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Proximus Forum 5010 User Manual

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Forum IPhone 5010
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Summary of Contents for Proximus Forum 5010

  • Page 1 Forum™ Forum™ 5000 Forum IPhone 5010 Forum IPhone 5020 Forum IPhone 5030 User Guide...
  • Page 2 Welcome to Proximus Thank you very much for choosing this Proximus product. Our product meets the strictest requirements with regard to design and quality. Forum IPhone 5010, 5020, 5030 This User Guide will show you how to use your Forum IPhone 5010, Forum IPhone 5020 or Forum IPhone 5030 and answer all your major questions.

  • Page 3: Table Of Contents

    Contents Forum IPhone 5010/5020/5030 SIP System Telephones....... .7 About this Manual ..........9 Using Your Telephone.
  • Page 4 Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5030) ..........29 Attaching Multiple Expansion Modules .
  • Page 5 Navigation Keys/Select Key ........63 Options Key .
  • Page 6 Programming Keys ....... . . 84 Trunk Keys..........86 Feature Keys .
  • Page 7 Making External/Internal Calls ......107 Establishing a Connection ........107 Manual or Automatic Line Seizure .
  • Page 8 Using Busy Keys..........137 Using the Busy Key “Call Number”...

  • Page 9: Sip System Telephones

    Forum IPhone 5010/5020/5030 SIP System Telephones The Forum IPhone 50x0 telephones are Voice over IP (VoIP) telephones in accordance with the internationally standardised SIP standard (Session Initiation Protocol). They are operated as SIP system telephones when connected to the Forum 500 / Forum 5000 communications system and allow you a comforable use of the communications system’s features.
  • Page 10 Models of the Forum IPhone 50x0 product family Forum IPhone 5010 ● 2.75" 128x48 pixel graphical display ● Up to 2 lines with dedicated trunk keys ● Wideband handset and speaker- phone ● 2 dual 10/100 BaseT Ethernet ports with hardware based switch ●...

  • Page 11: About This Manual

    About this Manual Forum IPhone 5030 ● Large color 4.3" 480x270 pixel LCD display ● 2 dedicated trunk keys with LED, further trunk keys can be programmed ● Magnetic Keyboard Interface ● 2 GigE Ethernet Ports ● DHSG/EHS headset support/ Expansion module support ●...

  • Page 12: Using Your Telephone

    Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised Proximus service personnel. ● Keep fluids and chemicals away from the telephone and its accessories.

  • Page 13: Cleaning

    Using Your Telephone ● in unventilated rooms; ● near devices that generate strong magnetic fields, electrical devices, fluo- rescent lamps, computers, radios or television sets; ● in dusty places or places subjected to vibrations, shocks or extreme temperature fluctuations. Place the telephones on a non-slip surface. The surface finish of your furniture may affect the telephone’s pedestals, softening them and causing them to leave undesirable marks on your furniture.

  • Page 14: Installing The Telephone

    Scope of Delivery Installing the Telephone Scope of Delivery When you unpack your phone, you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone. Telephone Handset Handset Cord Two-Angle Stand Key Cards and Plastic Regulatory /...

  • Page 15: Connecting A Handset Or Headset

    Connecting a Handset or Headset Connecting a Handset or Headset Handset Turn the phone over and locate the handset jack marked with the symbol. Insert one end of handset cord into the jack until it clicks into place. Then route the handset cord through the groove (see illustration Jacks on the back of the phone on page 13).

  • Page 16: Desk Installation

    Desk Installation Please note:The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty. Desk Installation For desk installation of the SIP system telephones Forum IPhone 5010 / 5020 /5030 a reversible stand is included that attaches to the back of the phone above the various ports.
  • Page 17 Desk Installation 35° 55° Installing the Telephone...

  • Page 18: Inserting The Key Card For Labelling The Keys

    Inserting the Key Card for Labelling the Keys Inserting the Key Card for Labelling the Keys The key card provided is for labelling the programmable keys on the SIP system telephones Forum IPhone 5010 and Forum IPhone 5020. You can label the paper key card manually or print it via the web console of the Forum 500 / Forum 5000 communications system (in the Configurator, Telephony >...

  • Page 19: Forum Iphone 5020

    Inserting the Key Card for Labelling the Keys 3. Place the plastic cover over the paper key card ensuring the plastic cover tabs are inserted into their respective slots. A: Tab insertion slots B: Plastic cover tabs 4. Press the plastic cover down firmly to even out and secure the plastic cover to the phone.

  • Page 20: Connecting To The Network

    Connecting to the Network 2. Place the plastic cover over the paper key card ensuring the plastic cover tabs are inserted into their respective slots. A: Tab insertion slots B: Plastic cover tabs 3. Press the plastic cover down firmly to even out and secure the plastic cover to the phone.

  • Page 21: Direct Or Shared Network Connection

    Connecting to the Network Direct or Shared Network Connection The SIP system telephone Forum IPhone 5010 / 5020 /5030 can be set up as a direct network connection to the Ethernet wall jack or as a shared network connection as a pass-through if connecting the phone to a computer or another network device.

  • Page 22: Direct Network Connection

    Connecting to the Network Direct Network Connection Located on the back of the phone are two fully switched 10/100/1000 Mbps Ethernet cable ports (Forum IPhone 5010: 10/100 Mbps). The port marked with the symbol is used to connect the phone to the network, as well as provide power to your phone (if required).

  • Page 23: Installing Expansion Modules

    Scope of Delivery Installing Expansion Modules Scope of Delivery When you unpack the Expansion Module package (Forum 500(0) Keypad Paper FIP 5020/5030 or Forum 500(0) Keypad Display FIP 5030), you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone.
  • Page 24 Scope of Delivery Forum 500(0) Keypad Display FIP 5030 Expansion Module Two-Angle Stand 1 x 6mm Screw Regulatory/Safety Insert 2 x 8mm Screw Installing Expansion Modules...

  • Page 25: Hardware Features

    Hardware Features Hardware Features Forum 500(0) Keypad Paper FIP 5020/5030 A: Front View, B: Back View Legend 1 Programmable Keys 2 Key Card and Cover 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes Installing Expansion Modules...
  • Page 26 Hardware Features Forum 500(0) Keypad Display FIP 5030 A: Front View, B: Back View Legend 1 Softkeys 2 Level Keys 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes Installing Expansion Modules...

