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Proximus Forum IPhone 5010 User Manual

Forum 500 series; forum 5000 series;
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Summary of Contents for Proximus Forum IPhone 5010

  • Page 1 Forum™ Forum™ 5000 Forum IPhone 5010/5020/5025/5030/5040 User Guide...
  • Page 2 Forum IPhone 5010/5020/5025/5030/5040 This User Guide will show you how to use your Forum IPhone 5010, Forum IPhone 5020, Forum IPhone 5025, Forum IPhone 5030 or Forum IPhone 5040 and answer all your major questions. If you need further support or information, please consult your system administrator or your Proximus dealer.

  • Page 3: Table Of Contents

    Forum IPhone 5010 ........
  • Page 4 Installing the Detachable Magnetic Keyboard ..37 Safety Precautions ......... . 37 Scope of Delivery .
  • Page 5 Display Contents..........73 Display Language, Date and Time Display .
  • Page 6 Enabling and Disabling Bluetooth Functionality ....99 Pairing a Bluetooth Headset ........99 Unpairing a Bluetooth Headset .
  • Page 7 VoIP / SIP Connections ......... . 122 Status Menu Before and During a Call .
  • Page 8 Parking Calls ........... . 145 Leaving and Answering a Call-back Request.
  • Page 9 Appendix ......... 201 Accessories .

  • Page 11: Forum Iphone 50Xx Sip System Telephones

    Forum 500 / Forum 5000 communications system and allow you a comforable use of the communications system’s features. The Forum IPhone 50xx product family consists of the telephones: ● Forum IPhone 5010 ● Forum IPhone 5020 ●...
  • Page 12 Models of the Forum IPhone 50xx product family Forum IPhone 5010 ● 2.75" 128x48 pixels graphical display ● Up to 2 lines with dedicated trunk keys ● 3 programmable keys ● Wideband handset and speakerphone ● 2 Ethernet ports (10/100 BaseT) with hardware based switch ●...
  • Page 13 Forum IPhone 5025 ● Large color 3.5" 320x240 pixels QVGA LCD display ● 2 dedicated trunk keys with LED, further trunk keys can be programmed ● 5 programmable TopSoftkeys with LED that can be customized to access up to a total of 20 functions ●...

  • Page 14: About This Manual

    USB and Bluetooth headset support and expansion module support About this Manual This manual describes how to use the Forum IPhone 5010/5020/5025/ 5030/5040 SIP system telephones which are connected to a Forum 500 / Forum 5000 communications system. Additional documentation Please also make use of the other documentation which was provided with the parts of your communications system.

  • Page 15: Using Your Telephone

    Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised Proximus service personnel. ● Keep fluids and chemicals away from the telephone and its accessories.

  • Page 16: Installation Site

    Using Your Telephone Installation Site Only operate the SIP system telephones indoors. The ambient temperature must not exceed 0 °C to 40 °C (+32 to 104 °F). Do not install the telephone or its accessories ● near water, moisture or in damp locations; ●...

  • Page 17: Installing The Telephone

    Handset Cord Two-Angle Stand Key Cards and Plastic Regulatory / Cover Safety Insert (Forum IPhone 5010 / Forum IPhone 5020) Note: Additional accessories are available for your phone (not included, see also the chapter Accessories on page 201). Installing the Telephone...

  • Page 18: Connecting A Handset Or Headset

    (see the following illustrations). Attach the handset to the other end of the handset cord. Jacks on the back of the phone (Forum IPhone 5010) Jacks on the back of the phone (Forum IPhone 5020)

  • Page 19: Headset (Optional)

    Headset (optional) The SIP system telephones offer the possibility to connect a headset (Exception: Forum IPhone 5010). Please note:The headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty.

  • Page 20: Desk Installation

    (Forum IPhone 5040) on page 17). Desk Installation For desk installation of the SIP system telephones Forum IPhone 5010/ 5020/5025/5030/5040 a reversible stand is included that attaches to the back of the phone above the various ports. Two viewing angles are available allowing users to personalize their phone viewing preference.
  • Page 21 Desk Installation 35° / 30° 55° / 60° Installing the Telephone...

  • Page 22: Inserting The Key Card For Labelling The Keys

    Keys The key card provided is for labelling the programmable keys on the SIP system telephones Forum IPhone 5010 and Forum IPhone 5020. You can label the paper key card manually or print it via the web console of the Forum 500 / Forum 5000 communications system (in the Configurator, Telephony >...

  • Page 23: Forum Iphone 5020

    Inserting the Key Card for Labelling the Keys 3. Place the plastic cover over the paper key card ensuring the plastic cover tabs are inserted into their respective slots. A: Tab insertion slots B: Plastic cover tabs 4. Press the plastic cover down firmly to even out and secure the plastic cover to the phone.

  • Page 24: Connecting To The Network

    Connecting to the Network A SIP system telephone Forum IPhone 5010/5020/5025/5030/5040 can be set up to share a network connection with another network device. Power can be provided by the power adapter (sold separately), by an 802.3af compliant network power source, or with a PoE inline power injector.

  • Page 25: Direct Network Connection

    Direct Network Connection Located on the back of the phone are two fully switched 10/100/1000 Mbps Ethernet cable ports (Forum IPhone 5010: 10/100 Mbps). The port marked with the symbol is used to connect the phone to the network, as well as provide power to your phone (if required).

  • Page 26: Shared Network Connection

    Connecting to the Network Shared Network Connection To connect a network device (such as a computer) to the phone, connect an Ethernet cable into the network port on the back of the phone marked with symbol. Plug the other end of the Ethernet cable into the network jack on the network device for which you are sharing the network connection.

  • Page 27: Installing Expansion Modules

    Scope of Delivery Installing Expansion Modules Scope of Delivery When you unpack the Expansion Module package (Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 or Forum 500(0) Keypad Display FIP 5025/5030/5040), you should ensure that you have all of the following items. If any part is missing, contact the supplier of your phone. Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 Expansion Module Two-Angle Stand...
  • Page 28 Scope of Delivery Forum 500(0) Keypad Display FIP 5025/5030/5040 Expansion Module Two-Angle Stand 1 x 6mm Screw Regulatory/Safety Insert 2 x 8mm Screw Installing Expansion Modules...

  • Page 29: Hardware Features

    Hardware Features Hardware Features Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 A: Front View, B: Back View Legend 1 Programmable Keys 2 Key Card and Cover 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes Installing Expansion Modules...
  • Page 30 Hardware Features Forum 500(0) Keypad Display FIP 5025/5030/5040 A: Front View, B: Back View Legend 1 Programmable Keys 2 Level Keys 3 Stand Insertion Area 4 Connector Plate 5 Screw Insertion Holes Installing Expansion Modules...

  • Page 31: Installation

    Installation Installation The Expansion Modules connect to the right side of your SIP system telephone via the connector plate. Expansion Module … can be connceted to Forum 500(0) Keypad Paper ● Forum IPhone 5020 FIP 5020/5025/5030/5040 ● Forum IPhone 5025 ●...
  • Page 32 Installation 4. If connecting the module to a Forum IPhone 5020, using a #2 Philips head screwdriver, insert the two 8mm screws in the holes labelled B and C and proceed to Step 5. If connecting the module to a Forum IPhone 5025/5030/5040 extend the connector plate by gently pulling the connector plate to the right and using a #2 Philips head screwdriver, screw in the two 8mm screws in the holes labelled A and C.

