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5. Check whether the software is the latest version. If not, please update to the latest version and retest.
Q9: FAILED TO ACTIVATE OR REGISTER
⚫
For 'Activation Failed'
This error is generally caused by network instability. Please switch to a more stable network and try to activate it again.
⚫
For 'Registration Failed'
Generally, this error is caused by a connection timeout. Please check whether you have blocked the outgoing network traffic
to non-US regions like China. We recommend that you unblock and try to register again.
Q10: FAILED TO TURN ON WHEN CHARGING
In the charging state, you need to first press the power button to light up the screen (showing the charging status). Then
press and hold the power button for 4-5 seconds until the boot animation is shown on the screen.
Q11: FAILED TO OPEN THE DIAGNOSTIC APP
The tablet has to connect to the network every 30 days, otherwise, the Diagnostic app will be locked and disabled until the
device is connected to the network. After connecting to the network, the APP will be available again. If the device is still
unavailable, please contact XTOOL technical support team for help.
Q12: CAN'T RECEIVE THE EMAIL AFTER SHARING THE DIAGNOSTIC REPORT
If your device says "Sent successfully" after you have shared the diagnostic report but your email does not receive it, this is
due to your email service provider blocking our outgoing emails in the background.
Please whitelist the following email address: feedback@XTOOLtech.com
10. W
ARRANTY
Shenzhen XTOOLtech Intelligent Co., LTD.(the Company) warrants to the original retail purchaser of this XTOOL device
that should this product or any part thereof during normal usage and under normal conditions be proven defective in material
or workmanship that results in product failure within ONE YEAR from the date of purchase, such defect(s) will be repaired,
or replaced (with new or rebuilt parts) with Proof of Purchase, at the Company's option, without charge for parts or labor
directly related to the defect(s).
The Company shall not be liable for any incidental or consequential damages arising from the use, misuse, or mounting of
the device.
This warranty does not apply to:
1)
Products subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse,
improper installation/repair, or, improper storage;
2)
Products whose mechanical serial number or electronic serial number has been removed, altered, or defaced;
3)
Damage from exposure to excessive temperature or extreme environmental conditions;
4)
Damage resulting from connection to, or use of any accessory or other product not approved or authorized by the
Company;
5)
Defects in appearance, cosmetic, decorative, or structural items such as framing and non-operating parts;
6)
Products damaged from external causes such as fire, dirt, sand, battery leakage, blown fuse, theft, or improper usage
of any electrical source.
& S
ERVICES
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