  • Page 27: Installation

    Installation Installation The Expansion Modules connect to the right side of your SIP system telephone via the connector plate. Expansion Module … can be connceted to Forum 500(0) Keypad Paper ● Forum IPhone 5020 FIP 5020/5030 ● Forum IPhone 5030 Forum 500(0) Keypad Display ●...
  • Page 28 Installation If connecting the module to a Forum IPhone 5030, extend the connector plate by gently pulling the connector plate to the right and using a #2 Philips head screwdriver, screw in the two 8mm screws in the holes labelled A and C. Forum 500(0) Keypad Paper FIP 5020/5030 Forum 500(0) Keypad Display FIP 5030 5.

  • Page 29: Attaching The Stand

    Installation Example: Forum 500(0) Keypad Display FIP 5030 and Forum IPhone 5030 6. Using a #2 Philips head screwdriver, screw in the 6mm screw into the hole labelled D. Attaching the Stand 1. Locate the stand insertion area on the back of the Expansion Module. 2.
  • Page 30 Installation 55° 35° Forum 500(0) Keypad Paper FIP 5020/5030 Installing Expansion Modules...

  • Page 31: Inserting The Key Card (Forum 500(0) Keypad Paper

    Installation 55° 35° Forum 500(0) Keypad Display FIP 5030 3. Turn over both units so that they are sitting face up on the desk with the Expansion Module sitting flush against the right side of the phone. Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5030) The key card contains label identification spaces for the 16 programmable keys.

  • Page 32: Attaching Multiple Expansion Modules

    Installation A: Paper Key Card B: Tab Insertion Slots C: Plastic Cover Tabs 3. Press the plastic cover down firmly to even out and secure the plastic cover to the Expansion Module. Note: You can label the paper key card manually or print it via the web console of the Forum 500 / Forum 5000 communications system (in the Configurator, Telephony >...
  • Page 33 Installation 1. Turn your phone and connected Expansion Module over so that the back is facing you. 2. Turn your additional Expansion Module(s) over so that the back of the module(s) is/are facing you. 3. Connect the additional Expansion Module(s) to your initial Expansion Module using the connector plate(s) as indicated in the illustration below.
  • Page 34 Installation Connecting multiple Forum 500(0) Keypad Display FIP 5030 Expansion Modules 4. Using a #2 Philips head screwdriver, screw in the 6mm screw(s) into the hole(s) labelled D. Installing Expansion Modules...

  • Page 35: Installing The Detachable Magnetic Keyboard

    Safety Precautions Installing the Detachable Magnetic Keyboard The Forum 500(0) Keyboard Azerty FIP 5030 magnetically connected keyboard provides a full keyboard for a more natural typing interface. Forum 500(0) Keyboard Azerty FIP 5030 features ● Magnetically connects to phone (i. e. no cables required) ●...

  • Page 36: Scope Of Delivery

    Scope of Delivery WARNING! Never allow the neodymium magnets contained in this product near a person with a pacemaker or similar medical device. The strong magnetic fields of the magnet can affect the operation of such devices CAUTION! Neodymium magnets will lose their magnetic properties if heated above 80°...

  • Page 37: Hardware Features

    Hardware Features Hardware Features Legend 1 Keyboard 2 Connection Pins 3 Connection Status LED 4 Navigation Keys 5 Locking Bar 6 Screw Lock Holes 7 Neodymium Magnets Installation You can install the Forum 500(0) Keyboard Azerty FIP 5030 detachable magnetic keyboard by simply using the strength of the magnets to quickly attach and detach the keyboard to your phone when required or you can utilize the locking bar on the phone-to-keyboard magnetic connector and included screw to attach the keyboard to the phone in a more secure manner.

  • Page 38: Option A - Magnet-Only Connection

    Installation 2. On the back of the phone, locate and remove the rubber cap covering the connection magnet insertion area. 3. Insert the phone-to-keyboard magnetic connector into the area left vacant by the removal of the rubber cap. Note: The magnetic connector should be installed with the visible surfaces of neodymium magnets facing towards the bottom of the phone.
  • Page 39 Installation 2. Position your phone back on your desk and slide the keyboard towards the magnetic connector until the keyboard snaps into place. Notes: – When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used.

  • Page 40: Option B - Reinforced Connection

    Installation Option B – Reinforced Connection Follow the procedures below if you plan on using the keyboard frequently and/or prefer a more reinforced/secure connection between the phone and the keyboard. 1. Swing the locking bar of the magnetic connector towards the front of the phone until it clicks in place.
  • Page 41 Installation Forum IPhone Notes: – When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used. – The phone must be on for it to recognize the keyboard. –...
  • Page 42 Installation Note: The locking bar and screw is not designed to permanently secure the keyboard to the phone. It is used to simply reinforce the connection so that the keyboard does not become accidently dislodged by a light impact. With the locking bar and screw in place, the keyboard can still be knocked loose if the impact is hard enough.

  • Page 43: Wall Installation

    Scope of Delivery Wall Installation The SIP system telephones Forum IPhone 5010 / 5020 /5030 can be mounted to a wall using the Forum 500(0) Wall mounting kit FIP 50X0 (optional accessory). The wall mount kit allows you to easily and securely mount your phone in one of two ways: ●...

  • Page 44: Hardware Features

    Hardware Features Hardware Features Wall Mount Connector Wall Mount Base Legend 1 Release Lever 2 Anti-Theft Screw Lock Hole 3 Direct Wall Mount Holes 4 Telco Wall Plate Support Direct Wall Mount Installation To mount your phone directly to the wall: 1.
  • Page 45 Direct Wall Mount Installation 2. Locate the wall mount insertion area on the back of the phone (above the various ports). 3. Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place.
  • Page 46 Direct Wall Mount Installation 5. Using the handset hook rotating tool, rotate the handset hook 180° as illustrated in the figure below. Forum IPhone The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall. 6.
  • Page 47 Direct Wall Mount Installation Note: Depending on the wall type, you may need to use wall anchors. Wall anchors are included with your Forum 500(0) Wall mounting kit FIP 50X0. 7. On the back of your phone, connect the provided Ethernet cable into the network port marked with .
  • Page 48 Direct Wall Mount Installation 10° Orientation 20° Orientation 9. (Optional) Insert the locking screw into the Screw Lock Hole located on the right side of the Wall Mount Connector and gently tighten using a Philips- head screwdriver to secure the Wall Mount Connector to the Wall Mount Base.