  • Page 33: Attaching The Stand

    The orientation of the stand determines the viewing angle. If the bottom of the stand is installed facing the top of the module the viewing angle will be 35° (Forum IPhone 5010/5020/5025/ 5030) or 30° (Forum IPhone 5040). If the bottom of the stand is installed facing the bottom of the module the viewing angle will be 55°...
  • Page 34 Installation (Forum IPhone 5040). The orientation of the module’s stand must match the orientation of the phone’s stand. 55° / 60° 35° / 30° Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 55° / 60° 35° / 30° Forum 500(0) Keypad Display FIP 5025/5030/5040 Installing Expansion Modules...
  • Page 35 Installation 3. Turn over both units so that they are sitting face up on the desk with the Expansion Module sitting flush against the right side of the phone. Inserting the Key Card (Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040) The key card contains label identification spaces for the 16 programmable keys.

  • Page 36: Attaching Multiple Expansion Modules

    Installation Note: You can label the paper key card manually or print it via the web console of the Forum 500 / Forum 5000 communications system (in the Configurator, Telephony > Devices > System phones menu). For further information please refer to the online help topic entitled “Printing Label Strips”.
  • Page 37 Installation Connecting multiple Forum 500(0) Keypad Paper FIP 5020/5025/ 5030/5040 Expansion Modules Installing Expansion Modules...
  • Page 38 Installation Connecting multiple Forum 500(0) Keypad Display FIP 5025/5030/ 5040 Expansion Modules 5. Using a #2 Philips head screwdriver, screw in the 6mm screw(s) into the hole(s) labelled D. Installing Expansion Modules...

  • Page 39: Installing The Detachable Magnetic Keyboard

    Safety Precautions Installing the Detachable Magnetic Keyboard The Forum 500(0) Keyboard Azerty FIP 5025/5030 magnetically connected keyboard provides a full keyboard for a more natural typing interface. Forum 500(0) Keyboard Azerty FIP 5025/5030 features ● Magnetically connects to phone (i. e. no cables required) ●...

  • Page 40: Scope Of Delivery

    Scope of Delivery WARNING! Never allow the neodymium magnets contained in this product near a person with a pacemaker or similar medical device. The strong magnetic fields of the magnet can affect the operation of such devices CAUTION! Neodymium magnets will lose their magnetic properties if heated above 80°...

  • Page 41: Hardware Features

    Hardware Features Hardware Features Legend 1 Keyboard 2 Connection Pins 3 Connection Status LED 4 Navigation Keys 5 Locking Bar 6 Screw Lock Holes 7 Neodymium Magnets Installation You can install the Forum 500(0) Keyboard Azerty FIP 5025/5030 detachable magnetic keyboard by simply using the strength of the magnets to quickly attach and detach the keyboard to your phone when required or you can utilize the locking bar on the phone-to-keyboard magnetic connector and included screw to attach the keyboard to the phone in a more secure manner.

  • Page 42: Option A - Magnet-Only Connection

    Installation 2. On the back of the phone, locate and remove the rubber cap covering the connection magnet insertion area. 3. Insert the phone-to-keyboard magnetic connector into the area left vacant by the removal of the rubber cap. Note: The magnetic connector should be installed with the visible surfaces of neodymium magnets facing towards the bottom of the phone.
  • Page 43 Installation 2. Position your phone back on your desk and slide the keyboard towards the magnetic connector until the keyboard snaps into place. Notes: – When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used.

  • Page 44: Option B - Reinforced Connection

    Installation Option B – Reinforced Connection Follow the procedures below if you plan on using the keyboard frequently and/or prefer a more reinforced/secure connection between the phone and the keyboard. 1. Swing the locking bar of the magnetic connector towards the front of the phone until it clicks in place.
  • Page 45 Installation Forum IPhone Notes: – When the keyboard is connected the phone automatically detects the keyboard and the connection status LED on the keyboard will light up green indicating it is ready to be used. – The phone must be on for it to recognize the keyboard. –...
  • Page 46 Installation Note: The locking bar and screw is not designed to permanently secure the keyboard to the phone. It is used to simply reinforce the connection so that the keyboard does not become accidently dislodged by a light impact. With the locking bar and screw in place, the keyboard can still be knocked loose if the impact is hard enough.

  • Page 47: Wall Installation

    Scope of Delivery Wall Installation The SIP system telephones Forum IPhone 5010/5020/5025/5030 can be mounted to a wall using the Forum 500(0) Wall mounting kit FIP 50xx (optional accessory). The wall mount kit allows you to easily and securely mount your phone in one of two ways: ●...

  • Page 48: Hardware Features

    Hardware Features Hardware Features Wall Mount Connector Wall Mount Base Legend 1 Release Lever 2 Anti-Theft Screw Lock Hole 3 Direct Wall Mount Holes 4 Telco Wall Plate Support Direct Wall Mount Installation To mount your phone directly to the wall: 1.
  • Page 49 Direct Wall Mount Installation 2. Locate the wall mount insertion area on the back of the phone (above the various ports). 3. Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place.
  • Page 50 Direct Wall Mount Installation 5. Using the handset hook rotating tool, rotate the handset hook 180° as illustrated in the figure below. Forum IPhone The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall. 6.
  • Page 51 Direct Wall Mount Installation Note: Depending on the wall type, you may need to use wall anchors. Wall anchors are included with your Forum 500(0) Wall mounting kit FIP 50xx. 7. On the back of your phone, connect the provided Ethernet cable into the network port marked with .
  • Page 52 Direct Wall Mount Installation 10° Orientation 20° Orientation 9. (Optional) Insert the locking screw into the Screw Lock Hole located on the right side of the Wall Mount Connector and gently tighten using a Philips- head screwdriver to secure the Wall Mount Connector to the Wall Mount Base.

  • Page 53: Telco Wall Plate Installation

    Telco Wall Plate Installation WARNING! Tighten the screw until snug but do not over tighten. Over- tightening may cause damage to the screw lock hole. 10.If required, place the handset into your phone’s handset cradle. Telco Wall Plate Installation To mount your phone on top of an existing telco wall plate: 1.
  • Page 54 Telco Wall Plate Installation 2. Locate the wall mount insertion area on the back of the phone (above the various ports). 3. Carefully insert the Wall Mount Connector into the insertion area of your phone and slide the Wall Mount Connector towards the right until it snaps in place.
  • Page 55 Telco Wall Plate Installation Forum IPhone The handset hook is now in the correct position ensuring that your phone’s handset securely stays on hook when the phone is mounted to the wall. 6. If possible, loosen the screws from the existing telco wall plate enough so that the Wall Mount Base is able to slide in place.
  • Page 56 Telco Wall Plate Installation A: Degree Markings B: Telco Wall Plate C: Overlay and Pull Down D: Wall Mount Base Secured to Telco Wall Plate Note: If necessary, tighten the screws to firmly lock the Wall Mount Base in place. Wall Installation...
  • Page 57 Telco Wall Plate Installation 7. On the back of your phone, connect the provided Ethernet cable into the network port marked with . Plug the other end of the Ethernet cable directly into the network jack on the wall. 8. Gently slide the Wall Mount Connector attached to your phone into the Wall Mount Base until it snaps into place.

  • Page 58: Dismounting The Phone

    Dismounting the Phone 9. (Optional) Insert the locking screw into the Screw Lock Hole located on the right side of the Wall Mount Connector and gently tighten using a Philips- head screwdriver to secure the Wall Mount Connector to the Wall Mount Base.
  • Page 59 Dismounting the Phone WARNING! Do not press or apply any pressure on the phone’s LCD display. Doing so may crack or otherwise irrevocably damage the display. 2. With the Release Lever pressed, using your other hand, gently slide the phone in an upward motion until the phone and Wall Mount Connector are detached from the Wall Mount Base.

