representative requests it, you can download the print file of this job via the settings editor. Procedure 1.
Page 322 Download the last received job file 10. Send the file to your local Service representative. Chapter 9 - Troubleshooting and support...
Page 323: Enable Extended Printhead Logging
Enable extended printhead logging Enable extended printhead logging Introduction When your local Service representative requests it, you can enable extended printhead logging. When you enable this setting, the server stores additional information about the printheads. This setting will automatically be disabled after 30 days. Procedure 1.
Page 324: Turn The Printer On After A Power Cut
Turn the printer on after a power cut Turn the printer on after a power cut Introduction When power has been cut to the machine, you have to power the machine on. The machine has to be on to keep the printer in optimal condition. Procedure 1.
Page 325: Remove Media From The Paper Path
Remove media from the paper path Remove media from the paper path Introduction In case of a media jam or a carriage crash you can remove the media from the paper path. Before you begin • Wear the Colorado M-series prescribed Microflex gloves for handling ink. •...
Page 326 Remove media from the paper path 2. Go to the media input side and open the media cover. 3. Take the knife and cut the media in the cutting guide. 4. Close the media cover. 5. Pull firmly to open the media drawer. Chapter 9 - Troubleshooting and support...
Page 327 Remove media from the paper path 6. Use both hands to turn the media roll backwards (1) and remove the media from the metal paper guide. If present, do this for both media rolls. 7. Close the media drawer. 8. Put on the Colorado M-series approved gloves. 9.
Page 328 Remove media from the paper path 13. Fold the media towards you, from output side to input side, until the transport pinch. 14. Hold the folded media and pull the media from the transport pinch. 15. Dispose the media as chemical waste according to the local regulations. Clean the platen on 16.
Page 329: Replace A Drive Gear On A Media Shaft
Replace a drive gear on a media shaft Replace a drive gear on a media shaft Introduction You can replace a drive gear on a media shaft without service assistance. Replace a drive gear on a media shaft Video: For inside winding, you need the new take-up media shaft. The gear inside the new take-up media shaft is marked with the number 2.
Page 330 Replace a drive gear on a media shaft Before you begin Use Colorado M-series prescribed: • Screwdriver (Torx-20) • Drive gear NOTE List of Colorado M-series For information on the prescribed maintenance materials, see maintenance materials on page 247. CAUTION •...
Page 331 Replace a drive gear on a media shaft 8. Take a new drive gear and insert the four hex nuts in the slots. 9. Place the new drive gear into position on the media shaft (1). Make sure you align the drive gear with the markers inside the shaft.
Page 332: Cancel The Replacement Of A Maintenance Tray
Cancel the replacement of a maintenance tray Cancel the replacement of a maintenance tray Introduction When you open the maintenance drawer the operator panel displays a message that you have to replace the maintenance tray. When you did this by accident, and you do not have to replace the maintenance tray you can cancel the replacement.
Page 333: Solve Specific Quality Problems
Solve specific quality problems Solve specific quality problems Before you try to solve specific quality problems, make sure you have already checked and tried the general workflow for maintaining and improving quality. General workflow for improving quality on page For more information, see 250.
Page 334: Gradient Banding
Gradient banding Gradient banding Introduction Problem description Action Gradient/varia- Try a slower print mode. See Select a print mode on page tion within the swath. Wrinkles on In high coverage areas in gloss print See wrinkle in topic modes. page 340.
Page 335: Lines At Swath Boundary
Lines at swath boundary Lines at swath boundary Introduction Swath boundary. Two adjoining swaths/passes of the printhead must be positioned without overlap (dark lines), or gap (white lines). Problem description Cause Action OD lines occur at the Usually worse during Perform a media cali- swath boundary.
Page 336 Lines at swath boundary Lines at swath boundary Procedure 1. Clean the platen and buffer plate, see Clean the platen on page 195 Clean the buffer plate on page 198. Chapter 9 - Troubleshooting and support...