  • Page 49: Telco Wall Plate Installation

    Telco Wall Plate Installation WARNING! Tighten the screw until snug but do not over tighten. Over- tightening may cause damage to the screw lock hole. 10.If required, place the handset into your phone’s handset cradle. Telco Wall Plate Installation To mount your phone on top of an existing telco wall plate: 1.
  • Page 50 Telco Wall Plate Installation 2. Locate the wall mount insertion area on the back of the phone (above the various ports). 3. Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place.
  • Page 51 Telco Wall Plate Installation Forum IPhone The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall. 6. If possible, loosen the screws from the existing telco wall plate enough so that the Wall Mount Base is able to slide in place.
  • Page 52 Telco Wall Plate Installation A: Degree Markings B: Telco Wall Plate C: Overlay and Pull Down D: Wall Mount Base Secured to Telco Wall Plate Note: If necessary, tighten the screws to firmly lock the Wall Mount Base in place. Wall Installation...
  • Page 53 Telco Wall Plate Installation 7. On the back of your phone, connect the provided Ethernet cable into the network port marked with . Plug the other end of the Ethernet cable directly into the network jack on the wall. 8. Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base until it snaps into place.

  • Page 54: Dismounting The Phone

    Dismounting the Phone 9. (Optional) Insert the locking screw into the Screw Lock Hole located on the right side of the Wall Mount Connector and gently tighten using a Philips- head screwdriver to secure the Wall Mount Connector to the Wall Mount Base.
  • Page 55 Dismounting the Phone WARNING! Do not press or apply any pressure on the phone’s LCD display. Doing so may crack or otherwise irrevocably damage the display. 2. With the Release Lever pressed, using your other hand, gently slide the phone in an upward motion until the phone and Wall Mount Connector are detached from the Wall Mount Base.

  • Page 56: Feature Overview

    Configuration and Programming Feature Overview Configuration and Programming Using the web console The SIP system telephones are configured on the web console of the Forum 500 / Forum 5000 communications system. This is where the telephone functions are programmed. Settings on the telephone Some functions (e.

  • Page 57: Key Assignments

    Key Assignments Key Assignments Forum IPhone Forum IPhone 5010 Handset Goodbye key High quality speakerphone Mute key (with LED) Display Volume control keys Keypad Loudspeaker key (with LED) Message waiting lamp Navigation keys/Select key Trunk keys (with LED) Options key Hold key Programmable keys (without LED) Feature Overview...
  • Page 58 Key Assignments Forum IPhone Forum IPhone 5020 Handset Navigation keys/Select key High quality speakerphone Caller list key Display Redial key Keypad Trunk keys (with LED) Message waiting lamp Loudspeaker/headset key (with LED) Goodbye key Options key Hold key Volume control keys R-key (currently without function) Mute key (with LED) Conference key (currently without...
  • Page 59 Key Assignments Forum IPhone Forum IPhone 5030 Handset Volume control keys High quality speakerphone Caller list key (with LED) Display Redial key (with LED) Keypad Trunk keys (with LED) Message waiting lamp Loudspeaker/headset key (with LED) Goodbye key Navigation keys/Select key Hold key Programmable keys with LED (TopSoftkeys) and Level key (bottom...

  • Page 60: Key Functions

    Key Functions Key Functions Keypad The keypad is for dialling call numbers or entering text (see also the chapter Entering Text and Numerals on page 70). Trunk Keys Each SIP system telephone provides two fixed trunk keys. On the Forum IPhone 5020 / Forum IPhone 5030, further trunk keys can be configured on the telephone’s programmable keys (see the chapter Programmable Keys on page 59).

  • Page 61: Programmable Keys

    Key Functions Programmable Keys The SIP system telephones provide a number of free programmable keys. Each programmable key can be programmed as a further trunk key (exception: Forum IPhone 5010) or as destination key, direct-call key or feature key. The number of programmable keys depends on the telephone model: Telephone Programmable keys...
  • Page 62 Key Functions Programmable keys on the Forum IPhone 5030 T1 to T11: TopSoftkeys (with LED) S1 to S4: Softkeys (without LED) A: Swich key level (e. g. from level 1 to level 2) Notes ● The dots on the level keys (A) indicate the number of available levels and the currently selected level.

  • Page 63: Loudspeaker Key, Loudspeaker/Headset Key

    Key Functions For more information, please refer to the chapter Programming Keys starting on page 84. Key LED Depending on the function programmed the respective state is signalled via an illuminated LED (feature is activated, e. g. the Call protection) or a flashing LED (event programmed occurs, e.

  • Page 64: Redial Key

    Key Functions The volume control keys enable the following functions. ● They adjust the handset volume when making a call via the handset. ● They adjust the volume of the headphones of a headset. ● They adjust the volume of the ringer tone during a call. ●...

  • Page 65: R-Key, Enquiry-Key

    Key Functions R-Key, Enquiry-Key (Forum IPhone 5010) / (Forum IPhone 5020): to initiate and end an enquiry call. After you have ended an enquiry call, switch back to the call being held with this key. Notes ● On the Forum IPhone 5020, this key is currently without function. This is why the R-key function is preset on the programmable key P8 ●...

  • Page 66: Options Key

    Key Functions Options Key accesses the Options List menu which allows settings for the telephone (see also page 67). The Locking of the Telephone Interface The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.

  • Page 67: Display Contents

    Display Contents Display Contents The display shows information on the current connection state or lists and menu texts. In the idle state, you see: ● your programmed user name, ● the current time and date (data are transferred by the Forum 500 / Forum 5000 communications system), ●...

  • Page 68: Display Language, Date And Time Display

    Message Waiting Lamp Display Language, Date and Time Display The display language and the display of date and time on the telephone are configured via the web console of the Forum 500 / Forum 5000 communications system (see the chapter Settings on the Web Console on page 77).

  • Page 69: Menus

    Menus Menus Your SIP system telephone provides different menus to configure and use the Forum 500 / Forum 5000 communications system’s features. Status Menu The status menu provides operation features that fit to the current situation (e. g. menu when the called subscriber is busy). To use this menu, you have to programme a Status menu feature key (see also the chapter Brief Description of Programmable Feature Keys on page 87).
  • Page 70 Menus Action Forum IPhone 5010, Forum IPhone 5030 Forum IPhone 5020 Status menu and Main menu Open status menu Press the Status menu Press the Status menu feature key. feature key. Open main menu Press the Main menu Press the Main menu feature key.
  • Page 71 Menus Action Forum IPhone 5010, Forum IPhone 5030 Forum IPhone 5020 Select menu on the top Press (previous Press (previous menu level menu). menu). Press (next menu). Press (next menu). Scroll selected menu Press (previous menu Press (previous menu entry). entry).