  • Page 60: Feature Overview

    Configuration and Programming Feature Overview Configuration and Programming Using the web console The SIP system telephones are configured on the web console of the Forum 500 / Forum 5000 communications system. This is where the telephone functions are programmed. Settings on the telephone Some functions (e.

  • Page 61: Key Assignments

    Key Assignments Key Assignments Forum IPhone Forum IPhone 5010 Handset Goodbye key High quality speakerphone 9 Mute key (with LED) Display Volume control keys Keypad Loudspeaker key (with LED) Message waiting lamp Navigation keys/Select key Trunk keys (with LED) Options key...

  • Page 62: High Quality Speakerphone

    Key Assignments Forum IPhone Forum IPhone 5020 Handset Navigation keys/Select key High quality speakerphone 11 Caller list key Display Redial key Keypad Trunk keys (with LED) Message waiting lamp Loudspeaker/headset key (with LED) Goodbye key Options key Hold key Volume control keys R-key Mute key (with LED) Conference key...
  • Page 63 Key Assignments Forum IPhone Forum IPhone 5025 Handset Navigation keys/Select key High quality speakerphone 13 R-key Display Conference key Keypad Caller list key (with LED) Message waiting lamp Redial key (with LED) Goodbye key Trunk keys (with LED) Hold key Loudspeaker/headset key (with LED) Options key Programmable keys with LED (TopSoftkeys) and...
  • Page 64 Key Assignments Forum IPhone Forum IPhone 5030 Handset Volume control keys High quality speakerphone 11 Caller list key (with LED) Display Redial key (with LED) Keypad Trunk keys (with LED) Message waiting lamp Loudspeaker/headset key (with LED) Goodbye key Navigation keys/Select key Hold key Programmable keys with LED (TopSoftkeys) and Level key (bottom right)
  • Page 65 Key Assignments Forum IPhone 5040 Handset Mute key (with LED) High quality speakerphone 10 Volume control keys Touchscreen display Caller list key (with LED) Keypad Redial key (with LED) Message waiting lamp Trunk keys (with LED) Goodbye key Loudspeaker/headset key (with LED) Hold key Programmable keys (TopSoftkeys) Options key...

  • Page 66: Key Functions

    Key Functions Key Functions Keypad The keypad is for dialling call numbers or entering text (see also the chapter Entering Text and Numerals on page 87). Trunk Keys Each SIP system telephone provides two fixed trunk keys with LED. On the Forum IPhone 5020/5025/5030/5040, further trunk keys can be configured on the telephone’s programmable keys (see the chapter Programmable Keys on page 65).

  • Page 67: Programmable Keys

    The SIP system telephones provide a number of free programmable keys. Each programmable key can be programmed as a further trunk key (exception: Forum IPhone 5010) or as destination key, direct-call key or feature key. The number of programmable keys depends on the telephone...
  • Page 68 48 TopSoftkeys ● 5 Softkeys in the bottom part of the display, programmable in 5 levels, sum: 25 Softkeys P1 to P3: Programmable keys on the Forum IPhone 5010 P1 to P8: Programmable keys on the Forum IPhone 5020 Feature Overview...
  • Page 69 Key Functions Programmable keys on the Forum IPhone 5025 T1 to T5: TopSoftkeys (with LED) S1 to S3: Softkeys (without LED) A: Switch key level (e. g. from level 1 to level 2) Programmable keys on the Forum IPhone 5030 T1 to T11: TopSoftkeys (with LED) S1 to S4: Softkeys (without LED) A: Swich key level (e.
  • Page 70 Some programmable keys are preset with important functions that are required to operate the telephone with the Forum 500 / Forum 5000 communications system: Telephone Preset keys Forum IPhone 5010 P1: Missed calls P2: Redial P3: R-key Forum IPhone 5020...

  • Page 71: Loudspeaker Key, Loudspeaker/Headset Key

    LED (event programmed occurs, e. g. the Missed calls feature key LED flashes when there are new missed calls). Loudspeaker Key, Loudspeaker/Headset Key (Forum IPhone 5010) (Forum IPhone 5020/5025/5030/5040) Activates the loudspeaker (before dialling a call number or during a call) and enables to accept a call without without picking up the handset.

  • Page 72: Volume Control Keys

    Key Functions Volume Control Keys Adjust the volume for the handset, ringer and speaker. Key layout on the Forum IPhone 5010 Key layout on the Forum IPhone 5020 Key layout on the Forum IPhone 5025/5030/5040 The volume control keys enable the following functions.

  • Page 73: Phone Book Key

    After you have ended an enquiry call, switch back to the call being held with this key. Notes ● On the Forum IPhone 5010, the R-key function is preset on the program- mable key ● On the Forum IPhone 5030, the R-key function is preset on the program- mable key T11 ●...

  • Page 74: Goodbye Key

    Navigation Keys/Select Key (Forum IPhone 5010/5020/5025/5030): to navigate within the user interface of your telephone. By pressing the select key , you confirm a setting and/or execute various actions (e. g. dialling a call number that you have selected in the redial list).

  • Page 75: Display Contents

    ● symbols and status indications (if applicable). L1 Administrator 3-May-15 12:45 Idle state on the Forum IPhone 5010/5020 A: User name, date and time B: Status indications Idle state on the Forum IPhone 5025 A: User name and internal call number...
  • Page 76 Display Contents Idle state on the Forum IPhone 5030 A: User name and internal call number B: Status indications C: Softkey line Idle state on the Forum IPhone 5040 A: User name and internal call number B: Status indications C: Softkey line Feature Overview...

  • Page 77: Display Language, Date And Time Display

    Display Contents Display Language, Date and Time Display The display language and the display of date and time on the telephone are configured via the web console of the Forum 500 / Forum 5000 communications system (see the chapter Settings on the Web Console on page 94).

  • Page 78: Led Display On The Topsoftkeys

    Display Contents LED Display on the TopSoftkeys Unlike the Forum IPhone 5040 SIP system telephone, the TopSoftkeys on the Forum IPhone 5025/5030 SIP system telephones have LEDs that display the current status of a programmed function or the occupied state of a line. The colours of the TopSoftkeys shown on the display or the LED status have the following meanings: Display Meanings...

  • Page 79: Forum Iphone 5040: Operating The Touch Screen

    Forum IPhone 5040: Operating the Touch Screen Forum IPhone 5040: Operating the Touch Screen The LCD touch screen is used to navigate the user interface. Idle mode and connection state: Swipe left or right in the area of TopSoftkeys to move between the key levels of the TopSoftkeys. By swiping left or right in the area to the right next to the TopSoftkeys you change: ●...

  • Page 80: Idle Display" Screen

    Forum IPhone 5040: Operating the Touch Screen “Idle display” Screen Range Possible actions A: display when idle Swipe left: Call up the “Line selection” screen, see page 79 B: TopSoftkeys Swipe left or right: Switch key level Press TopSoftkey: Execute programmed function C: Softkeys and level key Press softkey: Execute programmed function...

  • Page 81: Line Selection" Screen

    Forum IPhone 5040: Operating the Touch Screen “Line selection” Screen Range Possible actions A: Configured trunk keys Swipe left in connection state: ● Call up the “Multiple calls” screen, see page 80 (if several connections exist) ● Call up the “Call details” screen, see page 81 (if there is one connection only) Swipe right in idle or connection...

