Q11: Failed To Turn On When Charging; Q12: Failed To Open The Diagnosis App; Q13: Failed To Enter Vehicle Menu - Xtool H6 Pro User Manual

Smart diagnostic system

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Generally caused by network instability, please switch to a more stable network and try to activate again.

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For 'Registration Failed'

Generally, it is caused by the connection timeout or the sending timeout, please check whether you have

blocked the outgoing network traffic to non-US regions like China. We recommend that you unblock and try to

Q11: FAILED TO TURN ON WHEN CHARGING

In the charging state, you need to first press the power button to light up the screen (showing the charging

status). Then press and hold the power button for 4-5 seconds until the boot animation is shown on screen.

A11: With PROMPT "Sync your device. the device has been offline for more than 30 days. you should connect

INTERNET SYNC DEVICES TO THE NETWORK STATUS!", the tablet has to connect to the network every

30 days, otherwise, the diagnosis app will be locked and disabled until the device is connected to the network.

If you have ruled out the network problem and ensured that the device can be connected to the Internet normally,

and your device still cannot use the diagnostic function, please contact our technical team

(supporting@xtooltech.com)

It' s usually caused by an uncompleted software package under stable network status, users could delete the

corresponding software and redownload it. If you encounter the following two prompts, please delete the

package and download it again to diagnose

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'Failed'

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'License exception'

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