  • Page 72: Entering Text And Numerals

    Entering Text and Numerals Entering Text and Numerals ● In an input line (e. g. for a call number) you can make entries/changes straight away. The cursor indicates the position at which the input or deletion is made. ● In input lines for text, the numerical keypad automatically switches to the entry of letters.

  • Page 73: Using Expansion Modules

    Using Expansion Modules Using Expansion Modules With expansion modules, you can extend your telephone with additional free programmable keys. Keys of an expansion modules are configured on the web console in the same manner as the telephone‘s programmable keys (see also chapter Programming Keys starting on page 84).

  • Page 74: Code-Number Procedures

    Code-number Procedures Code-number Procedures Many features can be set by entering code-number procedures. Code-number input is intended primarily for analogue telephones in your system. The code- number procedures can also be used on your SIP system telephones. These are described in the “Forum 500 / Forum 5000 – Standard Terminals” user guide (supplied with the system).

  • Page 75: Commissioning

    Configuration on the Web Console Commissioning SIP system telephones are configured via the Web console of the Forum 500 / Forum 5000 communications system. This chapter is for the system administrator of the communications system. Configuration on the Web Console Log in to the web console as a user with administrator rights.

  • Page 76: Mac Address

    Configuration on the Web Console 6. Enter the data into the form. For entering the data, mind the information in the online help. You open the context sensitive online help with the Help command in the top navigation bar. Please also refer to the information given in the chapters MAC Address on page 74 and Internet Address on page 75.

  • Page 77: Internet Address

    Configuration on the Web Console Commissioning with configured MAC addresse You will find the MAC address on the label attached to the back of the SIP system telephone. If you configure the SIP system telephone with it’s MAC address, the device is ready for use after starting up. Commissioning without entering the MAC address To configure the SIP system telephone without entering a MAC address, you must set the DHCP mode to Dynamic and static address assignment, either...

  • Page 78: Notes And Recommendations

    Configuration on the Web Console Notes and Recommendations ● You can pre-configure the SIP system telephones, i. e. before the devices are connected. ● If you want to use one or more expansion modules on a SIP system tele- phone, you should configure these when doing the first-time configuration in the Configurator >...

  • Page 79: Configuring The Telephone

    Settings on the Web Console Configuring the Telephone Settings on the Web Console Basic settings of your SIP system telephone (e. g. display language, time zone) are set on the web console of the Forum 500 / Forum 5000 communications system in the Configurator > Telephony > Devices > System phones menu.
  • Page 80 Settings on the Web Console A: Changing telephone configuration B: Applying changed configuration to the telephone Proceed as follows: 1. On the System phones status page, select the desired telephone via the Search input field. 2. Click on Change. A new dialogue opens. 3.

  • Page 81: Local Telephone Settings

    Local Telephone Settings Local Telephone Settings For information on navigation in the Options List menu, please refer to the chapter Using Menus on page 67. Listening to Ring Tones You can listen to the ring tones that can be set on the device. Ring tones are set via the main menu, see the Phone settings >...

  • Page 82: Setting The Audio Mode

    Local Telephone Settings Setting the Audio Mode Telephone calls can be conducted using the handset, a headset or via the loudspeaker. You can set the following combinations for headset operation on a Forum IPhone 5020 / Forum IPhone 5030. Note: The audio mode setting is irrelevant for a Forum IPhone 5010 because this modell has no headset jack.

  • Page 83: Administration Tasks

    Administration Tasks Forum IPhone 5030 In the Options List menu, select Display. Navigate to: ● Brightness Level: Setting display brightness. Level 1 to Level 5: Select the desired brightness. ● Brightness Timer: Setting the time interval in seconds that the display is to be lit after a key /softkey is pressed.

  • Page 84: Restoring Factory Settings

    Administration Tasks Forum IPhone 5030 1. In the Options List menu, select Restart and confirm. The display shows: Restart Phone? 2. Press the Restart softkey. The telephone starts and is quickly ready for operation once again. Restoring Factory Settings If the SIP system telephone cannot be configured via the Forum 500 / Forum 5000 communications system you should reset to factory settings.

  • Page 85: Picture Id Server

    Administration Tasks Picture ID Server The Forum IPhone 5030 can show a picture of the caller on the display (for incoming and outgoing calls). To do so, there must be an image of the caller saved on the communications system. ●...

  • Page 86: Programming Keys

    Programming Keys The keys of the SIP system telephones are programmed in the Configurator > Telephony > Devices > System phones menu. In this menu, you can: ● configure trunk keys and add further trunk keys for your telephone, ● assign features of the communications system to feature keys, ●...
  • Page 87 The procedures for programming keys are described in depth in the communications’s system online help. As a short summary, you can proceed as follows: 1. Select the desired telephone on the System phones status page in the Search input box. The programmable key table is displayed.

  • Page 88: Trunk Keys

    Trunk Keys Trunk Keys By using trunk keys, you can seize specific trunk lines (refer to the chapter Assignment of Internal and External Call Numbers on page 95). If you configure a new SIP system telephone, the first trunk key will be automatically configured with the internal call number of the telephone.

  • Page 89: Brief Description Of Programmable Feature Keys

    Feature Keys Brief Description of Programmable Feature Keys Some of the following features or functions are displayed only, if the user group that is assigned to the telephone’s user has the corresponding authorisations. Example: An Intercom protection feature key is programmable only, if the Intercom protection access right is granted for the user group.
  • Page 90 Feature Keys Feature Redial opens the list of call numbers most recently dialled Charges displays charges for the last call and the page 147 sum total for your telephone Charges for Ph.No. displays charges for other user’s tele- page 147 phones Hunt group switches hunt group signalling for your...
  • Page 91 Feature Keys Feature Presence sets the presence status displayed to page 154 incoming internal callers Protection Call protection switches the signalling of calls on or off page 155 Announcement switches anncouncements on or off page 156 protection Phone lock switches the telephone lock on or off page 156 Instant connection switches the instant connection call on or...
  • Page 92 Feature Keys Feature Ph.No. presen- enables the transfer of your call number page 102, tation for an outgoing call page 159 LCR off switches off the LCR function for an page 159 outgoing call Booking Number to enter the booking number for an page 131, ongoing call page 159...
  • Page 93 Feature Keys Feature Substitution programme substitution for a trunk key page 135 Settings Ringtone Ext. calls configures ring tones for incoming calls page 154 Ringtone Int. calls Ringtone VIP call Ringtone Door call Applications - Voicebox Voicebox accesses the Forum Voicemail application page 163 Call Voicebox calls the voice box page 163...