  • Page 82: Multiple Calls" Screen

    Forum IPhone 5040: Operating the Touch Screen Range Possible actions B: TopSoftkeys Swipe left or right: Switch key level Press TopSoftkey: Execute programmed function C: Softkeys Press softkey: Execute context-dependent function “Multiple calls” Screen The “Multiple calls” screen is displayed only if you are connected with multiple parties at the same time via different trunk keys (e.

  • Page 83: Call Details" Screen

    Forum IPhone 5040: Operating the Touch Screen Range Possible actions Swipe up or down: Scroll through list of current parties Press entry: Change to this party (the active party is highlighted in colour) B: TopSoftkeys Swipe left or right: Switch key level Press TopSoftkey: Execute programmed function C: Softkeys and level key...

  • Page 84: Message Waiting Lamp

    Message Waiting Lamp Range Possible actions A: Call details about the Swipe right: current party ● Call up the “Multiple calls” screen, see page 80 (if several connections via different trunk keys exist) ● Call up the “Line selection” screen, see page 79 (if there is one connection only) Swipe up or down: Scroll through list of current parties...

  • Page 85: Menus

    Menus Menus Your SIP system telephone provides different menus to configure and use the Forum 500 / Forum 5000 communications system’s features. Status Menu The status menu provides operation features that fit to the current situation (e. g. menu when the called subscriber is busy). To use this menu, you have to programme a Status menu feature key (see also the chapter Brief Description of Programmable Feature Keys on page 107).
  • Page 86 Menus Forum IPhone 5010/5020/5025/5030 You can use the navigation keys/select key. The display on the Forum IPhone 5010/5020 indicates the actions that are currentlay available and which navigation key must be used to execute them (example: Enter to execute the current function. On the Forum IPhone 5025/5030 the softkeys below the display indicate additional context-sensitive commands which you use alternatively.
  • Page 87 Menus Action Forum IPhone Forum IPhone 5010/5020 5025/5030 Device menu Open device menu Press Press Close device menu (see Press drücken also the note on page 86) Press Press Quit softkey. Select menu on the top Press (previous Press (previous menu level menu).
  • Page 88 Menus Action Forum IPhone 5040 Close status menu or main menu (see Press also the note on page 86) Scroll menu Swipe up or down via the display Switch back one menu level Press Esc softkey. Select/activate displayed menu Press the screen element entry or option Press (if shown) Device menu...

  • Page 89: Entering Text And Numerals

    Inputs are always made to the immediate left of the cursor position. ● Mistaken entries are always deleted to the immediate left of the cursor position: – on the Forum IPhone 5010/5020 with the navigation key, – on the on the Forum IPhone 5025/5030 with the Delete softkey below the display, –...

  • Page 90: Using Expansion Modules

    The Forum IPhone 5010 does not support connecting expansion modules. Using a Headset You can use a headset with your telephone alternative to or in combination with the handset: ●...

  • Page 91: Code-Number Procedures

    Code-number Procedures Code-number Procedures Many features can be set by entering code-number procedures. Code-number input is intended primarily for analogue telephones in your system. The code- number procedures can also be used on your SIP system telephones. These are described in the “Forum 500 / Forum 5000 – Standard Terminals” user guide (supplied with the system).

  • Page 92: Commissioning

    Configuration on the Web Console Commissioning SIP system telephones are configured via the Web console of the Forum 500 / Forum 5000 communications system. This chapter is for the system administrator of the communications system. Configuration on the Web Console Log in to the web console as a user with administrator rights.

  • Page 93: Mac Address

    Configuration on the Web Console 6. Enter the data into the form. For entering the data, mind the information in the online help. You open the context sensitive online help with the Help command in the top navigation bar. Please also refer to the information given in the chapters MAC Address on page 91 and Internet Address on page 92.

  • Page 94: Internet Address

    1. Enter the call number of the SIP system telephone. Confirm the input with (Forum IPhone 5010/5020/5025/5030) or with (Forum IPhone 5040). 2. Enter the user PIN. The default PIN for a user on the Forum 500 / Forum 5000 communications system is “0000”.

  • Page 95: Notes And Recommendations

    Configuration on the Web Console started. This may mean – depending on the DHCP configuration – the IP telephone cannot be started. Notes and Recommendations ● You can pre-configure the SIP system telephones, i. e. before the devices are connected. ●...

  • Page 96: Configuring The Telephone

    Settings on the Web Console Configuring the Telephone Settings on the Web Console Basic settings of your SIP system telephone (e. g. display language, time zone) are set on the web console of the Forum 500 / Forum 5000 communications system in the Configurator > Telephony > Devices > System phones menu.
  • Page 97 Settings on the Web Console A: Changing telephone configuration B: Applying changed configuration to the telephone Proceed as follows: 1. On the System phones status page, select the desired telephone via the Search input field. 2. Click on Change. A new dialogue opens. 3.

  • Page 98: Setting The Font Colour For The Idle Display

    Settings on the Web Console Setting the Font Colour for the Idle Display You can load an individual background image in the communications system that will be used on all connected Forum IPhone 5025/5030/5040 SIP system telephones (in the Configurator, System > Components menu). If a rather dark background image is loaded, the text information shown on the display may be hard to read.

  • Page 99: Local Telephone Settings

    You can set the following combinations for headset operation on a Forum IPhone 5020/5025/5030/5040. Note: The audio mode setting is irrelevant for a Forum IPhone 5010 because this modell has no headset jack. 1. In the device menu. select the following entry: –...

  • Page 100: Setting The Headset Type

    Various headset types are supported by the Forum IPhone 5020/5025/ 5030 SIP system telephones. Note: The Forum IPhone 5010 has no headset jack. 1. In the device menu. select the following entry: – Forum IPhone 5020: Preferences > Set Audio > DHSG –...

  • Page 101: Enabling And Disabling Bluetooth Functionality

    Local Telephone Settings Enabling and Disabling Bluetooth Functionality 1. In the device menu, press the Bluetooth icon. 2. Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality. Swipe the Bluetooth toggle switch to the left to disable Bluetooth functionality.

  • Page 102: Unpairing A Bluetooth Headset

    When a Bluetooth headset is successfully connected, a Bluetooth connected icon is displayed. Setting the Display Forum IPhone 5010/5020 1. In the device menu, select Preferences > Display. 2. Contrast Level: Setting contrast level 3. Backlight (only available on the Forum IPhone 5020): Setting whether...

  • Page 103: Administration Tasks

    Administration Tasks Retrieving Status Information You can retrieve information on the firmware and the network settings. Forum IPhone 5010/5020 1. In the device menu, select Phone Status and confirm. 2. Use the key to navigate in the menu and select the desired status infor- mation (e.

  • Page 104: Restarting The Telephone

    You have to restart the SIP system telephone sometimes, for example, to activate a changed IP/MAC address allocation configuration. Forum IPhone 5010/5020 1. In the device menu, select Phone Status > Restart Phone and confirm. The display shows: Restart Phone? 2.

  • Page 105: Sip System Telephone Password

    Administration Tasks Forum IPhone 5025/5030 1. When the device menu has been opened, press the Advanced softkey. 2. Enter the administrator password (see page 103). Press the Enter softkey to confirm. 3. Navigate with the key to the Reset menu entry and confirm with the key.