Page 337 Lines at swath boundary 2. Check if the media quality is ok. If not, try a different media. Check if the [Media thickness] setting in the RIP is correct. Calibrate the media on page 3. Perform a media calibration. 120. A media calibration will minimize the darker or lighter lines in 1st meter (40") of the print caused by the media step.
Page 338: Lines Within Swaths
Lines within swaths Lines within swaths Introduction Problem description Cause Action Sharp OD/gloss lines A single light line Detected too late for Cannot be solved (a for a single mono-col- (does not repeat in compensation in that slower print mode will or and its correspond- next swath).
Page 339 Lines within swaths Procedure 1. Perform automatic maintenance with nozzle optimization and manual maintenance. See Start automatic maintenance on page 180 Start manual maintenance on page 182. Lines due to nozzle failure Calibrate the media on page 2. Perform media calibration. 120.
Page 340: Wrinkles
Wrinkles Wrinkles Introduction Gradient banding within swath for glossy print modes. Only for high coverage mixed colors. Solve wrinkles on your print. Wrinkles show as rough repeating patterns especially in black. Follow the procedure below. You can stop at any time in the procedure when the problem is solved.
Page 341: Vertical Banding
Vertical banding Vertical banding Introduction Problem description Cause Action Sharp lines or bands. Matching the roller Some media are very Try a different medi- positions. sensitive to mechani- cal deformation. More gradual varia- Selected print mode is Select a slower print Select a tion, some periodicity to fast.
Page 342 Vertical banding No gradual variation vertical banding Chapter 9 - Troubleshooting and support...
Page 343: Micro-Uniformity/Graininess
Micro-uniformity/graininess Micro-uniformity/graininess Introduction Solve micro-uniformity, for example graininess, mottle and small repeating structures on your print. Visibility non-uniform distributed ink drops on your print. The reason for this can be incorrect alignment or coalescence. Follow the procedure below. You can stop at any time in the procedure when the problem is solved.
Page 344 Micro-uniformity/graininess 5. When you see coalescence in the print, decrease the [Print surface temperature]. Change the media settings on page With coalescence results in graininess Without coalescence no graininess visible 6. Select a higher quality print mode. Change the media settings on page 76 Select a print mode on page After you finish...
Page 345: Media Touches
Media touches Media touches Introduction Prevent media touches from happening. When the media touches the printhead or printhead carriage, the print gets pollutes or smudged. Follow the procedure below. You can stop at any time in the procedure when the problem is solved. Media touches Procedure 1.
Page 346 Media touches 3. Make sure the media is not damaged or curled. 4. Make sure the media and the printer are not stored in a humid place. Check that the humidity is not too high. 5. Make sure the correct winding option is selected in the RIP. You can print and wind with a tension Print and wind with a tension bar on page Print and wind with a bar or a locked tension bar.
Page 347: Misalignment Between Gloss And Matte In Flxfinish+ Mode
Misalignment between gloss and matte in FLXfinish+ mode Misalignment between gloss and matte in FLXfinish mode Introduction The misalignment is visible as white lines between the gloss and matte parts of the print. Problem description Cause Action Misalignment be- More likely to be visi- Media step not accu- Perform a media cali- tween gloss and matte...
Page 348: Solve Specific Media Transport Problems
Solve specific media transport problems Solve specific media transport problems Next to specific quality problems resulting in artefacts, you can also see media touches or a lower print quality caused by media transport problems. Problems in media transport can usually be observed through the top cover when you watch the media being transported over the platen.
Page 349: Wrinkling Media
Wrinkling media Wrinkling media Introduction Solve media touches or print quality artefacts caused by the wrinkling of media in the transport direction. When you are using a flexible media such as textile or canvas which is not fed in the printer correctly or you are using a media type that is humid-sensitive, the media can start to wrinkle on the platen in the transport direction.
Page 350: Waves In Media
Waves in media Waves in media Introduction Solve media touches or print quality artefacts caused by waves in the media. When media is flexible and or of a relatively narrow media width (<1000mm) the vacuum suction can be too low and the media will start to move over the platen in a wave motion.