  • Page 94: Stacking Or Linking Functions

    Special Feature Keys Feature Central settings Time control accesses the time control of the communi- page 164 cations system *) You can read information regarding “Remote switching” in the “Mounting and Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/5012) und “Commissioning and Maintenance” (Forum 5500) manual.

  • Page 95: Status Keys

    Destination keys ● Busy Key “Device”: This busy key monitors all trunk keys configured on a terminal. If one of these trunk keys is busy, the busy key signals that the terminal is busy. Notes ● You can configure up to 50 busy keys per SIP system telephone (includes telephone and connected expansion modules).

  • Page 96: Direct-Call Keys

    Direct-call Keys ● Enter the call number directly if external line seizure is automatic. ● If external line seizure is manual, you must first key in the external line seizure code digit (the default setting is 0). For information on programming refer to the online help topic “Programming Destination Keys of a SIP System Telephone”).

  • Page 97: Telephoning

    General Functions Telephoning General Functions Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator configures the Forum 500 / Forum 5000 communications system. The call number is linked to the trunk key of your telephone, which means you receive calls on this key.

  • Page 98: Blocked/Unblocked Call Numbers

    General Functions Blocked/Unblocked Call Numbers Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled. Consult your system administrator for details.

  • Page 99: Call For A Virtual Number (Telesecretary)

    General Functions communications system’s telephone book, this local entry is displayed in preference. “CLIR” feature “CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber.

  • Page 100: Automatic Dialling

    General Functions Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forwarding. If several call numbers are configured for your telephone, separate call waiting queues are used for each number. Automatic Dialling Accepting a Call During Automatic Dialling Sample situation: You have entered a call number or selected a call number (in...

  • Page 101: Telephone Lock

    General Functions Telephone Lock If you wish to permit another person to temporarily use your telephone, you can activate the telephone lock via the Protection > Telephone lock main menu (see page 156). Independent of the system configuration, when the telephone lock is activated, the functionality range is restricted on the telephone, incl.
  • Page 102 General Functions individual value when programming After delay call forwarding. If more than one forwarding mode has been activated, Immediately is given priority. Call forwarding to a voicebox If Forum Voicemail, the integrated voicemail system, is installed in the communications system, you can also forward your calls to a voicebox configured for you.

  • Page 103: Voip / Sip Telephones

    General Functions Call forwarding chains The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C.

  • Page 104: Status Menu Before And During A Call

    Status Menus and the internal call number. Then you can telephone as you are accus- tomed. ● When using a connected headset, after accepting a call, you should wait a second before you begin to speak. This time is necessary for establishing the connection between yourself and the caller.
  • Page 105 Status Menus Pick-up select.: Accepts a call for any other telephone. To do this, enter the call number of the other telephone. If the other telephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call.

  • Page 106: Conversation" Status Menu

    Status Menus Main menu: This opens the Main menu, see also the chapter Main Menu starting on page 141. “Conversation” Status Menu You are in a phone call and you have not dialled an internal enquiry call. Press the programmed Menu >>> key, then select one of the following menu entries.

  • Page 107: Call Waiting" Status Menu

    Status Menus VIP call*: Your call is acoustically signalled to called internal busy subscribers, even if they have activated their call waiting protection, call protection or call forwarding (only possible on system terminals). (*: Not possible if there are already two active calls.) Disconnect: This disconnects the current connection.

  • Page 108: Subscr (Subscriber) On Hold" Status Menu

    Status Menus “Subscr (Subscriber) on hold” Status Menu You are making an internal or external enquiry call. Press the programmed Menu >>> key, then select one of the following menu entries. Transfer: You connect the subscriber on hold to the subscriber with whom you are currently speaking.

  • Page 109: Making External/Internal Calls

    Making External/Internal Calls Making External/Internal Calls Establishing a Connection Dial a call number and wait for the connection to be established. After some seconds, the SIP system telephone accepts the entire call number and dials. To speed up dialling, press the hash key after entering the call number.

  • Page 110: Making An External Call

    Making External/Internal Calls Making an External Call With automatic line seizure Lift the handset. Your trunk key is seized. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020 / Forum IPhone 5030: Press the loudspeaker/headset key. (Hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 80.) Press the desired trunk key (hands-free mode).

  • Page 111: Making An Internal Call

    Making External/Internal Calls Dial the line seizure code digit (presetting: ) and then the external call number. Making an Internal Call With automatic line seizure Lift the handset. Your trunk key is seized. Forum IPhone 5010: Press the loudspeaker key (hands-free mode).

  • Page 112: Using Destination Keys To Make Calls

    Making External/Internal Calls Press the desired trunk key (hands-free mode). Dial the internal call number. Using Destination Keys to Make Calls You can save call numbers to programmable keys. To dial, simply press the destination key. Your trunk key seized. Forum IPhone 5010: Hands-free mode will be activated Forum IPhone 5020 / Forum IPhone 5030: Hands-free mode will be activated if the Speaker or Speaker/Headset...

  • Page 113: Call Waiting With An Internal Subscriber

    Making External/Internal Calls ● Numbers: If there are other call numbers saved to the entry selected, these are offered for selection (M: = mobile call number) or P: = private call number). ● Delete: The entry is deleted. ● Delete all: The list is deleted after a confirmation prompt. ●...

  • Page 114: Using Routes To Make Calls

    Making External/Internal Calls If the subscriber called has activated call-waiting protection (see page 157) you will hear the busy signal. You can penetrate a subscriber’s call-waiting protection via a VIP call (see page 105). Information for the system administrator The special ringing tone is defined in the Configurator > Telephony > Settings menu (Use special ring-back tone at call waiting setting).

  • Page 115: Ending Calls

    Accepting Calls The name of the bundle or route and the number of busy channels appear in the display. This display is constantly refreshed. If all lines in the bundle or the route are busy, the LED on the programmed feature key is on. Ending Calls To end a call replace the handset...

  • Page 116: Vip Call

    Accepting Calls Forum IPhone 5020 / Forum IPhone 5030: Press the loudspeaker/headset key (hands-free mode *). Forum IPhone 5030: Press the Answer softkey (hands-free mode *). Press the trunk key to which the call is being signalled (hands-free mode *). * On the Forum IPhone 5020 / Forum IPhone 5030, hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 80.

  • Page 117: Calls During A Conversation

    Accepting Calls Calls During a Conversation On the same trunk key You are speaking on the telephone, hear the call waiting tone and see the call on your display. Answer Caller Press the programmed Menu >>> feature key and select the Accept menu entry.
  • Page 118 Accepting Calls Answer Caller Press the trunk key with the blinking LED. Forum IPhone 5030: Press the Answer softkey. You are speaking with the caller. Your first connection is put on hold. Note: Refer to chapter Enquiry/Toggling Using Another Trunk Key on page 118 for more information on toggling between callers.

  • Page 119: Enquiry, Toggling, Transfer And Conference

    Enquiry, Toggling, Transfer and Conference Enquiry, Toggling, Transfer and Conference Please, also refer to the information in chapter R-Key, Enquiry-Key on page 63. Enquiry/Toggling with the R-key You are speaking with someone on the telephone. Start enquiry Press the programmed R-key feature key. Enter the internal or external phone number (also refer to chapter Making External/Internal Calls on page 107).

  • Page 120: Enquiry/Toggling Using Another Trunk Key

    Enquiry, Toggling, Transfer and Conference Enquiry/Toggling Using Another Trunk Key You are speaking with someone on the telephone. Start enquiry Press the free trunk key. Enter the internal or external phone number (also refer to chapter Making External/Internal Calls on page 107). The first caller is put on hold, you are now speaking with the second party.

  • Page 121: Enquiry/Toggling Using The Navigation Key (Forum Iphone 5030)

    Enquiry, Toggling, Transfer and Conference Enquiry/Toggling Using the Navigation Key (Forum IPhone 5030) On the Forum IPhone 5030, you can toggle between two parties on different trunk keys using the navigation keys: You are speaking with someone on the telephone. There is another party on hold on another trunk key of your phone.
  • Page 122 Enquiry, Toggling, Transfer and Conference Enter the internal or external phone number (also refer to chapter Making External/Internal Calls on page 107). If the participant answers: Announce call transfer and hang If the participant doesn't answer or is occupied: Hang up. Press the programmed Menu >>>...

  • Page 123: Iinternal/External Three-Party Conference

    Enquiry, Toggling, Transfer and Conference Information for the system administrator ● While a call is being transferred to another internal subscriber, the caller hears music on hold. The setting Music on hold upon call transfer in the Configurator > Telephony > Settings menu specifies whether callers continue to hear music on hold on recall, or whether they hear the ring tone again.

  • Page 124: Special Calls/Conversations

    Special Calls/Conversations If during a three-party conference you would like to speak to a participant separately or remove a participant from the conference, use the menu entries of the status menu Conference, refer to chapter “Conference” Status Menu on page 106 for more information. Special Calls/Conversations Missed Calls Missed calls are saved in a list and signalled on your telephone as follows:...

  • Page 125: Parking Calls

    Special Calls/Conversations seconds after you have lifted the handset). If you begin dialling a call number within the specified period, the baby call is cancelled. The baby call can also be triggered by pressing the loudspeaker key (Forum IPhone 5010) / loudspeaker/headset key (Forum IPhone 5020 / Forum IPhone 5030) or by pressing a trunk Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the Forum 500 / Forum 5000...

  • Page 126: Leaving And Answering A Call-Back Request

    Special Calls/Conversations Information for the system administrator ● You can define the length of time after which an automatic recall is executed in the Configurator > Telephony > Extended > Timer menu (setting: Timeout for parking). ● Parking authorisation is set in the Configurator > User Manager > User groups menu (setting: Park call).
  • Page 127 Special Calls/Conversations The message waiting LED on your telephone flashes when new voicebox messages await you (see also page 66) A symbol and the number of new messages appear on the display. Forum IPhone 5030: Forum IPhone 5010 / Forum IPhone 5020: [n] Message(s) To query new messages: Press the programmed Main menu feature key and select...

  • Page 128: Announcements (With And Without Intercom)

    Special Calls/Conversations Note: It is possible to programme call forwarding to the voicebox (in the Main menu > Call forwarding menu, please refer to page 149). Announcements (with and without Intercom) Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you.
  • Page 129 Special Calls/Conversations Press the programmed Announcement message feature key (see also page 86). If no announcement destination number is preset, enter the call number (of a single terminal or of a group of terminals) under Dest.. Make your announcement. Making an announcement with intercom Press the programmed Menu >>>...
  • Page 130 Special Calls/Conversations Lift the handset. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020 / Forum IPhone 5030: Press the loudspeaker/headset key. (Hands-free mode *). Press the programmed Menu >>> feature key and select the Accept entry from the Announcement menu. …...

  • Page 131: Call Recording

    Special Calls/Conversations Information for the system administrator Device IDs are set up in the Configurator > Telephony > Extended > Device ID menu. Call Recording You can record internal and external calls, e. g. for logging purposes. Features of this function ●...
  • Page 132 Special Calls/Conversations Operating the function on a SIP system telephone The “Call recording” function can be operated on the system telephone by means of a programmed feature key or via the Conversation menu. Starting and stopping call recording (with a programmed “Recording” feature key) You are in a telephone call.

  • Page 133: Connections With Booking Numbers

    Special Calls/Conversations Press the programmed Main menu feature key and select the Connections > Call > Call recording menu entry (see also page 160). Notes ● Call recording automatically ends if: – the caller who started the recording session establishes an enquiry connection, –...

  • Page 134: Doorbell, Door Opener

    Special Calls/Conversations booking number. Ask your system administrator how long a booking number can be (this depends on the system configuration) and which booking numbers already exist, if any. ● Calls made with booking numbers can be analysed with the Forum 500 / Forum 5000 communications system’s Forum Count web application.
  • Page 135 Special Calls/Conversations Forum IPhone 5020 / Forum IPhone 5030: Press the loudspeaker/headset key (hands-free mode *). Press the programmed Menu >>> feature key and select the Door opener menu entry (see also page 104). Press the programmed Main menu feature key and select the Connections >...