  • Page 106: Programming Keys

    Programming Keys A: Store the key configuration B: Transfer the changed key configuration to the telephone The keys of the SIP system telephones are programmed in the Configurator > Telephony > Devices > System phones menu. In this menu, you can: ●...
  • Page 107 ● For the Forum IPhone 5010/5020 SIP system telephones and for the Forum 500(0) Keypad Paper FIP 5020/5025/5030/5040 expansion module, you can print a key label with the current key assignment.

  • Page 108: Trunk Keys

    Status menu. Note: To use a Status menu key on the Forum IPhone 5010, you need to change one of the preset keys P1 to P3 to assign this function. You will find an overview about the programmable features in the chapter Brief Description of Programmable Feature Keys on page 107.

  • Page 109: Brief Description Of Programmable Feature Keys

    Feature Keys You will find operational information in the chapter Using Feature Keys on page 164. Brief Description of Programmable Feature Keys Some of the following features or functions are displayed only, if the user group that is assigned to the telephone’s user has the corresponding authorisations.
  • Page 110 Feature Keys Feature Voicemail message opens the list of messages in your voice page 176 Recordings opens the list of recordings (calls and page 178 audio conferences) Redial opens the list of call numbers most recently dialled Charges displays charges for the last call and the page 179 sum total for your telephone Charges for Ph.No.
  • Page 111 Feature Keys Feature Follow Me programme call forwardings from other page 183 telephones to your telephone Messages Incoming message opens the list of received short messages page 183 list Outgoing message opens the list of sent short messages page 185 list Write a message opens the menu for writing a short...
  • Page 112 Feature Keys Feature Unpark call opens the list of parked callers in order to page 191 unpark a specific caller Connections - Dial Announcement starts an announcement directed to other page 191 system terminals Intercom starts an anncouncement with intercom page 191 directed to a specific system terminal Door opener...
  • Page 113 Feature Keys Feature Reject Caller rejects a waiting call, caller hears the busy page 136 tone Call deflection forwards a waiting call to another page 136 subscriber Park call parks the current caller page 193 Recording starts or stops a call recording session page 153 Switch authori- switches another telephone to another...

  • Page 114: Stacking Or Linking Functions

    Feature Keys Feature activates the programmed XML function page 115 IP cameras access to the IP cameras installed in the page 161 communications system *) Applications - CSTA CSTA menu gives access to third-party programmes page 196 CSTA key enables to control single functions of page 114 external programmes via a status key Applications - Remote switching...

  • Page 115: Special Feature Keys

    You can configure up to 50 busy keys per SIP system telephone (includes telephone and connected expansion modules). ● Busy keys are not supported on the Forum IPhone 5010 SIP system tele- phone. ● Users cannot prevent authorised users from monitoring their call numbers via busy keys on their terminals.

  • Page 116: Status Keys

    Destination keys You will find operational information in the chapter Using Busy Keys on page 165. Status Keys If your communications system has been extended via a third-party programme, you can operate individual functions of this programme via what are referred to as the status keys of your SIP system telephone. A status key is thus a kind of special feature key.

  • Page 117: Xml Keys

    XML Keys For information on programming refer to the online help topic “Programming Direct-call Keys of a SIP System Telephone”). You will find operational information in the chapter Calling via Direct-call Keys on page 164. XML Keys The system administrator can set up customer-specific XML scripts that can be called up from a web server via a URL.

  • Page 118: Telephoning

    General Functions Telephoning General Functions Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator configures the Forum 500 / Forum 5000 communications system. The call number is linked to the trunk key of your telephone, which means you receive calls on this key.

  • Page 119: Blocked/Unblocked Call Numbers

    General Functions Blocked/Unblocked Call Numbers Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled. Consult your system administrator for details.

  • Page 120: Call For A Virtual Number (Telesecretary)

    General Functions communications system’s telephone book, this local entry is displayed in preference. “CLIR” feature “CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber.

  • Page 121: Automatic Dialling

    General Functions Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forwarding. If several call numbers are configured for your telephone, separate call waiting queues are used for each number. Automatic Dialling Accepting a Call During Automatic Dialling Sample situation: You have entered a call number or selected a call number (in...

  • Page 122: Least Cost Routing (Lcr)

    General Functions menu (see page 189). Independent of the system configuration, when the telephone lock is activated, the functionality range is restricted on the telephone, incl. possibly restricted dialling rights. Least Cost Routing (LCR) Whenever you make an external call, your system automatically uses LCR to set up a connection to a network provider that has been selected by the system administrator.
  • Page 123 General Functions Call forwarding to a voicebox If Forum Voicemail, the integrated voicemail system, is installed in the communications system, you can also forward your calls to a voicebox configured for you. Call forwarding instances set up by the system administrator ●...

  • Page 124: Voip / Sip Connections

    General Functions Call forwarding chains The system administrator can configure the system so multiple call forwarding instances can be linked one to another to form a chain. A simple example: user A forwards to user B, who then forwards to user C. A call for user A is then directly signalled to user C.

  • Page 125: Status Menu Before And During A Call

    Status Menus ● When using a connected headset, after accepting a call, you should wait a second before you begin to speak. This time is necessary for establishing the connection between yourself and the caller. Status Menu Before and During a Call When your telephone is in the idle or the connection state, you can use the status menu to access features that are available in the respective situation.
  • Page 126 Status Menus state (e. g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which Call removal authorisation is activated, otherwise you will not be able to use the “Pick-up selective”...

  • Page 127: Conversation" Status Menu

    Status Menus “Conversation” Status Menu You are in a phone call and you have not dialled an internal enquiry call. Press the programmed Menu >>> key, then select one of the following menu entries. Park call: You park the call. To do so, enter the Park-ID. The system offers the next available parking spot (0-9, * or #).

  • Page 128: Call Waiting" Status Menu

    Status Menus Disconnect: This disconnects the current connection. “Call waiting” Status Menu You are in a call and another subscriber calls. You hear the call waiting tone, the display shows the number (and the name if applicable) of the waiting caller.

  • Page 129: Conference" Status Menu

    Making External/Internal Calls Toggle: This function enables you to switch between the subscriber with whom you are currently speaking, and the one with whom you last spoke. Door opener: This activates the door opener. Disconnect: This disconnects the connection to the current coversational partner.

  • Page 130: Making An External Call

    Making an External Call With automatic line seizure Lift the handset. Your trunk key is seized. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key. (Hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 97.)

  • Page 131: Making An Internal Call

    Making External/Internal Calls With manual line seizure Lift the handset. Your trunk key is seized. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key. (Hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 97.)

  • Page 132: Using Destination Keys To Make Calls

    Dial the internal call number. With manual line seizure Lift the handset. Your trunk key is seized. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key. (Hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 97.)

  • Page 133: Redialling

    > DTMF. Redialling Pressing the redial key (Forum IPhone 5010) / (Forum IPhone 5020/5025/5030/5040) displays a list containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well.

  • Page 134: Call Waiting With An Internal Subscriber

    Making External/Internal Calls Forum IPhone 5025/5030/5040 usage Press one of the following softkeys: ● Delete all: The list is deleted after a confirmation prompt. ● Delete: The entry is deleted. ● Info: You can obtain information on the called subscriber (e. g. his or her phone number if his or her name is displayed in the redial list).

  • Page 135: Using Routes To Make Calls

    Enter the routing code and dial the call number. For enquiry calls: Enter the routing code and dial the call number. : R key on the Forum IPhone 5010 (if the enquiry function has not been programmed on another function key)

  • Page 136: Busy Display For Bundles (Trunk Groups) And Routes

    This display is constantly refreshed. If all lines in the bundle or the route are busy, the LED on the programmed feature key is on (Forum IPhone 5010/5020/5025/5030). On the Forum IPhone 5040 telephone the softkey changes to red.