Page 351: Curling Media
Curling media Curling media Introduction Solve media touches or print quality artefacts caused by the curling of media. When you are using a stiff media at the leading edge of the roll, the media can get a leading edge curl. When you are using a multi-layer based media with high ink coverage at the side edge or a media stored in high humidity, the media can get a side-edge curl.
Page 352: Drifting Media
Drifting media Drifting media Introduction Solve printing over the side edges of the media caused by the drifting of media. When media is not rolled up evenly on the core or the media is not fed in the printer correctly, the media will drift on the platen.
Page 353: Slipping Media During Calibration
Slipping media during calibration Slipping media during calibration Introduction When you are calibrating a smoother or flexible media, the media can start to slip on the platen resulting in an inaccurate calibration. Misalignment observed on the calibration prints can indicate the problem. Follow the procedure below to improve media transportation during the calibration process.
Page 354: Clean Pollution On The Printer
Clean pollution on the printer Clean pollution on the printer Guidelines for cleaning uncured ink Introduction When the system is polluted with uncured ink you have to clean it. In order to work safe, follow the described guidelines. Various parts in the printer can get polluted. Check all these parts when the system has been polluted by uncured ink.
Page 355: Clean The Media Cover
Clean the media cover Clean the media cover Introduction When the printer is polluting your media with for example uncured ink or glue, check the media cover. In case of pollution, you can clean the media cover. Before you begin Use Colorado M-series prescribed: •...
Page 356 Clean the media cover 3. Inspect if the media cover is polluted on the inside. 4. Take a lint free cloth and clean the media cover. 5. Dampen the cloth with the cleaning liquid to remove any remaining ink. IMPORTANT Use the prescribed cleaning liquid.
Page 357: Clean The Guide Plate And Replace The Foams And Roller Assy
Clean the guide plate and replace the foams and roller assy Clean the guide plate and replace the foams and roller assy Introduction When you see your print is polluted with a clear ink stamp coming from the guide plate, you must clean the guide plate and replace the foams and roller assy.
Page 358 Clean the guide plate and replace the foams and roller assy 4. Go to the media output side and locate the guide plate with the roller assy and foams. 5. Locate the roller assy under the guide plate. 6. Pull to take out the roller. 7.
Page 359 Clean the guide plate and replace the foams and roller assy 14. Dispose the gloves and cloth as chemical waste according to local regulations. 15. Take the new foams and slide them in place. 16. On the left end, push in a new plug and push in a new pin. 17.
Page 360: Error Codes Overview
• Check the fan settings. • Use uncurled or undamaged media. • Use the correct winding mode. • Use recommended media and pro- files from Canon media guide web- site. • Make sure media is not damaged or curled. • Make sure the media can be transpor- ted well.
Page 361 Error codes overview Error code Message Action 6539 Temperature deviation • Check the air inlet and outlet for ob- error structions. Vacuum the • Vacuum the chiller, see 6540 Temperature at set chiller and check the fluid level on point timeout page 200.
Page 362 Error codes overview Error code Message Action 24704 Open during run Do not open the media drawer when the led is off. Chapter 9 - Troubleshooting and support...
Page 363: Chapter 10 Regulation Notices
Chapter 10 Regulation Notices...
Page 364 • CAN ICES-3 (A)/NMB-3(A) Conformity declaration for Radio Equipment Directive; RED (EEA including Switzerland) • Hereby Canon Production Printing declares that the printer is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU (RED). The product is CE- marked to show conformance with applicable legal requirements.
Page 365 Conformity declaration for Radio devices (USA and Canada) • This equipment contains a certified modular transmitter. The modular transmitter is located in the ink supply unit and can only be accessed by a service technician. • The transmitter’s FCC ID is 2AGNM, the IC ID is 22117. Conformity declaration for Federal Telecommunications Law (Mexico) This end device contains an RFID module which is already approved by IFETEL (RCPOCOC16-1941) for Federal Telecommunications Law.
Page 366 VCCI (Japan) • Class A ITE (CISPR22) Class A ITE (CISPR22) Translation: This is a Class A product based on the standard of the VCCI Council. If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions.