  • Page 136: Entrance Intercom Calls

    Special Calls/Conversations Press the trunk key again. You are now reconnected to the subscriber you put on hold. Entrance Intercom Calls Calling the entrance intercom H * 1 0 2 If an entrance intercom (e. g. of the “Doorphone” type) is connected to your system, you can use this procedure to speak with a visitor.

  • Page 137: Substitution

    Special Calls/Conversations Door call forwarding You can forward calls signalled from the doorbell to another (internal or external) call number, a so-called “pharmacy line”. This is done through the Main menu > Call forwarding menu (see page 149). Call duration All door calls are automatically terminated after a specific period has expired.

  • Page 138: Using Feature Keys

    Using Feature Keys Via direct-call keys you can call internal subscribers even if they have programmed a substitute. Press the programmed direct-call key. The internal subscriber is called. For information on programming direct-call keys keys please refer to the chapter Direct-call Keys on page 94. Using Feature Keys Your SIP system telephone features several keys which you can individually configure with menu functions.

  • Page 139: Using Busy Keys

    Using Busy Keys The illuminated LED of a key programmed as a chain indicates that all functions of the chain are active (switched on). You can use a key programmed as a chain as follows: Press the programmed feature key. The programmed functions are executed consecutively.

  • Page 140: Using The Busy Key "Device

    Using Busy Keys Transferring accepted call The accepted call can be transferred to the originally called subscriber via an enquiry call. Proceed as described in the chapter Transferring to Another Internal/External Subscriber on page 119. Using the Busy Key “Device” Busy display The busy key LED lights up on your telephone if one of the trunk keys on the monitored device is busy.

  • Page 141: Telephone Book

    Making Calls from the Telephone Book Telephone Book Approximately 2,000 entries (Forum 523/524, Forum 550/560, Forum 525/526) or 4,000 entries (Forum 5004/5008/5012, Forum 5500) can be saved in your communications system’s telephone book. This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Forum 500 / Forum 5000 communications system, the entries in the companies’...

  • Page 142: Speed-Dialling

    Speed-Dialling The complete list of phone book entries saved on the communications system is displayed. The list is sorted alphabetically and you can page to the desired entry. Search mode if the entries are stored on an LDAP server Enter the first few letters of the desired entry. / Ok Press one of these keys to activate the phone book search.

  • Page 143: Menus At Your Sip System Telephone

    Main Menu Menus at Your SIP System Telephone Main Menu The main menu contains the system features of the Forum 500 / Forum 5000 communications system. Note: Some menu entries are only shown on your telephone when you belong to a user group authorised to use the corresponding feature.
  • Page 144 Main Menu Connections: This menu group provides you with all the features that can affect a call. Menu description: see page 157 Phone book: You can edit the system telephone books in this menu group. Menu description: see page 162 Applications: This menu group contains all functions offered by your system telephone in conjunction with additional programme packages of your communications system.

  • Page 145: Calls" Menu Group

    Main Menu “Calls” Menu Group Call lists: Displays the lists of missed and accepted calls. For the call lists, please mind the following notes: – The authorisations of your user group determine which calls are recorded on your call lists. Your system administrator can specify that internal calls, external calls, calls when busy, and calls from the door be included on your call lists.
  • Page 146 Main Menu – Forum IPhone 5030: the symbol indicates calls which were forwarded to you. Accepted calls: list of callers you last spoke to. Operation at the Forum IPhone 5010 / Forum IPhone 5020: Select an entry from the list of callers. –...
  • Page 147 Main Menu Voicebox mess. (Voicebox messages): You can view and modify a list of received messages. Messages that have not yet been played back are marked with a “+”. The most recently received messages are at the top of the list.
  • Page 148 Main Menu – Dial: You call the caller back. If there are multiple trunk keys configured on your telephone (please refer to the chapter Making External/Internal Calls on page 107), upon callback, the trunk key is automatically seized with which you originally received the call.
  • Page 149 Main Menu Operation at the Forum IPhone 5030: Select a recording from the list. Press one of the following softkeys. – Play: Listen to the recording. You can use the number keys to control message playback: 4 (rewind), 5 (pause) and 6 (fast forward).
  • Page 150 Main Menu HG no.: [internal call number]: The pick-list of hunt group call numbers appears. Activated hunt group calls have a “+” prefixing the hunt group call number. Select the desired hunt group number. On/Off: switching hunt group calls on or off All: switching all hunt group calls (On/Off) for your telephone or for the trunk key selected Note: If you are the last reachable member of the hunt group and you...

  • Page 151: Call Forwarding" Menu Group

    Main Menu “Call forwarding” Menu Group Please keep in mind the explanations in the chapter Forwarding Calls on page 99 Call forwarding: Programming call diversions for your own telephone. When you have multiple trunk keys configured on your telephone, you can programme call forwarding for each of these keys individually.
  • Page 152 Main Menu Dest: Enter the external call number to be forwarded to. For the “Divert MSN” type of call forwarding, the (external) destination number is always entered without the area code. On/Off: Switching call forwarding on or off. Active call forwarding is indicated by a “+”.

  • Page 153: Messages" Menu Group

    Main Menu – You can also only configure call forwarding for users whose terminal has not been blocked for this type of access. For such users, the Prevent call forwarding by other user authorisation needs to be deactivated. No.: Enter the internal number that you want to forward or select a number from the telephone book.
  • Page 154 Main Menu – key: You delete the character left of the cursor. – key: Enter the internal call number of the user to whom you would like to forward the message. – Confirm the input of the call number with the key.
  • Page 155 Main Menu No.: Enter the internal call number of the user to whom you would like to sent the message. – key: You confirm your input. The message will be sent. – key: You delete the character left of the cursor. Operation at the Forum IPhone 5030: Message: Enter the text (max.

  • Page 156: Phone Settings" Menu Group

    Main Menu Presence: You can inform other communications system users regarding your presence status, e.g. you are currently not in the office. The text appears on the display of the caller of an internal call provided that the caller’s telephone is a system terminal. There are pre-defined message texts available for this.

  • Page 157: Protection" Menu Group

    Main Menu Enter the desired ring tone (0-15). Confirm you selection with the Ok softkey. Delete: You delete the configured ring tone - after this you can select a new ring tone. Tip: You can listen to the various ring tones in the Options List > Preferences >...
  • Page 158 Main Menu Note: This type of call protection is only activated on the telephone on which it was set. If your internal call number is configured on the trunk or team keys of other telephones, call protection is not automatically activated on those telephones.