  • Page 137: Vip Call

    Accepting Calls Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key (hands-free mode *). Forum IPhone 5025/5030/5040: Press the Answer softkey (hands-free mode *). Press the trunk key to which the call is being signalled (hands-free mode *).

  • Page 138: Calls During A Conversation

    Accepting Calls Calls During a Conversation On the same trunk key You are speaking on the telephone, hear the call waiting tone and see the call on your display. Answer Caller Press the programmed Menu >>> feature key and select the Accept menu entry.
  • Page 139 Accepting Calls Forum IPhone 5025/5030/5040: Press the Answer softkey. You are speaking with the caller. Your first connection is put on hold. Note: Refer to chapter Enquiry/Toggling Using Another Trunk Key on page 139 for more information on toggling between callers. Re-establish the connection to the party on hold Press the programmed Menu >>>...

  • Page 140: Enquiry, Toggling, Transfer And Conference

    Enquiry, Toggling, Transfer and Conference Enquiry, Toggling, Transfer and Conference Please, also refer to the information in chapter R-Key, Enquiry-Key on page 71. Enquiry/Toggling with the R-key You are speaking with someone on the telephone. Start enquiry Press the programmed R-key feature key. Forum IPhone 5020/5025: Press the R-key.

  • Page 141: Enquiry/Toggling Using Another Trunk Key

    Enquiry, Toggling, Transfer and Conference Enquiry/Toggling Using Another Trunk Key You are speaking with someone on the telephone. Start enquiry Press the free trunk key. Enter the internal or external phone number (also refer to chapter Making External/Internal Calls on page 127). The first caller is put on hold, you are now speaking with the second party.

  • Page 142: Enquiry/Toggling Using The Navigation Key (Forum Iphone 5025/5030)

    Enquiry, Toggling, Transfer and Conference Enquiry/Toggling Using the Navigation Key (Forum IPhone 5025/5030) On the Forum IPhone 5025/5030, you can also toggle between two parties on different trunk keys using the navigation keys: You are speaking with someone on the telephone. There is another party on hold on another trunk key of your phone.

  • Page 143: Enquiries/Toggling Via The Touch Screen (Forum Iphone 5040)

    Enquiry, Toggling, Transfer and Conference Enquiries/Toggling via the Touch Screen (Forum IPhone 5040) On the Forum IPhone 5040, you can also switch back and forth (toggle) between two parties on different trunk keys via the touch screen: You are speaking with someone on the telephone. There is another party on hold on another trunk key of your phone.
  • Page 144 Enquiry, Toggling, Transfer and Conference Forum IPhone 5020/5025: Press the R-key (repeat for toggling). The other party is put on hold. Enter the internal or external phone number (also refer to chapter Making External/Internal Calls on page 127). If the participant answers: Announce call transfer and hang If the participant doesn't answer or is occupied: Hang up.

  • Page 145: Iinternal/External Three-Party Conference

    Enquiry, Toggling, Transfer and Conference call will last. The connection is established via the Forum 500 / Forum 5000 communications system and occupies two call channels. Information for the system administrator ● While a call is being transferred to another internal subscriber, the caller hears music on hold.

  • Page 146: Special Calls/Conversations

    Missed calls feature key. In addition missed calls are shown to you on the display, e. g.: Missed calls 3. ● On the Forum IPhone 5010 the caller list key is also without a LED. Missed calls are displayed e. g. like this: Missed calls 3.

  • Page 147: Baby Call

    Special Calls/Conversations Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key. (Hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 97) For more information on list entries in the missed calls list, see chapter “Calls”...

  • Page 148: Leaving And Answering A Call-Back Request

    “unparked”. If you program a Unpark call function key, the LED of the key lights up when one or more calls have been parked Forum IPhone 5010/5020/5025/ 5030). On the Forum IPhone 5040 telephone the softkey changes to red. If you press the feature key, a list of the parked calls is displayed.

  • Page 149: Voicebox Queries

    (see also page 82). A symbol and the number of new messages appear on the display. Forum IPhone 5025/5030/5040: Forum IPhone 5010/5020: [n] Message(s) To query new messages: Press the programmed Main menu feature key and select the Calls >...

  • Page 150: Announcements (With And Without Intercom)

    Special Calls/Conversations Additional options You can also query your voicebox messages by directly calling the (call number of your) voicebox. Press the programmed Main menu feature key and select the Applications > Voicebox > Call voicebox menu entry (see also page 196). Press the programmed Call Voicebox feature key (see also page 106).
  • Page 151 Special Calls/Conversations the announcement (by accepting the call), the announcement call to the other system terminals is terminated. If a subscriber being called has activated announcement protection or intercom protection, announcements to that subscriber’s call number will not be carried out. Making an announcement without intercom Press the programmed Menu >>>...
  • Page 152 That function requires that your user group has to have Announcement accept authorisation granted by your system administrator. Lift the handset. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key (Hands-free mode *).

  • Page 153: Caller History

    Special Calls/Conversations Note: When you have activated announcement protection (see page 189) and/or intercom protection (see page 190) on your system telephone, announcements to your call number will not be carried out. Rejecting an announcement Press the programmed Menu >>> feature key and select the Reject entry from the Announcement menu.
  • Page 154 Immediately transferring callers The call is signalled on your telephone (call status). The LED for the key flashes (Forum IPhone 5010/5020/5025/ 5030). On the Forum IPhone 5040 telephone, the softkey changes to yellow. If you press the function key, the caller is transferred directly to the (last) internal subscriber that they spoke to on their last call.

  • Page 155: Call Recording

    Special Calls/Conversations / Ok / Confirm the selection. The caller is connected to the relevant internal subscriber Further information For further information about the caller history or if you have questions about your authorisation, contact the system administrator. Call Recording You can record internal and external calls, e.
  • Page 156 Start recording Press the feature key. When the recording is session is started, the LED of the key lights up (Forum IPhone 5010/ 5020/5025/5030). On the Forum IPhone 5040 telephone, the softkey changes to red. The LED is on during the entire recording session.

  • Page 157: Automatic Call Recording

    Special Calls/Conversations Press the programmed Main menu feature key and select the Connections > Call > Call recording menu entry (see also page 193). Stop recording Press the programmed Menu >>> feature key and select the Call recording menu entry (see also page 125). Press the programmed Main menu feature key and select the Connections >...

  • Page 158: Connections With Booking Numbers

    The system administrator can configure a function key for automatic call recording on your SIP system telephone. If the current call is being recorded, the LED of the function key lights up (Forum IPhone 5010/5020/5025/ 5030). On the Forum IPhone 5040 telephone, the softkey changes to red.
  • Page 159 Special Calls/Conversations Notes on booking numbers ● Entering a booking number during a call is possible only if the system administrator has activated this function for your user group. ● For external connections established by you it is important how the route that you are using for the connection has been configured by the system administrator.

  • Page 160: Doorbell, Door Opener

    Opening the door while the handset is on hook Lift the handset. Forum IPhone 5010: Press the loudspeaker key (hands-free mode). Forum IPhone 5020/5025/5030/5040: Press the loudspeaker/headset key (hands-free mode *).
  • Page 161 Special Calls/Conversations * On the Forum IPhone 5020/5025/5030/5040, hands-free mode will be activated if the Speaker or Speaker/Headset audio mode has been set, see also page 97. Opening the door during a call If the doorbell signal is triggered during a call, you will hear the call waiting tone.