Page 367 • This product contains a battery. Please do not remove the battery. If the battery needs replacement, this should be done only by skilled service technicians who are aware of the removal instructions provided by Canon Production Printing. • This product contains a battery or batteries. It (They) is (are) located in (a) printed circuit board(s) that is (are) essential for the continuous error-free functioning of the product.
Page 368 • Caution: Canon Production Printing does not accept any liability for any damage or consequences, if the batteries are removed by persons other than Canon Production Printing service personnel. Battery labeling (Taiwan) Translation: Waste batteries, please recycle. Battery labeling (United Kingdom; England, Scotland and Wales) •...
Page 369 WEEE scheme or your household waste disposal service. For http:// more information regarding return and recycling of WEEE products, please visit: www.canon-europe.com/sustainability . Reference: Directive 2012/19/EU. End of Life; WEEE (United Kingdom) This symbol indicates that this product is not to be disposed of with your household waste, according to the UK Waste Electrical and Electronic Equipment Regulations.
Page 370 WEEE products, please visit or write to us at cipl.ewaste@canon.co.in. Also, this product complies with the "E-Waste (Management) Rules, 2016" and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 % by weight and 0.01 % by weight for Cadmium, except for the exemptions set in Schedule II of the Rule.
Page 371 - Decision No.4693/QD-BCT correcting Circular 30/2011/TT-BCT. For the statement on Canon Marketing Vietnam website, please see the last paragraph on the http://www.canon.com.vn/personal/web/company/about/ web page of the following URL: REACH compliance (EEA including Switzerland) •...
Page 372 Glanzgrad bei Peripheriegeräten (Germany) Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Translation: The equipment is not intended for use within the direct visual field of a workplace equipped with a monitor screen.
Page 373: Index
Index Index Certificate import..........276 Change password..........268 2-sided..............150 Chiller............200, 243 Clean guide plate..........357 Clean ink unit............203 Clean maintenance station........186 3 Layers High Quality..........85 Clean matrix plate..........188 3 Layers Specialty...........85 Clean media cover........198, 355 Clean ruler.............208 Clean the MC scanner..........
Page 374 Index Delete jobs............318 Ink................247 Demineralized water..........248 Ink clean..............203 Demo print............253 Ink pollution............354 Documentation............16 Ink refill..............210 Double sided............150 Inside printing............145 Double-sided printing........146, 149 Download data log files........319 Download the last received job file.....321 Knife............223, 247, 248 Drifting media............
Page 375 Index Media touches............345 PRISMAsync Remote Control Media workflow............43 App..............173 Micro-uniformity...........343 Configure............282 Misalignment gloss/ matte........347 Test..............284 Moist sensitivity............80 Users............... 286 Monodirectional............. 83 Protocols............... 274 Move media manually......... 141 Move the printer........... 314 Move up job............170 Quality Bulging media..........
Page 376 Index Turn the printer on..........324 Turn the printer on and off........315 Safe use..............13 Safety information..........13 Scraper..............248 Screwdriver (Torx-20).......... 248 Unload a media roll..........162 Screwdriver (Torx-25).......... 247 Unload a roll from the roll winder...... 159 Screwdriver (Torx-6)..........248 Users................11 Security certificate..........275 Security settings...........
Page 378 Canon Latin America Inc. cla.canon.com Canon Australia Pty. Ltd. canon.com.au Canon China Co. Ltd. canon.com.cn Canon Singapore Pte. Ltd. sg.canon Canon Hongkong Co. Ltd. hk.canon Canon Production Printing Systems Inc. cweb.canon.jp/eng/corporate Canon Korea Inc. kr.canon © 2023 Canon Production Printing...

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Canon Colorado M Series Operation Manual

Chapter 1 Introduction

Chapter 2 Safety Information

Chapter 3 Explore the System

Chapter 4 Handle the Media

Chapter 5 Print a Job

Chapter 7 Improve Quality

Chapter 10 Regulation Notices

Quick Links

Troubleshooting

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Summary of Contents for Canon Colorado M Series