  • Page 159: Connections" Menu Group

    Main Menu Call wait. prot. (Call wait protection): While you are making a call, and are thus busy, authorised internal subscribers can use call waiting to notify you that they are calling you also. If you would like to prevent this, activate call waiting protection;...
  • Page 160 Main Menu Dest. (Destination): Enter the call number of the other subscriber. If the other terminal is already in the connection state (e. g. an answering machine is making an announcement), you pick up the call. Take: You accept a current call from a different terminal at your system telephone and continue the call on your system telephone.
  • Page 161 Main Menu Suppress number: Your call number is not transmitted to the caller for the subsequent (internal or external) conversation. This menu entry depends on the system settings. Dest. (Destination): Enter the call number. Transmit number: Your call number is transmitted to the caller for the subsequent (external or internal) conversation.
  • Page 162 Main Menu Not available Callback: You leave your call-back request with a busy internal subscriber (not possible for hunt group numbers). VIP call: Your call is acoustically signalled, even if the internal subscriber you are calling has switched on call waiting protection, call protection or call forwarding.
  • Page 163 Main Menu Dest. (Destination): Enter the internal call number of the terminal whose authorisation you wish to switch. On/Off: Activates or deactivates the function. Note: If the terminal to be switched is making a call, the authorisation switch takes place when the call is finished. If the next call is not begun within 60 seconds, the authorisation switch expires automatically.

  • Page 164: Phone Book" Menu Group

    Main Menu “Phone book” Menu Group You can edit communications system phone books in this menu group. Your user group authorisations determine which phone books you can edit. New entry: Creating a new phone book entry Personal / Company / Central: Select the desired phone book. Name / First name: Enter last name and first name.

  • Page 165: Applications" Menu Group

    Main Menu To save the telephone book entry, select the Save menu entry and confirm your entry. Edit: Changing an existing phone book entry Personal / Company / Central: Select the desired phone book. Name: Enter the first letter/s of the name. Then select the desired entry from the list displayed.

  • Page 166: Central Settings" Menu Group

    Main Menu ACD: This menu entry is displayed if the Forum ACD application in your communications system is activated and if you are an agent of one or multiple ACD groups. If your system administrator has granted you the corresponding authorisations, you can operate this application via this menu entry.

  • Page 167: Options List" Menu Overview

    “Options List” Menu Overview “Options List” Menu Overview Some telephone configuration settings are made via the Options List menu. The Options List menu is different for the Forum IPhone 5010 / Forum IPhone 5020 and Forum IPhone 5030 telephones. Options List Preferences Tones Ring Tone...
  • Page 168 “Options List” Menu Overview Options List Lock the phone? Lock Status Audio Status Display Restart Firmware Info Network Errot Messages Audio Audio Mode Audio Mode Speaker Headset Headset Ring Tones Speaker/Headset Tone Set Headset/Speaker Display Headset Headset Mic Vol Home Screen Headset Mic Vol Brightness DHSG...

  • Page 169: Appendix

    Accessories Appendix Accessories You can obtain the following accessories through your dealer: AC Adapter Plug Product code: 87-00012AAA-A Forum 500(0) Keypad Paper FIP 5020/ Expansion Modules ● 5030 for: Forum IPhone 5010 / Forum IPhone 5020 Forum 500(0) Keypad Display FIP 5030 for: ●...

  • Page 170: Technical Data

    Technical Datas Technical Datas SIP System Telephones (Forum IPhone 5010 / Forum IPhone 5020 / Forum IPhone 5030) Network Ports ● 5010: 2 Ports Fast Ethernet ● 5020: 2 Ports GigE ● 5030: 2 Ports GigE ● Display 5010: Monochrome LCD, 2.75" (128x48 pixels) ●...
  • Page 171 Technical Datas Expansion Module ● 5010: no Support Forum 500(0) Keypad Paper ● 5020: up to 3 FIP 5020/5030 Forum 500(0) Keypad Paper ● 5030: up to 3 FIP 5020/5030 or up to 3 Forum 500(0) Keypad Display FIP 5030 USB 2.0 Type-A jack ●...

  • Page 172: Environmental Information

    Environmental Information Forum 500(0) Keypad Paper FIP 5020/ Powered by the SIP ● System Telephone 5030: yes Forum 500(0) Keypad Display FIP 5030: yes ● Forum 500(0) Keypad Paper FIP 5020/ Dynamic PoE Class ● Support 5030: yes Forum 500(0) Keypad Display FIP 5030: yes ●...

  • Page 173: Index

    Index Deflect 160 Park 160 AC adapter plug 10 Pick-up 157 , 164 ACD 91 , 129 , 146 , 160 Recording 104 , 103 , 126 , 158 Announcement 89 Reject 160 , 156 Announcement protection 89 Call deflection 90 Answer Caller 90 Call distribution 95 Answered calls 87...
  • Page 174 Deflecting 105 Device busy 88 , 148 Rejecting 105 DHCP mode 75 Call waiting protection 89 Dial for 90 , 120 Call-back 104 Dialling 158 Answering 124 Direct-call key 94 , 160 , 105 , 106 Callback 90 Disconnect 104 Call-back request, leaving 124 Conference 106 Caller list key 62...
  • Page 175 Goodbye key 63 MAC address 74 , 87 , 104 Main menu 67 Making calls External calls 108 , 102 Headset 71 Internal calls 109 Ending calls 113 Using destination keys 110 Setting audio mode 80 Menus , 104 , 160 Hold 90 Automatic hiding 69 Hold key 62...
  • Page 176 Pick-up 102 , 157 Stack (Feature keys) 92 On busy key 137 Status keys 93 , 157 , 86 , 102 Selective 103 Status menu 67 Pickup 89 Busy subscriber 104 Pickup selective 89 Call 105 Picture ID Server 83 Call waiting 105 PIN (see user PIN) 156 Calling subscriber 104...
  • Page 177 Unparking calls 102 User PIN, changing 156 VIP call 90 , 105 , 160 Accepting 114 Starting 103 Voicebox 91 , 163 Query 124 Voicemail message 87 Voicemail system 100 Volume control keys 61 Web console 54 Write a message 88 Index...
  • Page 178 Notes Notes Index...

  • Page 179: Support

    Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
  • Page 180 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 05.2015...

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