  • Page 162: Entrance Intercom Calls

    In an enquiry call: : R key on the Forum IPhone 5010 (if the enquiry function has not been programmed on * 1 0 2 another function key)

  • Page 163: Displaying Camera Images

    Special Calls/Conversations Door call forwarding You can forward calls signalled from the doorbell to another (internal or external) call number, a so-called “pharmacy line”. This is done through the Main menu > Call forwarding menu (see page 181). Call duration All door calls are automatically terminated after a specific period has expired.
  • Page 164 Press the goodbye key. Automatic hiding of the camera image The camera image is automatically hidden when you lift the handset Forum IPhone 5010: press the speaker key Forum IPhone 5020/5025/5030/5040: press the speaker/headset key press a trunk key receive a call.

  • Page 165: Substitution

    Special Calls/Conversations event that a door call is signalled on multiple SIP system telephones, the corresponding camera image appears on all telephones during the call phase. Once the door call is accepted by one of the called subscribers, the camera image automatically disappears from all other called telephones. ●...

  • Page 166: Calling Via Direct-Call Keys

    The functions assigned to a key can be activated or switched on and off by pressing the key (e. g. call forwarding). The function assigned to a key is active/switched on when the key’s LED lights up (Forum IPhone 5010/ 5020/5025/5030). On the Forum IPhone 5040 telephone, the softkey changes to red.

  • Page 167: Using Busy Keys

    The illuminated LED of a key programmed as a chain indicates that all functions of the chain are active/switched on (Forum IPhone 5010/5020/ 5025/5030). On the Forum IPhone 5040 telephone, the softkey changes to red.

  • Page 168: Using The Busy Key "Device

    Busy display The busy key LED lights up on your telephone if one of the trunk keys on the monitored device is busy (Forum IPhone 5010/5020/5025/5030). On the Forum IPhone 5040, telephone the softkey changes to red. If the monitored device is idle, this is not signalled by the busy key.

  • Page 169: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    User interfaces can be transferred to respectively compatible SIP system telephones only. The following combinations are available: interface / SIP system telephone SIP system telephone / interface Forum IPhone 5010 Forum IPhone 5010 Forum IPhone 5020 Forum IPhone 5020...
  • Page 170 Hot Desking: Your Telephone Goes Wherever Your Desk Is interface / SIP system telephone SIP system telephone / interface Forum IPhone 5030 Forum IPhone 5030 Forum IPhone 5040 Forum IPhone 5040 Note: Only the compatibility of the base devices is relevant when transferring a user interface to an SIP system telephone.
  • Page 171 Hot Desking: Your Telephone Goes Wherever Your Desk Is Logging in yourself or another user on the SIP system telephone Use the following steps to log out yourself or another user (if the other user has forgotten to log out). Press the Logout programmed function key.
  • Page 172 Hot Desking: Your Telephone Goes Wherever Your Desk Is ● In the menu Telephony > Devices > System phones enable the option Hot Desking for the SIP system telephones that should support this function. ● Assigning a user PIN provides log-on protection for system telephones. This PIN is entered in the menu User Manager >...

  • Page 173: Telephone Book

    Making Calls from the Telephone Book Telephone Book Approximately 2,000 entries (Forum 523/524, Forum 550/560, Forum 525/526) or 4,000 entries (Forum 5004/5008/5012, Forum 5500) can be saved in your communications system’s telephone book. This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Forum 500 / Forum 5000 communications system, the entries in the companies’...

  • Page 174: Speed-Dialling

    The list of phone book entries located is displayed. Note: A maximum of 30 entries are displayed. Select telephone book entry (Forum IPhone 5010/5020/5025/5030) Use the navigation keys to scroll through the list. When you pick up the handset, the entry will be dialled. If the entry has multiple numbers, the preferred number will be dialled.

  • Page 175: Menus At Your Sip System Telephone

    Main Menu Menus at Your SIP System Telephone Main Menu The main menu contains the system features of the Forum 500 / Forum 5000 communications system. Note: Some menu entries are only shown on your telephone when you belong to a user group authorised to use the corresponding feature.

  • Page 176: Calls" Menu Group

    Main Menu Connections: This menu group provides you with all the features that can affect a call. Menu description: see page 190 Phone book: You can edit the system telephone books in this menu group. Menu description: see page 195 Applications: This menu group contains all functions offered by your system telephone in conjunction with additional programme packages of your communications system.
  • Page 177 Accepted calls: list of callers you last spoke to. Operation at the Forum IPhone 5010/5020 Select an entry from the list of callers. – You can call the caller back by picking up the handset –...
  • Page 178 Messages that have not yet been played back are marked with a “+”. The most recently received messages are at the top of the list. Operation at the Forum IPhone 5010/5020 Select an entry from the list of messages. Menus at Your SIP System Telephone...
  • Page 179 Main Menu – You can listen to the message by picking up the handset or by pressing the key. You can use the number keys to control message playback: 4 (rewind), 5 (pause) and 6 (fast forward). – Use the key to browse through and modify the entry.
  • Page 180 Call Recording on page 153). You can view and modify a list of recordings (calls and audio conferences). Operation at the Forum IPhone 5010/5020 Select a recording from the list. – You can listen to the recording by picking up the handset or by pressing the key.
  • Page 181 Main Menu – Delete: The recording is deleted. – Delete all: After a confirmation prompt, you delete all recordings from your voicebox. – Forward: You can forward the recording to another subscriber. Enter the call number of the other subscriber under Dest.: (Destination).
  • Page 182 The feature key’s LED lights up (exception: Forum IPhone 5010), if you are logged out of the comfort hunt group. Auto Call Answer.: You can specify a period of time after which calls to your telephone are answered automatically.

  • Page 183: Call Forwarding" Menu Group

    Main Menu Device busy: If there are multiple trunk keys configured on your telephone, you can configure that as soon as one of the trunk keys is occupied your device is considered busy. Any further callers hear the busy signal. On/Off: Activate or deactivate the function.
  • Page 184 Main Menu Several MSNs can be grouped together (this is configured by the system administrator) and forwarded to a common destination number. A list of the configured MSNs and MSN groups is displayed. Selecting the All menu entry lets you forward all configured MSNs to the same desti- nation number.

  • Page 185: Messages" Menu Group

    Main Menu Remote divert: You can configure call forwarding for other users of the Forum 500 / Forum 5000. Programming call forwarding for a virtual call number is also possible (please refer to Call for a Virtual Number (TeleSecretary) on page 118). This function has the following authori- sation prerequisites: –...
  • Page 186 Main Menu Operation at the Forum IPhone 5010/5020 Select a message from the list. Use the key to browse through and modify the entry. Show: You will see the short message with receive date and time. Forward: You can edit the message and then forward it to another user.
  • Page 187 New message: You can send a message to another user. Operation at the Forum IPhone 5010/5020 Message: Enter the text (max. 160 characters). – key: You confirm the input.
  • Page 188 – Softkey Delete: You delete the character left of the cursor. E-Mail: A list of senders of received e-mails is displayed. Operation at the Forum IPhone 5010/5020 Select an entry from the list. Use the key to browse through and modify the entry.

  • Page 189: Phone Settings" Menu Group

    If no message is to be displayed, select the text Available. Text: List positions available for your own message text (23 characters max.). Enter the text. Operation at the Forum IPhone 5010/5020 – key: You confirm the input. –...

