Canon imageRUNNER ADVANCE System V3.13 Service Manual page 139

Error Code Display
Pop-up History
EBC0002
-
EBC0003
EBC0004
EBC9999
Error messages displayed by the Data Backup Service during restoration
Error Code Display
Pop-up History
ERD0001
-
ERD0002
-
ERD0003
ERA0001
-
Message
- Could not connect because a
server error occurred.
Contact your service represen-
tative.
Could not send the backup data
because a server error occur-
red.
Contact your service represen-
tative.
Backup Service is unavailable.
Refer to the manual.
Device is unavailable because
the device is disabled. Refer to
the manual.
An internal error occurred.
Message
- Could not start because other
processes are being per-
formed.
Wait a moment, and then per-
form the operation again.
Could not start because other
processes were being per-
formed.
- Could not create a backup of
the data.
Restoration was canceled be-
cause an error occurred.
One or more necessary appli-
cations are not installed or are
not operating correctly.
Refer to the manual.
- Could not create a backup of
the data.
Restoration was canceled be-
cause an error occurred.
Cause
An error was returned from the
Data Backup Service of Cloud
after the device communicated
with it.
[Cause 1] The terms of use
were not agreed.
[Cause 2] The backup service
license is disabled or canceled.
[Cause 3] The customer tenant
has been deleted.
[Cause 4] The device is un-
registered from the backup
service.
[Cause 5] The backup service
has been stopped by the setting
of the server side.
A device or a customer is inva-
lid.
An unexpected error occurred
within the application.
Cause
Other processes are being per-
formed.
An error occurred during back-
up processing.
The following MEAP applica-
tions have not been installed or
started.
• Application Configuration
Management
• Access Token Provider
An error occurred in Advanced
Box during backup.
134
7. Backup/Restoration
Remedy
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
See the backup service's user's
guide.
Turn on the device status in the
cloud.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
Remedy
Wait for the causal jobs (pro-
cesses) to finish and then exe-
cute again.
Examples of causal jobs:
- Send job - Forwarding job -
FAX reception job - IFAX recep-
tion job, Authentication Man-
agement operation
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
Perform installation from Up-
dater.
If the error occurs again, start
the corresponding application
from SMS.
Execute again.
If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.