Configure Remote Assistance - Canon Colorado M Series Operation Manual

Configure remote assistance

Configure remote assistance
Introduction
Enable and configure remote assistance to give the service organization access to your system.
The service technician is then able to operate your system and provide assistance remotely.
Remote assistance is by default disabled and is limited to 172 hours.
Procedure
1. On the operator panel, tap on the [System] icon on the right.
2. Tap on [Remote services]→[Remote connection].
NOTE
You have to log in as System administrator to change some settings. For more
information, see
3. Next to [Remote assistance], tap on the arrow and select [Enabled].
4. Tap on the box next to [Remote assistance session timeout [1-168 hours]] and fill in the time in
hours you want the remote assistance session to automatically end.
5. Tap on [Save].
6. Tap on [Remote connection]→[Test remote connection].
7. Next to [Remote assistance test result] you can see whether the connection was successfully
established.
NOTE
• When you cannot connect remote assistance, contact your local Service
• Since a remote assistance session is established via a point to point connection, only
• Disable the remote connection when you want to terminate the connection with the
262 Chapter 8 - Configure the network and security settings
Log in as a System administrator on page
representative.
this specific system and none of the other systems at your site can be reached.
service organization. Then you are always in control.
263.