  • Page 190: Protection" Menu Group

    Main Menu Operation at the Forum IPhone 5025/5030 Enter the desired ring tone. Confirm you selection with the Ok softkey. Delete: You delete the configured ring tone - after this you can select a new ring tone. Operation at the Forum IPhone 5040 Select the desired ring tone.
  • Page 191 Main Menu Note: This type of call protection is only activated on the telephone on which it was set. If your internal call number is configured on the trunk or team keys of other telephones, call protection is not automatically activated on those telephones.

  • Page 192: Connections" Menu Group

    Main Menu Call wait. prot. (Call wait protection): While you are making a call, and are thus busy, other internal/external subscribers can use call waiting to notify you that they are calling you also. If you would like to prevent this, activate call waiting protection.
  • Page 193 Main Menu Pick-up select. (Pick-up selective): You can answer a call for any other internal subscriber. The subscriber must be member of a user group with the following authorisations: – Call removal is activated – Pickup protection is deactivated Dest. (Destination): Enter the call number of the other subscriber.
  • Page 194 Main Menu Phone book: You open the Forum 500 / Forum 5000 phone book and can call one of the subscribers listed there (see also the chapter Telephone Book starting on page 171). Suppress number: Your call number is not transmitted to the caller for the subsequent (internal or external) conversation.
  • Page 195 Main Menu Tip: If you programme the Remote dial… function on a feature key, you can leave the destination call number field blank. Then, you can decide for each remote dialling procedure which number has to be called. Press the feature key first and enter the desired call number afterwards.
  • Page 196 Main Menu Switch auth. (Switch authorisation): You switch another terminal into a user group defined by the system administrator. When the user group is changed, this involves different authorisations, e.g. the authorisation for international dialling. This switch only applies to the next call conducted on this terminal.

  • Page 197: Phone Book" Menu Group

    Main Menu “Phone book” Menu Group You can edit communications system phone books in this menu group. Your user group authorisations determine which phone books you can edit. New entry: Creating a new phone book entry Personal / Company / Central: Select the desired phone book. Name / First name: Enter last name and first name.

  • Page 198: Applications" Menu Group

    Main Menu To save the telephone book entry, select the Save menu entry and confirm your entry. Edit: Changing an existing phone book entry Personal / Company / Central: Select the desired phone book. Name: Enter the first letter/s of the name. Then select the desired entry from the list displayed.

  • Page 199: Central Settings" Menu Group

    Main Menu ACD: This menu entry is displayed if the Forum ACD application in your communications system is activated and if you are an agent of one or multiple ACD groups. If your system administrator has granted you the corresponding authorisations, you can operate this application via this menu entry.

  • Page 200: Device Menu Overview

    Lock the phone? Audio Mode Admin Password: Speaker [Entry] Headset Speaker/Headset Headset/Speaker Headset Mic Vol Medium High DHSG DHSG is OFF DHSG is ON Forum IPhone 5010/5020 * not available at the Forum IPhone 5010 Menus at Your SIP System Telephone...
  • Page 201 Device Menu Overview Settings Lock the phone? Lock Status Audio Status Display Restart Firmware Info Network Errot Messages Audio Audio Mode Audio Mode Speaker Headset Headset Ring Tones Speaker/Headset Tone Set Headset/Speaker Display Headset Headset Mic Vol Home Screen Headset Mic Vol Brightness DHSG Medium...
  • Page 202 Device Menu Overview Using the device menu ● You open the device menu with the key. ● While using the menu, pay attention to the display. For information on navigation in the Terminals menu, please refer to the chapter Using Menus on page 83.

  • Page 203: Appendix

    Forum 500(0) Keyboard Azerty FIP 5025/5030 for Forum IPhone 5025/5030 Wall Mounting Kit Forum 500(0) Wall mounting kit FIP 50xx for: Forum IPhone 5010/5020/5025/5030 Technical Data SIP System Telephones (Forum IPhone 5010/5020/5025/5030/5040) Network Ports ● 5010: 2 Ports Fast Ethernet ● 5020: 2 Ports GigE ●...
  • Page 204 Technical Data LCD Backlight ● 5010: no ● 5020: yes ● 5025: yes ● 5030: yes ● 5040: yes PoE Support ● 5010: PoE Class 1 ● 5020: PoE Class 2 ● 5025: PoE Class 2 ● 5030: PoE Class 2 ●...
  • Page 205 Technical Data Hi-Q Wideband Audio ● 5010: yes (Handset, Speaker- ● 5020: yes phone) ● 5025: yes ● 5030: yes ● 5040: yes Expansion Module ● 5010: no Support Forum 500(0) Keypad Paper ● 5020: up to 3 FIP 5020/5025/5030/5040 Forum 500(0) Keypad Paper ●...
  • Page 206 Technical Data Wall Mount Support ● 5010: yes ● 5020: yes ● 5025: yes ● 5030: yes ● 5040: no Programmable Keys / ● 5010: 3, labelling via paper strip Softkeys ● 5020: 8, labelling via paper strip ● 5025: 20 TopSoftkeys (5x4 levels), 18 Softkeys (3x6 levels), labelling via display ●...
  • Page 207 Technical Data Forum 500(0) Keypad Paper FIP 5020/ Dynamic PoE Class ● Support 5025/5030/5040: yes Forum 500(0) Keypad Display FIP 5025/ ● 5030/5040: yes Detachable Keyboard Powered by the SIP System Telephone Keyboard Layout AZERTY Appendix...

  • Page 208: Environmental Information

    Environmental Information Environmental Information ● The equipment that you have purchased required the extraction and use of natural resources for its production. It may contain substances hazardous to health and the environment. ● In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate recycling systems.

  • Page 209: Index

    Index , 197 ACD 112 Call 193 , 124 , 148 , 191 Announcement 110 accepting via busy key 166 , 189 Announcement protection 109 connecting automatically 135 Answer Caller 110 deflecting 193 Answered calls 107 parking 193 Audio settings pick-up 190 , 153 , 178 , 193 audio mode 97...
  • Page 210 Call protection 109 , 188 Connections Call recording 155 door call 194 Call Voicebox 111 lists 194 Call wait protection 190 PIN dialling 194 Call waiting switching authorisation 194 , 136 accepting 126 CSTA key 112 deflecting 126 CSTA menu 112 rejecting 126 Call waiting protection 109 , 142...
  • Page 211 Entrance intercom 160 Entrance intercom calls 160 Labelling 105 , 88 Expansion modules 25 LCR off 110 commissioning 93 Least Cost Routing (LCR) 120 , 192 switching off 124 Line seizure 127 Feature key reference 107 automatic 128 Feature keys 106 manual 127 linking 112 Link (Feature keys) 113...
  • Page 212 R-key 71 , 107 Route state 107 Park call 111 , 145 Parking calls 125 Password (SIP system Safety precautions 13 telephones) 103 Server menu 196 Ph.No. presentation 110 Setting the display font colour 96 Pharmacy line 161 Short messages 183 , 192 Phone book 110 , 66...
  • Page 213 Time, setting 197 Toggle 193 , 138 Toggling 127 , 66 TopSoftkeys 65 LED display 76 , 126 , 127 , 138 , 193 Transfer 110 Transferring, on busy key 166 Transmission of call numbers 117 Trunk group state 107 , 106 Trunk keys 64 Unpark 191...
  • Page 214 Notes Notes Index...

  • Page 215: Support

    Support You can contact our support on the following telephone numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
  • Page 216 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 06.2017...

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