Q5: Why Can't I Receive The Email After Sharing The Diagnostic Report; Q6: How To Make An Appointment For Remote Support; Q7: How To Generate And Upload Diagnostic Log Files; Q8: How To Switch Languages - Xtool H6 Pro User Manual

Smart diagnostic system

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Due to the adjustment of Google's security policy, from May 31, 2022, the Android system of this device will no

longer support users to log in to their Gmail accounts in the mail client. To use the Gmail mailbox service, please

Q5: WHY CAN'T I RECEIVE THE EMAIL AFTER SHARING THE

DIAGNOSTIC REPORT?

If your device says "Sent successfully" after you have shared the diagnostic report but your email does not

receive it, this is due to your email service provider blocking our outgoing emails in the background.

Please whitelist the following email address: feedback@xtooltech.com

Please contact your dealer, or send an email to our technical support center. (Email address:

supporting@xtooltech.com) And our technical support team will confirm the time of remote support with you.

The device will automatically generate and store the diagnostic logs. When the device is connected to the

Internet, it will automatically upload all the stored diagnostic logs to the backend system.

1. Contact your dealer and leave a message about the language you need and the S/N of your device, The

technician will modify the language configuration for you in the backend system.

2. Settings->Language->Choose language

3. Back to Updates to update all the software again

1. Contact your dealer to confirm whether the vehicle model is supported by the scan tool you owned.

2. Check whether the vehicle is properly connected (e.g. whether the ignition is ON, and the diagnosis of some

vehicles need to turn on the engine), If your tablet is equipped with a VCI box, please check the status of

the VCI box indicator.

3. Confirm whether you have entered the correct diagnosis menu.

4. Confirm whether the AUTO-SCAN function can assist you to enter the correct diagnosis menu, or whether

the OBDII function works.

5. Check whether the software is the latest version, if not, please update to the latest version first.

For 'Activation Failed'

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