Canon imageRUNNER ADVANCE System V3.13 Service Manual page 137

Error Code Display
Pop- Histo-
up ry
EAC0005
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-
EAC0006 -
-
-
EAC0007 -
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-
EAC9999
Error messages displayed by the Data Backup Service during backup
Error Code Display
Pop-up History
EBD0001
Message
Could not send the backup data
to the server.
Check Proxy Settings in Settings/
Registration.
Could not retrieve the backup da-
ta to be restored.
Check Proxy Settings in Settings/
Registration.
Could not connect to the server.
Check Proxy Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not send the backup data
to the server.
Check Proxy Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not retrieve the backup da-
ta to be restored.
Check Proxy Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not connect to the server.
Check DNS Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not send the backup data
to the server.
Check DNS Settings in Settings/
Registration, as well as the other
network settings for this device.
Could not retrieve the backup da-
ta to be restored.
Check DNS Settings in Settings/
Registration, as well as the other
network settings for this device.
An internal error occurred.
Message
- Could not start because other
processes are being per-
formed.
Wait a moment, and then per-
form the operation again.
Cause
Connection with the proxy server
failed.
The device could not connect to
Cloud because the proxy has not
been set for the Access Token Pro-
vider.
The connection to the Access To-
ken Provider server failed due to
failure in name resolution.
An unexpected error occurred
within the application.
Cause
Other processes are being per-
formed.
132
7. Backup/Restoration
Remedy
2. Set the device proxy.
3. Make sure that the proxy
server set in Procedure 2
operates normally.
Enable the device to connect to
Cloud in the following procedure.
1. Connect the device to the
the network.
2. Set the device proxy if proxy
settings are required.
3. Make sure that the proxy
server set in Procedure 2
operates normally.
4. Make sure that the proxy
server set in Procedure 2 al-
lows the device to access
the Cloud URL.
5. If the problem is not re-
solved by performing the
Procedures 1 to 4, check the
following items.
• The device is connec-
ted to the proper net-
work environment.
• Proper values are set
in [Settings/Registra-
tion] -> [Network] of the
device.
Enable the device to connect to
Cloud in the following procedure.
1. Connect the device to the
network.
2. Make sure that name reso-
lution is possible in the en-
vironment where the device
connects to the network.
3. Set the DNS for the device.
4. Set the WINS for the device.
5. Make sure that the DNS
server set in Procedure 3
operates normally.
6. Make sure that the WINS
server set in Procedure 4
operates normally.
7. Set the device proxy.
Escalate the case by referring to
the "Flow of Measures to be Tak-
en in the Event of Trouble".
Remedy
Wait for the causal jobs (pro-
cesses) to finish and then exe-
cute again.
Examples of causal jobs: