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8 R
A
EMOTE
SSISTANCE
Tap on "Remote" to start the TeamViewer quick support program, which is a simple, fast, and secure remote-
control screen. You can use this application to enable them to control your tablet on a PC through the
TeamViewer software, thereby obtaining temporary remote support from the Xtool technical support center.
Figure 8-1 Sample of Activating Team Viewer, Screen 1
Tablets and mobile devices running TeamViewer are identified by a globally unique ID. When the remote
application is started for the first time, the ID will be automatically generated according to the hardware
characteristics and will not be changed in the future. This TeamViewer ID can individually access all
TeamViewer clients.
Before launching the remote desktop application, make sure that the tablet is connected to the Internet so that
you can access the tablet to receive remote support from a third party. If you encounter problems and are not
able to solve them, you could open this application and ask for remote assistance. To obtain remote support
from your partners or Xtool After-service Center:
1. Turn on the power of the tablet.
2. Click Remote in the diagnosis application. The TeamViewer screen is displayed, and the device ID will be
generated.
3. Your partner must install the remote-control software on his/her tablet by downloading the full version of the
TeamViewer program (http://www.teamviewer.com) online, and then start the software on his/her tablet at the
same time, to provide support and remote control of the tablet.
4. Provide your ID to the partner or Xtool technician, and then wait for him/her to send you a remote-control
request.
5. A pop-up window will be shown asking you to confirm to allow the remote-control program to control your
device.
6. Click Allow to accept, or click Reject to reject.
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